Categories:

#10

Basware is ranked #10 in the SRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Basware Pricing

Based on our most recent analysis, Basware pricing starts at $15,000 (Per Invoice Transaction, Annually).

Price
$
$
$
$
$
i
Starting From
$15,000
Pricing Model
Per Invoice Transaction, Annually
Free Trial
Yes, Request for Free

Training Resources

Basware is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Basware:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Basware Benefits and Insights

Why use Basware?

Key differentiators & advantages of Basware

  • Eliminates Paperwork: Reduces paperwork by digitizing all operations starting from point of order placement to payment. 
  • Increases Visibility: Offers complete visibility for spend, suppliers, buyers and the supply chain. 
  • Saves Time and Effort: Streamline work using AI and machine learning, which help automate manual tasks such as invoicing, account payable management and other day-to-day tasks. 
  • Boosts Working Capital and Cash Flow Visibility: Improves the flow of payments through early payment discounts offered to suppliers for releasing payments quickly. Adoption of e-invoices improves cash flow visibility. 
  • Strengthens Supplier Relationships: Offers tools for supplier registration, pre-approved workflows and questionnaires to evaluate supplier performance management and help improve relationships with suppliers. 

Industry Expertise

Customers include companies from healthcare, energy and utilities, manufacturing, finance and insurance, the public sector and more.

Basware Reviews

Average customer reviews & user sentiment summary for Basware:

User satisfaction level icon: great

289 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Basware reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Implementation: All reviews on the topic suggest that it’s extremely simple and affordable to implement.
  • User Interface: The software has a clean, interactive and user-friendly interface, according to 100% of reviews on this aspect.
  • Easy to Learn: Every reviewer mentioning this aspect agrees that it’s quite easy to learn and adapt to, without any technical training.

Cons

  • Program Lags: The software may lag or freeze sometimes while transferring multiple invoices at once, according to all reviews on this aspect.
  • Support Ticket: Ticket and issue management is slow sometimes, as all reviews on the quality of support suggest.

Researcher's Summary:

Basware is a solution for companies looking for source-to-pay tools, e-invoicing, analytics and value-added services. It is easy to learn, which is a prominent advantage of the suite. Reviews suggest that it is easy and affordable to install as well. However, the program lags sometimes when transfering a lot of invoices at the same time. Support resolution is also slow according to user reviews. Altogether, it’s a fine choice for B2B companies looking for a purchase-to-pay and e-invoicing solution with a user-friendly interface and affordable price.

Key Features

  • Procure-to-Pay: Offers automation for several features including point of order, purchasing, receiving and payments, accounting and more. 
    • Analytics: Provides access to spend and helps identify opportunities, optimize cash flow and make strategic, data-driven decisions. 
    • AI and Machine Learning: Replaces manual tasks, captures invoices, performs data extractions, saves time and reduces the probability of errors. 
    • Support Services: A customer care team of dedicated support specialists assists with identifying and resolving issues, as well as modifying business processes. Other features include customer service management that enables continuous improvements in organizational processes and offers several supplier enablement tools. 
    • Source-to-Pay: Supports strategic contract lifecycle management and sourcing to strengthen vendor relationships along with negotiation stages. Also offers electronic purchase requisition procurements, validation of invoice receipts and discount management on early payment. 
  • AP Automation:  
    • Discount Management: Several tools support supplier activation, automation, analytics and dynamic discounting to carry out discount management with ease. 
  • Network:  
    • E-Invoicing for Buyers: Connects users with suppliers to let them share invoices electronically. Receive invoices in any format such as XML, EDI, PDF or paper, which the solution converts to deliver as an electronic invoice. 
    • E-Invoicing for Suppliers: Receive POs and share invoices with buyers electronically. Ensures compliance and global operations. Improves transaction status visibility and timely payment performance. 
    • Network Interoperability: Provides open network interoperability with 220+ e-invoicing network partners globally. Includes country-specific networks as well. 
  • E-Procurement:  
    • Marketplace: Connect with suppliers through punchouts and catalogs to facilitate guided purchasing, e-procurement, price negotiations, supplier collaborations and more. 
    • Strategic Sourcing: Helps conduct and manage electronic auctions, collect, store and evaluate supplier information, manage projects and contracts, and onboard suppliers easily and quickly. 
  • Supplier Management: Enables centralized visibility over supplier information, with automated updating in real time. Includes end-to-end visibility for each supplier’s performance and facilitates timely receipt of payments. 
  • Working Capital: Leverage automated and integrated visibility into spending, a variety of discount programs for receipt of early payments, dynamic discounting and more. 
  • Travel and Expense Management: Submit travel plans for approval before reservations and capture, claim and take actions on submitted expenses and reports at any time via the mobile app. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Lags sometimes while performing multiple functions at once. 
  •  Slow issue resolution time. 
  •  Disorganized mechanism for expense entry. 

Suite Support

Offers a dedicated support portal for their customers, including the support options mentioned below:

mail_outlineEmail: Login to access.
phonePhone: Area-dedicated phone numbers are mentioned in the knowledge base’s general topic page.
schoolTraining: Includes several articles, general resources and customer resources, consisting of blogs, articles and event information for self-training purposes.
local_offerTickets: Log in to create a case.
Your review has been submitted
and should be visible within 24 hours.
Your review

Rate the product