Revel POS Reviews & Pricing

Key Features

• iPad-based POS system: Runs on Apple iPads, providing a modern and intuitive interface with touchscreen capabilities.
• Cloud-based platform: Accessible from anywhere with internet access, enabling remote management and real-time data updates.
• Inventory management: Track stock levels, set low stock alerts, create purchase orders, and manage multiple warehouses.
• Employee management: Create employee profiles, assign permissions, track hours, manage payroll, and schedule shifts.
• Customer relationship management (CRM): Store customer information, track purchase history, run targeted marketing campaigns, and manage loyalty programs.
• Reporting and analytics: Generate reports on sales, inventory, customers, employees, and finances.
• Payment processing: Integrates with various payment gateways to accept credit cards, debit cards, contactless payments, and gift cards.
• Kitchen display system (KDS): Streamlines kitchen operations with digital order tickets and visual cues for efficient preparation.
• Table management: Track table status, manage reservations, split checks, and transfer orders between tables.
• Online ordering: Accept orders through a branded website or mobile app for pickup or delivery.
• Loyalty programs: Reward customers with points, discounts, and special offers to encourage repeat business.
• Gift card management: Sell, track, and redeem physical and digital gift cards.
• Integrations: Connects with popular accounting software, payment processors, marketing platforms, e-commerce platforms, and delivery services.

Approach to Common Challenges

• Inventory management: Revel POS offers real-time inventory tracking across multiple locations, low stock alerts, purchase order management, barcode scanning, and integrations with popular inventory management software.
• Customer relationship management: Revel POS enables you to create customer profiles, track purchase history, run targeted marketing campaigns, manage loyalty programs, and issue gift cards to foster customer engagement.
• Employee management: Revel POS provides tools for scheduling shifts, tracking hours, managing payroll, assigning permissions, and tracking performance to optimize workforce management.
• Reporting: Revel POS offers comprehensive sales reports, inventory reports, customer reports, employee reports, and financial reports to gain insights into business performance.
• Payment processing: Revel POS integrates with various payment gateways to accept diverse payment methods, ensuring secure and efficient transactions.
• Mobility: Revel POS's iPad-based system allows for portability and flexibility, enabling transactions anywhere within the business and remote access for management.
• Kitchen efficiency: Revel POS's kitchen display system (KDS) streamlines order communication and preparation for restaurants, enhancing workflow and speed of service.
• Table management: Revel POS's table management features effectively manage seating, reservations, orders, and check splitting for restaurants, optimizing dining operations.
• Scalability: Revel POS can grow with your business, accommodating multiple locations, increased sales volume, and expanding needs over time.

Cost Of Ownership

• Q: What are the different Revel POS pricing plans and what's included in each?
  A: Revel POS primarily offers two pricing tiers: Essentials and Pro. Essentials, starting at $99/month, includes core POS features for single-location businesses. Pro, starting at $169/month, expands to multi-location support and advanced features like inventory management and KDS. Additional costs for hardware and add-ons apply.


• Q: Are there any additional fees besides the monthly subscription?
  A: Yes, expect additional costs for:
  • Required hardware: iPads, cash drawers, receipt printers, etc.
  • Payment processing fees per transaction (variable depending on processor).
  • Software integrations with third-party apps (variable pricing).
  • Potential setup fees and ongoing support fees.


• Q: Does Revel POS offer contracts or discounts?
  A: Revel POS typically operates on a month-to-month basis without long-term contracts. They sometimes offer discounts for annual subscriptions or bundled hardware purchases. Check their website or contact sales for current promotions.

Limitations

• iPad-only: Exclusively runs on Apple iPads, limiting hardware choices.
• Reporting restrictions: Less customizable and in-depth reporting compared to some competitors.
• Customization constraints: Limited options for tailoring appearance and workflows.
• Occasional bugs: Users report occasional software glitches or bugs.

Suite Support

FAQ

• Q: How easy is Revel POS to set up and use?
  A: The iPad-based interface is generally considered user-friendly, and Revel POS offers extensive setup guides and tutorials. However, some users with limited technical experience might find certain features less intuitive.


• Q: Does Revel POS integrate with other software I use?
  A: Yes, Revel POS boasts a wide range of integrations with popular accounting, payment processing, marketing, and e-commerce platforms, helping streamline operations and data management.


• Q: How secure is Revel POS for storing customer data?
  A: Revel POS emphasizes data security and employs industry-standard security measures to protect customer information. They comply with relevant data privacy regulations and offer features like user permissions and access control.


• Q: How does Revel POS customer support compare to competitors?
  A: User experiences with Revel POS customer support vary. Some praise their helpfulness and responsiveness, while others mention occasional wait times or limitations in resolving complex technical issues.


• Q: Are there any hidden fees or limitations with Revel POS?
  A: Beyond the monthly subscription, potential additional costs include hardware, payment processing fees, software integrations, and setup/support fees. Carefully evaluate your needs and chosen plan to avoid surprises. While feature-rich, some users find the reporting and customization options less extensive compared to pricier POS systems.


• Q: Is Revel POS suitable for my specific industry or business type?
  A: While catering to various industries, Revel POS showcases particular strength in serving restaurants and retail businesses. Consider their industry-specific features and integrations, but also assess if their core functionalities align with your unique needs, especially if you require highly specialized features.