Basecamp Reviews & Pricing

by Basecamp | Founded 1999, Chicago, IL

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Overview Pricing Benefits Reviews Features

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What is Basecamp?

Industry Specialties: Serves work from home teams

Basecamp is a cloud-based solution for team collaboration and management. It allows users to create to-dos, assign them to one or more people, add shared and searchable file attachments and more. It makes it easier to stay organized when there are multiple concurrent projects, each with its own team and needs. Streamline project communication by keeping specific teams together, with all project-related files in one location. It gives each project its own separate space, avoiding clutter and other confusion between projects.

It is suitable for all sizes of teams like SMBs to groups in large companies. Subscriptions are scalable, with levels for different storage amounts and number of users. It also offers a free tier and application for iPad/iPhone and Android.

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User Sentiment

Based on 19492 reviews:

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Basecamp Pricing

Based on our most recent analysis, Basecamp pricing starts at $15 (Per User, Monthly).

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Starting From: $15
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Basecamp is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Basecamp:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Basecamp Benefits and Insights

Why use Basecamp?

Key differentiators & advantages of Basecamp

Organized Projects: Divide work into separate projects, and each project is organized by default. It includes everything related to the project; all the individuals involved, each discussion, document, file, assignment, significant date and more.
Inbuilt Chat Features: Avoid wasting money on external communication platforms with its built-in chat features. Gather around Campfire, a group chat for casual conversations, fast Q&As, sharing links, quick riffs or work discussions. Pings allow private chat with one or multiple people.
Add Team Members: Add assigned team members and their details to a project. Client team members can also be added to help keep them in the loop and increase the project’s transparency.
Centralized Notification: Its Hey! Menu feature centralizes notifications from new messages and assigned tasks to minimize notification interruptions. Helps users focus on work and access all notifications from one box.
Streamline Work Process: Integrate the system with third-party tools to increase efficiency and effectiveness of work processes.
Any Device: Available on iOS, Android, iPad, Mac, Windows and browser, users can access the system from anywhere at any time to send messages, share and collaborate on files and documents, define deadlines and provide feedback.
Solve Problems: Users can use hill charts to sequence work and decide which problems to solve in which order; it also shows where the work stands and how it is moving.
Basecamp Personal: The free tier provides space for up to three projects with one-gigabyte of data storage and access to 20 users. Freelancers can use it to organize their work and collaborate, or small businesses can use it on projects that involve few people.

Industry Expertise

Basecamp can be deployed by a wide range of industries and roles where project management, collaboration and communication are required. It is suitable for all sizes of teams like non-profits, entrepreneurs, freelancers, startups, customer service firms, creative or personal projects. It supports small and medium-sized businesses.

Basecamp Reviews

Average customer reviews & user sentiment summary for Basecamp:

19492 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Basecamp reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

General Accessibility: It is intuitive and user-friendly, as observed by 70% of users who referred to its general accessibility.
Project Management: Provides robust functionality for planning, progress tracking, managing and organizing projects, as noted by nearly 100% of users who mentioned project management.
Communication: Its built-in chat features for sending important messages to members, direct messages, sharing data and updates ease communication across departments and teams, as stated by nearly 98% of users who refer to communication.
Scheduling: Nearly 100% of users who specified scheduling said that the scheduling project module has led to increased operational efficiency.

Cons

Administrator Navigation: Over 91% of users who mentioned administrator navigation reported that it is not easy for task managers to add tasks, move them around or control access.
Integration: Around 90% of the reviewers who specified integration said that its software integrations are limited, and some are slow to adapt.
Notification: The system has limited notifications that can be delayed, as noted by 77% of reviewers who mention notifications.

Researcher's Summary:

Basecamp provides members with access to the same project, even if they are in different time zones. Team members can share their ideas via the platform through its connectivity functions, including a forum. Suggestions can be worked out, and conversations can be saved to ensure that all members are on the same page. Reviewers noted that there are limited ways to activate notifications and integrate software. Overall, it is an efficient tool for managing projects, tracking progress, monitoring schedules and sharing updates among team members.

Key Features

To-Do Lists: Assign to-dos to one or more people, add notes and file attachments for all work or projects. It automatically follows up with team members if tasks are overdue.
Hey! Menu: Supports a single inbox for notifications, mentions, to-do assignments, new messages and project completion. Set working hours to keep notifications on hold until the user is back on the clock.
Client Access: Share and get feedback with customers about information and files. Communications can be kept private, and email correspondence is maintained to keep project data and communication organized in one place.
Pings: Direct messages or private conversations can be held with other users on the same account. Users can ping an individual or a group of people, and the conversation is visible to only selected people.
Schedules: Each project includes a schedule showing any dated to-dos and events for that project. Sync schedules with Google Calendar, iCal and Outlook to get reminders in the project and personal calendars.
Activity: The Activity button will display any to-dos, late assignments, upcoming deadlines and other assignment information and reports.
File Storage: A space for sharing documents, files and images is included in every project. Use drag-and-drop functionality to upload files from Google Docs or a computer. Each file contains a complete version history, reorder and color code files to keep it organized.
Message Boards: Post messages or announcements, embed pictures or files and share with everyone or selected individuals. Viewers can applaud and comment on these messages for instant feedback.
Search and Bookmarking: Enter a keyword or name using the search feature to locate a project, ping history or find pictures, files or individuals without rummaging through the entire program. Important data can also be bookmarked.
Automated Check-In: Setup customized questions throughout the day or a chosen time instead of holding a status meeting. Meetings can help remote teams collaborate and share work updates or what they were up to on the weekend.

Limitations

Some of the product limitations include:

Limited integration, customization and settings
No time or expense tracking

Suite Support

Email: Users can email [email protected] for customer service.

Phone: Phone support is not provided.

Training: Customers can watch tutorials and read the help guidelines available on the support page for training. Help documentation offers a range of learning topics based on the user’s software version. It also offers learning through blogs, Basecamp Live Q&A class and YouTube videos.

Tickets: The software’s homepage provides a section “Have questions? Holler” for customers to submit support requests. Users can expect a reply on Monday — Friday from 8 a.m. — 6:30 p.m.(CST).