Zoho Projects Reviews & Pricing

by Zoho Corporation | Founded 1996, Pleasanton, CA

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What is Zoho Projects?

Industry Specialties: Serves all industries

Zoho Projects is a cloud-based solution that lets teams effectively plan and execute projects of any size and duration. It handles tasks, enhances collaboration, provides business intelligence for reporting and supports time tracking and issue management.

Businesses can extend it using numerous integrations and customizations to align it with their requirements. It is usable by teams of smaller than five people up to teams with thousands of users. Zoho provides robust data security and is compliant with the EU-US Privacy Shield Framework. It also supports 17 different languages.

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User Sentiment

Based on 872 reviews:

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Zoho Projects Pricing

Based on our most recent analysis, Zoho Projects pricing starts at $4 (Per User, Monthly).

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Starting From: $4
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Zoho Projects is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zoho Projects:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zoho Projects Benefits and Insights

Why use Zoho Projects?

Key differentiators & advantages of Zoho Projects

Automate Workflows: Automate manual tasks like updating issue details or changing an issue’s severity. Set email notifications to track different events or set up webhooks for communicating with third-party apps.
Transfer from Jira or Basecamp: Migrate data when switching from Jira or Basecamp with certain restrictions. Capture data such as discussions, calendar events, projects, users, bugs, custom fields, milestones and other details, depending on the import module.
Free Version: Get a forever free subscription for a small team of up to five users. It includes two projects, custom status options for tasks and projects, calendar functionality, feeds, project forums, integration with Google apps and file attachments up to 10 MB.
Integrated Suite: Get abilities beyond project management to CRM, accounting, HR, BI and analytics, customer service and more. Create a unified module to handle multiple business needs.
Integrations: Integrate with several third-party modules to extend project management capabilities. Integrate with major Google and Microsoft apps as well as a host of other tools like Dropbox, GitHub and Slack.
Mobile Apps: Let teams access project details, attach files, log hours and more while away from the office with its native apps for iOS, iPad and Android. View tasks via List or Kanban layouts in portrait or landscape modes.

Industry Expertise

Zoho Projects offers business intelligence solutions to industries like IT, construction, marketing, education, real estate and consulting services. It serves over a million companies across the globe and also meets the needs of quality assurance teams.

Zoho Projects Reviews

Average customer reviews & user sentiment summary for Zoho Projects:

872 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zoho Projects reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: Zoho Projects offers robust tools to manage multiple business needs, including project management, resource allocation, efficient collaboration and timesheets, as reported by approximately 90% of the users who mention the product’s functionality.
Flexible: The system is highly flexible and can be configured for different purposes like marketing and other business requirements, noted nearly 85% of customers who talked about its flexibility.
Integrations: Approximately 75% of the reviewers who mentioned integrations observed that the solution offers multiple APIs and seamless integration with other Zoho suite products and popular external modules for project planning and implementation.
Centralized Communication: The system centralizes all project communication between teams, which makes it easy to search and fix issues, noted nearly 72% of the users who talked about its communication capabilities.

Cons

Not Intuitive: The system is not user-friendly with a clunky and unintuitive UI compared to its competitors, reported 88% of reviewers who mentioned the system’s usability.
Cost: Nearly 92% of the users who mentioned cost remarked that Zoho Projects is expensive for small teams looking for more features on a limited budget, doesn’t offer options to customize functionality and its package price is a costly investment for bigger teams with more users.
Data and Reporting: Data generated by the system is difficult to comprehend, and it doesn’t allow report customization using different fields and visuals, observed by about 86% of customers who mentioned reporting.
Support: Customer support is slow and doesn’t offer enough support documentation or tutorial videos to exploit the system’s capabilities fully, noted 80% of reviewers who talked about support.

Researcher's Summary:

Zoho Projects offers comprehensive solutions for its customers to tackle multiple business needs with ease. Users have full control of their projects as they can manage every stage of project progress, allocate resources, manage tasks, record timesheets and automate workflow processes for standardization. It offers an extensive knowledge base and fosters team collaboration for efficient project completion. However, its UI is clunky and difficult to use, it requires a steep learning curve to make optimal use of its full capabilities, comes with limited features in its basic version and offers sluggish customer support.

Key Features

Task Management: Control important task details, add important information such as priority or duration with tasks and subtasks. Link tasks to create dependencies. Highlight each project phase with milestones. Organize tasks using drag-and-drop Kanban boards and custom layouts.
Social Project Management: Communicate and collaborate for effective project management. Create public or private chat rooms, pages for team knowledge base and forums to engage in discussion. Centralize project updates with feeds. Create new posts while adding comments to existing posts.
Charts and Reports: View project details and metrics using a variety of charts. Get a high-level view of project tasks and dependencies through Gantt charts while resource utilization charts break down each team member’s workload by day. Gain insights into project performance across a wide range of KPIs with over 50 out-of-the-box reports and dashboards.
Time Tracking: Let employees log their hours on a timesheet automatically or manually while allowing managers to view reports based on personnel, time or project. Transform a timesheet to an invoice with a few simple steps. Compare the expected task duration with the actual time spent on a task. Track each member’s availability, issues and milestones using calendar views.
Issue Tracking: Report issues with all the relevant details and assign them for attention. Importing issues in bulk keeps them all in one place, and you can then export them as an XLS or CSV file. Track all issues according to criteria using filtered views. View committed changes with all changeset details included.

Limitations

This product has the following limitations as of writing of this review:

Not user-friendly.
Difficult to manage remote teams and different time zones.
Integrating with some external modules is complicated.
Doesn’t display all invoices, timesheets and total outstanding amount across projects and clients.

Suite Support

Email: Support via email is available using the following address: [email protected]. The website help page has email addresses for the following areas: sales and pricing questions, payments and cancellation info, and abuse complaints. You can also find answers in Zoho’s community or through the website’s knowledge base.

Phone: Telephone support is available 24 hours a day, Monday – Friday. The U.S. number is +1 (800) 900-9646. Nine international numbers are also listed on Zoho’s website help page.

Training: Webinars, help videos, articles, and a user guide provide free training for the software. Documentation specifically for developers is available via the API guide and extension guide.

Tickets: You can submit a request via the help page on Zoho’s website. The form includes a field for noting how critical your request is, ensuring you get a timely response based on your ticket’s urgency.