Jira Reviews & Pricing

by Atlassian | Founded 2002, Sydney, Australia

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What is Jira?

Industry Specialties: Serves all industries

Jira is an all-in-one solution suite that helps organizations manage projects with agile methodologies, customization and collaboration. It helps teams track, plan and release projects and supports Kanban, Scrum or hybrid workflows. Managers can plan and prioritize their team’s assignments in a fully-visible environment that tracks performance as progress is made.

It’s supported by over 3,000 modules that can be customized to enhance user experience. It’s accessible via internet-connected mobile devices and helps manage projects on-the-go. It integrates with tools like Azure, GitHub and Bamboo while remaining scalable for operations of any size.

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User Sentiment

Based on 26427 reviews:

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Jira Pricing

Based on our most recent analysis, Jira pricing starts at $10 (Per User, Monthly).

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Starting From: $10
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Jira is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Jira:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Jira Benefits and Insights

Why use Jira?

Key differentiators & advantages of Jira

Use Agile Project Management: Adopt the best of agile methodologies with a platform designed to optimize Kanban and Scrum boards along with mixed methodologies of your own. While their agile boards shine, we also liked that you’re not strictly bound by, say, using only Scrums with a board view and can use lists and custom fields to manage any type of project really, not just bug tracking or product development.
Optimize Sprint Planning: Race to the finish line one issue at a time with the Scrum feature. Set up sprints across projects with automations, custom boards and stories. Check out our dummy sprint below, but TLDR: we appreciated the drag-and-drop functionality to build sprints, advance sprint planning and the sprint report.
Build Custom Workspaces with Programming: Make your workspace fit the specific needs of teams and projects by adapting templates, building automations and modifying issues with code and logic-based modifications. It was quite simple to set up basic projects and create automations with our limited tech expertise even with some programming language thrown in here and there, but a full-fledged coder could really shine.
Customize Pre-Built Templates: Create projects suited to the task at hand (pardon the pun) with dozens of pre-built templates ranging from recruitment to customer service to web design and grant management. We checked out the different statuses for multiple templates and enjoyed how simple it was to customize issue types, workflows and automations when you’re not working from scratch.

Industry Expertise

Jira provides project management and issue-tracking capabilities to various industries, including software and IT, retail, hospitality, food services, automobile, financial services, life sciences, government departments, healthcare, life sciences and more. It has over 65,000 customers worldwide. It supports varied project types and offers integration with thousands of applications.

Jira Reviews

Average customer reviews & user sentiment summary for Jira:

26427 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Jira reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: Users appreciated the ability to customize workflows, issue types and fields and the flexibility to navigate complex projects and problem-solve.
Collaborative: The system helps users collaborate with other teams, projects, and stakeholders and efficiently bridges gaps between remote teams, noted reviewers.
Integrations: Reviewers liked the extensive integrations with most third-party modules like Slack, Bitbucket and more to complete workflows and processes.

What Users Like

Customization: “We were able to tailor the workflow to fit our specific needs, which greatly enhanced our efficiency. For instance, we created custom issue types that aligned with our unique project phases, making it easier for team members to understand their tasks at a glance.” - Balázs Keszthelyi, Founder and CEO at TechnoLynx
Project Visualization: “[Jira’s robust roadmapping and dependency tracking capabilities are] invaluable for coordinating multiple product launches. Also, the premium version's Advanced Roadmaps feature lets us visualize our entire product pipeline so that's from sourcing to launch, but you've got to invest time in learning the system, and I think for smaller operations, it might be overkill.” - Dennis Sanders, Founder and CEO of Burning Daily
Task Management: “Jira has given us the structure to break down our complex workflows into clear, manageable steps, which was exactly what we needed as we expanded our customer base. With Jira, we can create specific 'boards' for each client’s SEO campaign, where every task is detailed and assigned to the right team member. Each board has phases, like keyword research, content writing, and on-page optimization, with clear deadlines. Having this setup has helped us catch any bottlenecks early. If the content team takes longer to deliver, for instance, we can adjust the timeline for the next steps right away instead of rushing it.” - Mushfiq Sarker, CEO of LaGrande Marketing

Cons

Lags: Reviewers noted that the system sometimes lags and takes time to load, especially for multiple projects and large data sets.
Learning Curve: Its UX can feel complex, and it takes time to set up, customize and use to its full ability. An internal Jira expert may be required, according to some users.
Administration: Users mentioned that the system is difficult to administer, and its back-end is hard to manage.

What Users Dislike

Slow Loading Time: “Its interface moves like molasses.” - Dennis Sanders, Founder and CEO of Burning Daily
Learning Curve: “We had some initial challenges with team members who were not familiar with the platform, which required additional training sessions to ensure everyone was on the same page. However, once they became accustomed to the interface, the benefits outweighed the initial hurdles.” - Balázs Keszthelyi, Founder and CEO at TechnoLynx

Researcher's Summary:

Jira is an agile-based project management platform that caters to a vast range of industries thanks to its all-in-one functionality, customization and flexibility. It allows users to fully customize workflows, issue types, fields and automations.

After watching a few tutorials, I personally found it quite simple to create my own projects using the templates and modifying it to meet my needs. Although some of the automation actions and issues have some programming language involved, it’s not a huge roadblock and I created and tested multiple automations successfully.

Task (or issue) management was on point, with multiple views, custom workflows, task assignment, in-card collaboration and time tracking and custom fields. It offered comprehensive (but not overly advanced) reports and a helpful summary dashboard.

Sprints were intuitive and easy to execute, and I especially appreciated the drag-and-drop feature for planning. Some users mentioned a learning curve, and I would agree, as I relied on videos to guide me through some parts of the setup lest this test take weeks not days.

Overall, Jira is a match made in heaven for agile enthusiasts and users who want a flexible, customizable project management platform and don’t mind getting into the weeds with learning courses and tutorials.

Key Features

Agile Boards: Manage your tasks, or issues using Scrum and Kanban boards with custom statuses, fields and transitions. Create new issues using the button below each status. You can view projects using a list, board or timeline view.
Reports and Insights: Get insights into where your team is at throughout every stage of the project by generating custom reports like the average age report, created vs. resolved issues report and sprint report. Manage workloads with the time tracking report, user workload report and version workload report. Use the summary view to monitor activity, status overview, priority breakdown and related projects.
Collaboration Features: Communicate with team members and assignees directly on the issue card with comments and mentions. Attach files, view card activity and add descriptions for additional instructions. Integrate with Outlook, Slack and other communication tools.
Custom Automations: Build custom automation rules by setting a trigger with the option to add an action, a condition or a branch. Get a helping hand by searching for triggers related to what you want to automate and selecting recommended actions and conditions.
Sprint Management: Use the Scrum option to run sprints. Fill in project details like name, duration and scope and add tasks and drag and drop them to your sprint using the backlog. Complete your sprints and auto-add pending tasks to the backlog or to a new sprint and run a sprint report for insights.
Task Management: Manage tasks by creating customizable issue cards under each status or by importing issues from CSV files. Add assignees, due dates, time tracking, comments, descriptions, teams, labels, status and priority to issues. Move tasks from status to status using transitions and workflow automation.
Customizable Workflows: Create custom workflows for your tasks and subtasks by going to project settings and clicking on issue types. Set statuses based on the type of task you’re completing or from the project template you select. Automate actions by setting rules for transitions from one status to another.

See It In Action: Sprint Planning

Since testing Jira, the words sprint and scrum have entered my vocabulary (and not because of rugby!). But how does it really work? I watched numerous YouTube videos, so you don’t have to, and created a dummy sprint cycle using my free trial.

For starters, I created a spanking new project, scrolled past the templates, clicked on the Jira icon and selected Scrum.

Next, I added the product details. Sidenote: does anyone else think the acronyms make every project look like a Myers-Briggs personality type? No? Just me? As we were.

If you’re an admin, you can select a company-managed sprint and work with projects across the board.

To create tasks or issues in Jira-speak, you’ll need to go to the backlog. Important note, you can only run one sprint at a time, although you can set up multiple sprints in advance.

In the spirit of productivity, I created issues I would need to finish in order to get this very product page up and running. I liked that you can drag and drop issues from the backlog of other sprints.

Once I set the important details like duration and sprint name, I was ready for the sounding gun.

The idea of sprint planning is that you move each issue all the way to completion, and then you start on the next and so forth. I did that with most of the issues, but I left one unresolved to see how it would show up once I completed the sprint.

Uncompleted issues get moved to the backlog. If you want to see your performance gaps or in Jira’s words, “where there was excessive scope creep,” you can run a sprint report.

I felt it was intuitive to set up and didn’t require too many clicks or navigation, even for a newbie like me. You can also create custom automations in your sprint, which I thought was neat.

Cost of Ownership

Frequently asked questions regarding Jira pricing include:

Q: What pricing plans does Jira offer?

A: Jira has four pricing plans: Free, Standard, Premium and Enterprise. The Free plan is limited to 10 users and offers basic features. Standard starts at $7.16 per use per month, while Premium starts at $12.48 per user per month. Pricing for the Enterprise plan is available on request.

Q: Is there a free version of Jira?

A: Yes, Jira offers a free plan that supports up to 10 users, 2 GB storage and 100 automations per site per month.

Q: How much does Jira’s self-hosted software cost?

A: Jira’s data center starts at $44,000 for 500 users and $76,000 for 1,000 users. It includes the annual term license and maintenance.

Q: Are there any discounts available for Jira?

A: Yes, Atlassian has discounts, including 50% off the list price of cloud products for academic institutions and 75% off for non-profit organizations vetted by Percent and students and teachers. Additionally, they provide their Standard plan free for Open Source projects.

Limitations

At the time of this review, these are the limitations according to user feedback:

Steep learning curve.
Occasionally lags with multiple projects and data sets.
Limited Epic functionality in the mobile app.

Demo Resources

Community: Connect with fellow users and experts, get access to webinars and attend training sessions.
Atlassian University: Complete paid and free e-learning courses on Jira.
Knowledge Base: Troubleshoot issues, search for articles and access how-to tips.