OrderOut Reviews & Pricing

by OrderOut | Founded 2018, Miami, Florida

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Overview Pricing Benefits Reviews Features

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What is OrderOut?

Industry Specialties: Serves all industries.

OrderOut is a sophisticated software solution designed to streamline online ordering processes for restaurants. It integrates seamlessly with various third-party delivery platforms, ensuring that orders are efficiently managed and accurately processed. This software is particularly well-suited for restaurants looking to enhance their operational efficiency and improve customer satisfaction by minimizing order errors and reducing manual entry tasks.

Key benefits of OrderOut include its ability to centralize orders from multiple delivery services into a single interface, which simplifies order management and reduces the risk of mistakes. Popular features include real-time order tracking, automated menu synchronization, and comprehensive reporting tools that provide valuable insights into sales performance and customer preferences.

Users have praised OrderOut for its user-friendly interface and reliable performance, noting that it significantly improves the overall online ordering experience. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a customized pricing quote based on their unique requirements.

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User Sentiment

Based on 2 reviews:

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OrderOut Pricing

Based on our most recent analysis, OrderOut pricing starts at $60 (Monthly).

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Starting From: $59.99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

OrderOut is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for OrderOut:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

OrderOut Benefits and Insights

Why use OrderOut?

Key differentiators & advantages of OrderOut

Increased Efficiency: Streamlines the online ordering process, reducing manual entry and minimizing errors.
Enhanced Customer Experience: Provides a seamless and user-friendly interface for customers to place orders quickly and easily.
Real-Time Updates: Ensures that inventory and menu items are always up-to-date, preventing out-of-stock issues.
Centralized Management: Allows for the management of multiple online ordering platforms from a single dashboard.
Data-Driven Insights: Offers detailed analytics and reporting to help identify trends and make informed business decisions.
Cost Savings: Reduces the need for additional staff to handle online orders, lowering operational costs.
Improved Order Accuracy: Minimizes the risk of incorrect orders by automating the order-taking process.
Scalability: Easily adapts to the growing needs of your business, whether you are expanding locations or increasing order volume.
Integration Capabilities: Seamlessly integrates with existing POS systems, ensuring a smooth workflow.
Customer Retention: Enhances loyalty programs and personalized marketing efforts through customer data collection.
Reduced Wait Times: Speeds up the order fulfillment process, leading to faster delivery and pickup times.
Enhanced Security: Protects customer data with robust security measures, ensuring compliance with industry standards.
Customizable Options: Allows for tailored solutions to meet the specific needs of your business and customer base.
24/7 Availability: Enables customers to place orders at any time, increasing sales opportunities.
Marketing Integration: Supports promotional campaigns and special offers directly through the ordering platform.

Industry Expertise

OrderOut is a software solution that is best suited for small and mid-sized restaurants, as it provides a streamlined online ordering experience for customers and simplifies the delivery process for businesses.

OrderOut Reviews

Average customer reviews & user sentiment summary for OrderOut:

2 reviews

20%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of OrderOut reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Pricing: OrderOut is affordably priced, starting at $59.99.

Cons

Reliability Issues: OrderOut has been reported to experience frequent technical issues, such as failing to print orders consistently, causing disruptions in service.
Poor Customer Support: Users have reported difficulty reaching OrderOut's customer support after the initial setup process, making it challenging to address problems or get help with the platform.
Billing Problems: Some users have reported being charged multiple times for services without receiving refunds, leading to financial losses and frustration.

Researcher's Summary:

User reviews from the past year paint a concerning picture of OrderOut's online ordering system. While OrderOut promises a streamlined experience, users report experiencing significant issues with its reliability. For example, a recurring problem is the system's failure to consistently print orders, only doing so half the time. This directly impacts a restaurant's ability to fulfill orders promptly and efficiently.

Users have also reported severe issues with OrderOut's customer service, describing it as unresponsive and unhelpful beyond the initial setup. Some users have even reported being charged multiple times without receiving refunds, raising concerns about the company's billing practices. These issues highlight significant weaknesses in OrderOut's service, particularly compared to competitors who often excel in these areas. The lack of reliable support and the potential for billing issues present substantial risks for businesses relying on a smooth online ordering process.

Given the overwhelmingly negative feedback and serious concerns raised by users, OrderOut appears most suitable for businesses willing to gamble. The prospect of a streamlined online ordering system might seem appealing, but the frequent occurrence of critical issues, coupled with unreliable customer service, makes OrderOut a risky choice.

Key Features

Notable OrderOut features include:

Integration with POS Systems: Seamlessly integrates with popular point-of-sale systems like Square, Clover, and Toast, ensuring that orders are automatically synced and reducing manual entry errors.
Multi-Platform Support: Compatible with various online ordering platforms such as UberEats, DoorDash, and Grubhub, allowing businesses to manage all orders from a single interface.
Real-Time Order Tracking: Provides real-time updates on order status, enabling both customers and restaurant staff to track the progress of each order from preparation to delivery.
Customizable Menu Management: Offers tools to easily update and manage menu items, including pricing, descriptions, and availability, directly from the dashboard.
Automated Reporting: Generates detailed reports on sales, order volume, and customer preferences, helping businesses make data-driven decisions.
Customer Database: Maintains a comprehensive database of customer information, including order history and contact details, to facilitate personalized marketing efforts.
Order Consolidation: Consolidates orders from multiple platforms into a single stream, simplifying the order management process and reducing the risk of missed orders.
Custom Branding: Allows businesses to customize the online ordering interface with their own branding, including logos, colors, and themes, to provide a consistent customer experience.
Secure Payment Processing: Ensures secure and compliant payment processing through integration with trusted payment gateways, protecting customer data and reducing fraud risk.
24/7 Customer Support: Offers round-the-clock customer support to address any issues or questions, ensuring that businesses can operate smoothly without interruptions.
Promotional Tools: Includes features for creating and managing promotions, discounts, and special offers to attract and retain customers.
Inventory Management: Tracks inventory levels in real-time, alerting staff when items are running low and helping to prevent stockouts.
Mobile-Friendly Interface: Designed to be fully responsive, ensuring that both customers and staff can access the platform easily from any device, including smartphones and tablets.
Third-Party Delivery Integration: Integrates with third-party delivery services, allowing businesses to offer delivery options without managing their own fleet.
Advanced Analytics: Provides in-depth analytics on customer behavior, order trends, and operational efficiency, enabling businesses to optimize their performance.