monday.com Reviews & Pricing

by monday.com | Founded 2012, Tel Aviv, Israel

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What is monday.com?

Industry Specialties: Serves all industries

monday.com is a list-based cloud project management solution designed to streamline processes with automation, customization and collaboration. It allows users to build boards using templates or from scratch and customize fields, automations, colors and workflows. Users can view progress using custom dashboards or multiple views including Kanban boards, Gantt charts and calendars.

Collaboration tools include board discussions, updates and comments with mentions. It supports a mobile app and multiple integrations.

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User Sentiment

Based on 22458 reviews:

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monday.com Pricing

Based on our most recent analysis, monday.com pricing starts at $9 (Per User, Monthly).

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Starting From: $9
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

monday.com is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for monday.com:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

monday.com Benefits and Insights

Why use monday.com?

Key differentiators & advantages of monday.com

Monitor Team Performance Centrally: Build custom dashboards with widgets and integrations to monitor insights like workload distribution and individual task progress. We created a dashboard that pulled insights from two boards with a live feed, Gantt chart, calendar view and custom charts.
Enhance Project Visualization: Switch between multiple project views, including Gantt charts, Kanban boards, calendar views and custom views to track your projects. We tested out the Kanban board and liked the drag-and-drop feature for tasks (also available via the list view). The project report view was also handy, with a nifty battery icon to denote progress, and 30 widgets you can add.
Communicate via Task Cards and Chat: Comment on task cards using the updates tab with additional instructions or information, tag teams or members and add attachments. Start a board discussion to communicate with all team members who have access to the board. We liked that a comment added to a task card you own also triggers an email notification.
Create No-Code Automations: Streamline task management by building automations with no-code templates or from scratch using conditions and actions. We built and tested a custom automation for a status change with two actions, and found it quite intuitive. You can check it out in-depth in the “See It In Action” section below.
Jumpstart Projects with Templates: Use the template center to build boards suited to the project you’re working on. Accessing pre-built boards designed for marketing, sales, design, construction, customer service, product dev, nonprofits and more. We liked that there were dozens (at least) of templates for each industry and even if you can’t find the exact template you’re looking for, you can find something pretty close.

Industry Expertise

monday.com is a project management solution designed for businesses of all sizes in a variety of industries ranging from construction and real estate to startups and marketing. According to their website, they have more than 225,000 customers worldwide.

monday.com Reviews

Average customer reviews & user sentiment summary for monday.com:

22458 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of monday.com reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Task Management: Users appreciated how easy it is to monitor tasks with customized views, an activity feed and task updates.
Collaboration: Instant messaging, integrations, board discussions and easy scheduling and planning were a plus for reviewers.
User-Friendly: Reviewers said it was simple to set up and use for less tech-savvy users, and liked the attractive, colorful interface with helpful templates.

What Users Like

Project Tracking: "The ability to customize columns and task dependencies lets us create a clear, tailored workflow." - Jeffery Zhou, CEO and Founder of Fig Loans
Interface: "The timeline and calendar views were particularly useful when we had multiple projects running alongside each other, helping everyone stay aligned without a lot of back-and-forth." - Rob Stevenson, Founder of BackupVault
Notifications: “The automation features were especially useful in notifying different people responsible at different steps of the journey while maintaining transparency and accountability with the rest of the team and building a frictionless and trust-based culture.” - Alok Jain, CEO of Reveal

Cons

Cost: Reviewers noted that advanced features like customized notifications or time tracking required a plan upgrade which could become expensive.
Learning Curve: It takes time to get used to the navigation and features according to users.
Mobile App: Some users said the mobile app doesn’t have all the features available.

What Users Dislike

Complexity: “[monday.com] lacked some flexibility in handling complex, multi-step tasks that needed a lot of customization, which sometimes left us manually tracking those details elsewhere.” - Rob Stevenson, Founder of BackupVault
Time-Based Automations: “Creating an automation to notify a user three days after a certain date, for example, was more complex than it needed to be. We had to set up custom date columns to drive these instead of just being able to calculate it as a part of automation.” - Alok Jain, CEO of Reveal

Researcher's Summary:

monday.com is a cloud-based project management platform that caters to a wide range of industries thanks to its customization, user-friendly interface and templates. It allows users to build boards from templates or from scratch and view projects through multiple views like list, calendar, Ganntt and Kanban. During our test, we enjoyed using the platform's pre-built templates and drag-and-drop feature to set up projects and reorganize tasks.

Its task management features are stellar. We liked how easy it is to custom groups for tasks, assign them to specific team members, and leverage various communication tools like comments, mentions and board discussions. The updates feature means everyone is on the same page and the view option boosts accountability. On the automation front, we successfully used the built-in automation engine, which comes with both pre-made templates and no-code customization options, to build a custom automation for status changes with little to no difficulty.

On the flip side, monday.com may have a slight learning curve for users who aren’t familiar with project management tools. Additionally, some advanced features, such as custom notifications and time tracking, require upgrading to a higher pricing tier, which could become expensive for larger teams.

All in all, we thought monday’s intuitive interface, customization options and no-code automations make it a great option for users without a ton of technical expertise and a flexible budget.

Key Features

Custom Dashboard: Build your own custom dashboard using built-in widgets and third-party integrations. Get a bird’s eye view of your boards and teams along with individual team member and board views. Monitor workload, timelines, feed activity and custom charts, like in-progress tasks, from a central location.
Multiple Views: Toggle between different views to track your projects using Gantt charts, Kanban boards, calendar views, project reports and custom filters like task owner, status and timeline.
Task Management: Create tasks under custom groups like To-Do, In-Progress, On-Hold, and Complete and add personalized fields, assignees, due dates, labels, statuses and priorities. Mention assignees, add comments, files, links and tables directly in the tasks using the Updates tab. Drag and drop tasks and groups to reorganize things.
Automations: Streamline workflows with no-code automations using templates or building custom automations from scratch using conditions and actions. Apply automations to specific boards and save your custom automations as a template to use on other boards.
Templates: Create boards suited to your project needs by accessing the template center and choosing from a range of templates, including marketing, project management, sales and CRM, design, software development, and HR.
Workflow Management: Organize your processes by creating custom workflows. Search for the trigger you’re looking for and add it as a starting block. Build on those blocks by choosing from several options: action, if or else or delay. Select the board where you want the action to happen, add conditions and edit blocks. View active workflows and pause or edit workflows as processes change.

See It In Action: No-Code Automations

Automations are the jam to the bread and butter of project management features. However, building custom automations can be easier said than done (AND require coding expertise). I decided to put monday.com’s no-code automations to the test and build my own basic automation with not one, but two actions.

Since I’m not a project manager by trade, I used a real world example of creating a trip itinerary for a jam-packed trip to Japan as my dummy project.

I kicked off my test with a visit to the succinctly-named automation center. Instead of choosing from a basic template, I decided to go rogue and step into the great unknown of building from scratch.

Luckily, monday didn’t leave me to do things entirely on my own. They provided a generic condition for me to riff off of. I used status as the main condition as I wanted a common automation.

I used the drop-down options to pick the status changes and the action I wanted to automate. The first action I chose was an alert. Although you can use code to add fields to the emails you can also auto-populate by scrolling down to the bottom and selecting the field you want. I picked a user name and typed in the rest of my email.

The second action I activated was a change of group. I didn’t want a stuck task messing up my in-progress reports, so I moved them to the Tentative group.

It was finally time for the moment of truth! I triggered the automation by changing the status and voila. Great success. monday’s automations came through.

I liked that you can view custom fields and details completely by clicking on the task or get a shorthand synopsis using the list view.

Full disclosure, I’ve tested monday.com sales CRM before so I found it incredibly easy to create the automation. But, even then I didn’t have to use a tutorial video (or videos) to figure out how to set things up – a testament to the UX.

Cost of Ownership

Frequently asked questions regarding monday.com pricing include:

Q: Is there a free version of monday.com?

Yes, monday.com offers a "Free Forever" plan that can be used by two users and includes basic features like three boards, over 200 templates and eight column types for customizations.

Q: How much does monday.com cost?

A: monday.com follows a subscription-based model calculated by taking the feature plan you use and multiplying it by the number of users you have. They offer four different pricing plans starting at $12 per user for the Basic plan, $14 for the Standard plan and $24 for the Pro plan. Pricing for the Enterprise plan is available on request.

Q: Can you pay for monday.com monthly?

A: Yes, you can choose the monthly plan to pay per month. However, monday offers a subsidized plan for users who select the yearly plan, so you may miss out on savings in the grand scheme of things.

Limitations

At the time of this review, these are the limitations according to user feedback:

Limited features for cheaper pricing plans.
Moderate learning curve.

Demo Resources

monday academy: Learn at your own pace with free courses, webinars and live training.
Community: Participate in platform discussions, get announcements for new features and join community events.
Knowledge Base: Search through the article database to find answers to your questions.