BuildingLink Reviews & Pricing

by BuildingLink | Founded 2000, New York, NY

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Facility Management Software
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What is BuildingLink?

Industry Specialties: Real Estate, Hospitality, Consumer Services

BuildingLink is a comprehensive software solution designed to streamline property management tasks, making it particularly well-suited for residential buildings, condominiums, and large apartment complexes. It offers a robust platform for managing maintenance requests, package deliveries, resident communications, and amenity reservations. The software enhances operational efficiency by providing real-time updates and detailed reporting features, which are invaluable for property managers aiming to maintain high service standards.

One of the standout benefits of BuildingLink is its user-friendly interface, which simplifies complex tasks and improves overall workflow. Popular features include a mobile app for on-the-go management, a resident portal for seamless communication, and integration capabilities with various third-party systems. Users often praise its reliability and the significant time savings it offers.

Pricing for BuildingLink typically depends on the number of units managed, with costs generally structured on a per-unit basis and billed annually. This flexible pricing model makes it accessible for properties of varying sizes. Compared to similar products, BuildingLink is often highlighted for its intuitive design and comprehensive feature set, making it a preferred choice for many property management professionals.

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User Sentiment i

Based on 9 reviews:

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#30

BuildingLink is ranked #30 in the Facility Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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BuildingLink Pricing

Based on our most recent analysis, BuildingLink pricing starts at $30 (Per Facility, Monthly).

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Starting From: $30
Pricing Model: Per Facility, Monthly
Free Trial: No

Training Resources

BuildingLink is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BuildingLink:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BuildingLink Benefits and Insights

Why use BuildingLink?

Key differentiators & advantages of BuildingLink

Enhanced Communication: Streamline interactions between residents, management, and staff through centralized messaging and notifications.
Efficient Maintenance Management: Track and manage maintenance requests with real-time updates, ensuring timely resolution and improved resident satisfaction.
Comprehensive Record Keeping: Maintain detailed logs of all building activities, from package deliveries to service requests, enhancing transparency and accountability.
Resident Engagement: Foster a sense of community with features like event calendars, announcements, and amenity reservations, encouraging resident participation.
Data-Driven Insights: Utilize analytics and reporting tools to gain actionable insights into building operations, helping to identify trends and optimize performance.
Security and Access Control: Enhance building security with integrated access control systems, visitor management, and incident reporting.
Cost Savings: Reduce operational costs by automating routine tasks and improving resource allocation through efficient management practices.
Customizable Solutions: Tailor the platform to meet the specific needs of your property, ensuring a perfect fit for your management style and resident demographics.
Mobile Accessibility: Access BuildingLink’s features on-the-go with mobile apps, allowing for seamless management from anywhere.
Improved Resident Satisfaction: Enhance the overall living experience for residents by providing a responsive and well-managed environment.

Industry Expertise

BuildingLink specializes in the property management industry, offering expertise in streamlining operations for residential buildings, including condominiums, co-ops, and luxury apartments. It is best suited for property managers, building staff, and residents who seek efficient communication, maintenance tracking, and overall enhanced management of residential properties. The software is particularly beneficial for high-end residential communities that require a sophisticated and integrated approach to property management.

BuildingLink Reviews

Average customer reviews & user sentiment summary for BuildingLink:

9 reviews

67%

of users would recommend this product

BuildingLink has a 'fair' User Satisfaction Rating of 67% when considering 9 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of BuildingLink reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy Communication: Residents can easily contact building staff and other residents through the app, eliminating the need for phone calls or emails.
Package Management: BuildingLink helps keep track of deliveries and notifies residents when packages arrive, making it easy to pick them up.
Maintenance Requests: Residents can easily submit maintenance requests through the app, providing detailed information and photos. This helps ensure timely and efficient repairs.
Payment Processing: BuildingLink can be used to pay rent, common charges, and other building expenses, simplifying the payment process for residents.
Building Updates: The app allows building management to send out important announcements and updates to residents, keeping them informed about building news and events.

Cons

Lack of Mobile App Features: Some users have reported that the mobile app lacks essential features, such as the ability to easily pay rent or submit maintenance requests. This can be frustrating for tenants who prefer to manage their building-related tasks on the go.
Limited Customization Options: While BuildingLink offers some customization, it can be difficult to tailor the platform to meet the specific needs of individual buildings. For example, some buildings may want to add custom fields or reports that are not available within the standard platform.
Steep Learning Curve: BuildingLink can be complex to navigate, especially for new users. This can lead to frustration and confusion, particularly for tenants who are not tech-savvy.
Occasional Glitches: Like any software, BuildingLink can experience occasional glitches or bugs. These issues can disrupt communication and create delays in resolving important building matters.
Customer Support Issues: Some users have reported difficulties reaching customer support or receiving timely assistance. This can be a major inconvenience, especially when urgent issues arise.

Researcher's Summary:

Is BuildingLink the missing "link" your property management needs? User reviews from the past year reveal a mixed bag when it comes to this platform. BuildingLink is praised for its robust communication features, particularly its resident portal. Users highlight the ability for tenants to conveniently connect with management, submit maintenance requests, and stay informed about building announcements. One user particularly appreciated the platform's posting feature, allowing for idea sharing and fostering a sense of community. This focus on communication is critical in property management, as it directly impacts resident satisfaction and operational efficiency. However, BuildingLink is not without its drawbacks. The platform's user interface is a recurring pain point in user reviews, with many describing it as "dated" and cluttered. This antiquated design, users note, hinders the user experience and makes navigating the software unnecessarily complex.

While BuildingLink offers a comprehensive suite of features, its outdated interface and occasional glitches leave some users wanting more. BuildingLink seems best suited for properties prioritizing communication and resident engagement, particularly those with a tech-savvy resident base who can navigate the platform's intricacies.

Key Features

Notable BuildingLink features include:

Resident Portal: A centralized online hub where residents can submit maintenance requests, book amenities, and access building documents.
Maintenance Management: Streamlines the process of tracking, assigning, and completing maintenance tasks with real-time updates and notifications.
Package Tracking: Logs and tracks packages from delivery to pickup, ensuring residents are promptly notified of their arrivals.
Communication Tools: Facilitates seamless communication between management and residents through email, SMS, and in-app messaging.
Visitor Management: Allows residents to pre-register guests, enhancing security and streamlining the check-in process.
Inventory Management: Keeps track of building supplies and equipment, helping to manage stock levels and reduce waste.
Event Calendar: A shared calendar for scheduling and promoting community events, meetings, and important dates.
Document Library: A secure repository for storing and sharing important building documents, such as bylaws, meeting minutes, and forms.
Key Tracking: Manages and logs the issuance and return of keys, ensuring accountability and security.
Emergency Broadcasts: Sends urgent notifications to residents and staff during emergencies, ensuring timely and effective communication.
Customizable Reports: Generates detailed reports on various aspects of building operations, from maintenance to resident engagement.
Mobile App: Provides on-the-go access to all BuildingLink features, ensuring convenience and flexibility for both residents and staff.
Integration Capabilities: Seamlessly integrates with other property management systems and third-party applications for enhanced functionality.
Security Features: Includes robust security measures such as data encryption and user authentication to protect sensitive information.
Training and Support: Offers comprehensive training resources and customer support to ensure users can effectively utilize the platform.