Pivotal Tracker Reviews & Pricing

by Pivotal Labs, Inc. | Founded 2006, San Francisco, CA

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What is Pivotal Tracker?

Industry Specialties: Serves all industries

Pivotal Tracker is a cloud-hosted project planning solution that facilitates real-time communication and collaboration within cross-functional agile teams. Businesses can keep a tab on progress throughout a project’s lifecycle. It helps teams delegate and prioritize tasks, list actionable components and set deadlines. Project status, conversations and workflows are stored at a central location for easy accessibility and defining priorities.

It computes the time required to complete a project or smaller tasks based on previous data. Managers can use this data to estimate delivery time for every project subject to workforce availability and other conditions. It offers an iteration module that helps prioritize project tasks and divide them into manageable subtasks. Project status, everyday tasks and resource availability are displayed on a shared calendar.

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User Sentiment

Based on 565 reviews:

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Pivotal Tracker Pricing

Based on our most recent analysis, Pivotal Tracker pricing starts at $0 (Monthly, Quote-based).

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Starting From: $0
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Pivotal Tracker is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Pivotal Tracker:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Pivotal Tracker Benefits and Insights

Why use Pivotal Tracker?

Key differentiators & advantages of Pivotal Tracker

360-Degree View: Control projects across the board with complete visibility into their status and progress. Synchronize updated information with team members to reduce reporting time. Generate a history of project developmental progress while highlighting critical aspects that need to be tackled.
Effective Communication: Share documents as well as concerns with team members with clear and effective lines of communication. Deal with customer feedback effectively by providing feasible project delivery timelines.
Real-Time Collaboration: Get access to a virtual environment that fosters conversation and doesn’t need constant refreshing. Get regular updates via email, RSS, Campfire or Twitter. Let developers attach mock-ups that could be turned into working tools.
Integrations: Create a variety of integrations and tools with REST API. Seamlessly integrates with external modules like Slack, Jira, GitHub, Jenkins, Zendesk and others.
iOS Compatibility: Access integrated mobile interface on iOS devices and tackle critical issues on-the-go. Record stories from anywhere and get access to all business aspects in offline mode.

Industry Expertise

Pivotal Tracker provides agile project management solutions to industries like software and IT, non-profits, hospitality and food, academic institutions, public projects and more. It has helped businesses worldwide evolve their collaboration methods and agile development efforts. It provides reliable estimates to schedule important events and milestones.

Pivotal Tracker Reviews

Average customer reviews & user sentiment summary for Pivotal Tracker:

565 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Pivotal Tracker reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Interface: Pivotal Tracker's straightforward design makes it easy to learn and navigate, even for those new to project management tools. Users appreciate the intuitive layout and lack of unnecessary complexity.
Effective Prioritization: The platform's emphasis on prioritizing tasks helps teams focus on the most important work first. Users find the ranking and backlog management features particularly useful for maintaining project clarity.
Collaboration Features: Pivotal Tracker facilitates team communication and collaboration through features like shared workspaces, comments, and @mentions. This helps keep everyone on the same page and promotes efficient teamwork.
Iteration Planning: The software's iterative approach to project management allows teams to break down large projects into manageable chunks. Users find this helpful for setting realistic goals and tracking progress over time.

Cons

Limited Project Views: Pivotal Tracker's singular view can feel restrictive for teams accustomed to Kanban boards or Gantt charts, potentially hindering workflow visualization.
Estimation Challenges: The platform's story point estimation system, while promoting relative sizing, can be confusing for new users and may require additional training for accurate implementation.
Collaboration Constraints: The absence of real-time collaborative editing features can lead to version control issues and communication challenges, especially for distributed teams.

Researcher's Summary:

Pivotal Tracker shines as a project management tool built for Agile development teams, especially those using Scrum. Its strength lies in its intuitive interface and features tailored to Agile methodologies, like user story mapping and sprint planning. Users appreciate its simplicity and ease of use, making it a breeze to get started and manage projects without a steep learning curve. The platform's real-time collaboration features keep everyone on the same page, fostering transparency and efficient communication within teams. However, some users find Pivotal Tracker's simplicity limiting for complex projects that require extensive customization or advanced reporting capabilities. Additionally, while it integrates with popular tools like GitHub and Slack, the range of integrations might not be as extensive as some competitors like Jira or Asana.

Pivotal Tracker's core strength is its laser focus on Agile principles, making it ideal for software development teams or organizations that heavily rely on Agile methodologies. Its user-friendly interface and collaborative features streamline sprint planning, backlog management, and progress tracking, ultimately boosting team productivity and project delivery. However, for teams with complex project needs or those seeking a broader range of features and integrations, exploring alternatives like Jira or Asana might be worthwhile.

Key Features

Stories: Use stories to track actionable work items and project progress. Customize stories with categories like features, chores and bugs to construct new features, prevent bugs and restrict technical debts. Gauge a story’s complexity while prioritizing and allocating points by iteration using drag-and-drop functions.
Velocity: Businesses can measure their speed and trajectory using velocity. Find out the pace at which teams are completing stories and gaining points per iteration. Get a realistic picture of project delivery time based on points earned in recent iterations. Encourage a consistent rhythm within teams to meet stringent deadlines.
Workspaces: Set-up an ideal workspace by arranging multiple projects and juggling responsibilities on a single screen. Use the drag-and-drop tool to move stories between projects and find things by searching backlogs. Store all work across teams and projects into the ‘my work’ panel. Have an accessible location that contains all stories to plan future to-do lists.
Analytics: Gauge team performance with broad trends and minute details that illustrate a project’s health. Identify fluctuations and trends to get a reality check of team productivity. Drill down reports to monitor project health closely by iterations, releases, epics and more. Gather requisite data for the teams to detect and remove bottlenecks from the elementary level.
File Sharing and Labels: Enrich stories with presentations, mock-ups and other files from Google Drive or a computer. Organize stories with searchable labels for a more visible workflow.
Notifications: Stay updated by configuring message notifications on desktop or mobile. Users can involve people in conversations with mentions and follow stories they like.

Limitations

This product has the following limitations as of writing this review:

Difficult to navigate between pages.
UI is complex and requires a steep learning curve to understand its functions.
Limited reporting capabilities.
Hard to distinguish labels to organize stories.
GitHub integration documentation is outdated.

Suite Support

Email: Email queries can be sent to [email protected].

Phone: Phone support is unavailable at present.

Training: Pivotal Tracker’s site features blogs, demo videos and a help center with step-by-step guides on various topics related to product set-up and issues.

Tickets: R This information is not listed at present.