MICROS Reviews & Pricing

by Oracle America | Founded 1997, Beltsville, MD

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Overview Pricing Benefits Reviews Features

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What is MICROS?

Industry Specialties: Hospitality

MICROS is a robust POS software catering to the complexities of hospitality and retail businesses. Its feature set tackles inventory management, order processing, table service, employee scheduling, and even self-service kiosks. While its comprehensive nature suits large chains and complex operations, its modularity allows scaling down for smaller establishments. MICROS boasts of industry-specific features like table splitting, menu customization, and loyalty programs, enhancing guest experience and driving repeat business. Users praise its reliability and security, crucial for high-volume transactions. However, its learning curve can be steeper than simpler alternatives, and its pricing reflects its feature richness, often requiring per-user or per-terminal subscriptions.

Pros:

Reliable & Secure
Industry-Specific Features
Scalable & Modular
Strong Reporting
Improves Guest Experience

Cons:

Steep Learning Curve
Higher Pricing Point
Complex Interface
Limited Customization
Frequent Updates

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 94 reviews:

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Product Screenshots and Videos

MICROS Pricing

Based on our most recent analysis, MICROS pricing starts at $55 (Per Terminal, Monthly).

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Starting From: $55
Pricing Model: Per Terminal, Monthly
Free Trial: Yes, Request for Free

Training Resources

MICROS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MICROS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MICROS Benefits and Insights

Why use MICROS?

Key differentiators & advantages of MICROS

Streamlined Operations: MICROS centralizes key tasks like order processing, inventory management, and employee scheduling, eliminating manual processes and saving time. Imagine a single platform managing everything from table reservations to kitchen orders, freeing up staff for better customer service.
Enhanced Guest Experience: From split bills to customized menus and loyalty programs, MICROS empowers you to cater to individual preferences. Picture tableside ordering with tablets, dietary restrictions flagged automatically, and reward points accumulating with every purchase, fostering a more personalized and enjoyable dining experience.
Data-Driven Insights: MICROS provides comprehensive reporting on sales, inventory, labor costs, and customer behavior. Imagine detailed dashboards revealing peak hours, popular menu items, and staff performance, enabling you to make informed decisions about staffing, pricing, and marketing strategies.
Scalability and Flexibility: Whether you're a small cafe or a multi-location restaurant chain, MICROS adapts to your needs. Picture a system that grows with your business, supporting expansion with additional terminals, features, and even integrations with online ordering platforms or delivery services.
Improved Efficiency and Accuracy: MICROS minimizes errors with features like barcode scanning and automated order routing. Imagine fewer order mix-ups, faster service times, and reduced food waste, leading to increased profitability and happier customers.
Enhanced Security and Compliance: MICROS prioritizes data security with features like encryption and access controls. Imagine peace of mind knowing your customer information and financial transactions are protected, ensuring compliance with industry regulations.
Integration with Third-Party Systems: MICROS seamlessly connects with popular payment gateways, loyalty programs, and accounting software. Imagine a single system streamlining your entire operation, from taking orders to managing finances, boosting efficiency and reducing manual work.

Industry Expertise

MICROS boasts deep expertise in hospitality and retail, weaving industry-specific features into its core functionalities. Think table splitting and menu customization for restaurants, loyalty programs for retail, and even self-service kiosk integration for both. This targeted focus goes beyond basic transactions, allowing businesses to cater to guest preferences, boost repeat business, and optimize operations within their specific domain.

MICROS Reviews

Average customer reviews & user sentiment summary for MICROS:

94 reviews

61%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of MICROS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Order Flow: Users praise MICROS' intuitive interface for fast order entry, table management, and split bill options. One server noted, "Orders fly through during peak hours, saving us valuable time and keeping customers happy."
Detailed Reporting & Analytics: Real-time sales data, inventory reports, and employee performance dashboards are lauded for providing actionable insights. A hotel manager shared, "MICROS helped us identify overstocked items and optimize staffing based on guest traffic patterns."
Customization & Integrations: MICROS' adaptability to unique needs is appreciated. A coffee shop owner said, "We easily customized menus for different locations and integrated with our loyalty program, boosting customer engagement."
Reliable & Secure: Users emphasize MICROS' stability and security features. A restaurant manager commented, "We've never experienced downtime during service, and the PCI compliance gives us peace of mind."

Cons

Complexity & Learning Curve: Some users find the initial setup and interface overwhelming, requiring significant training for staff. One reviewer commented, "The learning curve was steep for our team, especially for tasks beyond basic order entry."
Cost & Licensing: MICROS can be expensive compared to simpler POS systems, with complex licensing structures. A small business owner stated, "The upfront costs and ongoing licensing fees were a major hurdle for our limited budget."
Customization Limitations: While customizable, some users report difficulty achieving desired workflows or integrations. A retail store manager shared, "We struggled to integrate with our inventory management system, requiring additional workarounds."
Hardware Dependence: MICROS may require specific hardware setups, potentially increasing costs and maintenance needs. A bar owner noted, "We had to invest in proprietary tablets that weren't compatible with other POS systems."

Researcher's Summary:

User reviews of MICROS in the past year paint a contrasting picture. While its strengths like streamlined order flow, detailed reporting, and customization garner praise, its learning curve, cost, and limitations can be significant drawbacks. On the positive side, users rave about MICROS' efficiency. Orders fly through during rush hours, thanks to the intuitive interface and table management features. One server even mentioned saving valuable time and keeping customers happy. The reporting and analytics are another highlight, providing businesses with real-time sales data, inventory insights, and even employee performance dashboards. This helps optimize operations and identify areas for improvement, like a hotel manager discovering overstocked items and adjusting staffing based on guest patterns. Additionally, MICROS' adaptability is appreciated, allowing businesses to customize menus, integrate loyalty programs, and tailor workflows to their specific needs. A coffee shop owner mentioned easily customizing menus for different locations and boosting customer engagement through loyalty program integration. However, MICROS also faces criticism. The initial setup and interface can be overwhelming, requiring significant training for staff. Some users compared it to a "steep learning curve," especially for tasks beyond basic order entry. Furthermore, the cost can be a major hurdle, particularly for smaller businesses. The upfront costs and ongoing licensing fees are often cited as drawbacks, making MICROS less competitive against simpler POS systems. Additionally, while customizable, some users report difficulty achieving desired workflows or integrations. This lack of flexibility can be frustrating, as one retail store manager mentioned struggling to integrate with their existing inventory management system. Finally, MICROS' dependence on specific hardware setups can add to the overall cost and maintenance needs. In conclusion, user reviews of MICROS reveal a powerful POS system with undeniable strengths but also significant limitations. Businesses should carefully weigh the pros and cons, considering their specific needs, budget, and technical expertise before deciding if MICROS is the right fit for them.

Key Features

Notable MICROS features include:

Point-of-Sale (POS) Terminal: The heart of MICROS, handling transactions, order entry, payment processing, and customer management. It runs on PC-based hardware, touchscreen tablets, or handheld devices.
Inventory Management: Track stock levels, automate purchase orders, generate alerts for low stock, and create inventory reports for analysis.
Menu Management: Create and customize menus with ease, including pricing, descriptions, modifiers, and images. Set up different menus for different day parts, seasons, or events.
Kitchen Display System (KDS): Send orders directly to kitchen displays for efficient preparation. Track order status, prioritize tasks, and streamline workflow.
Table Management: Manage floor plans, assign servers, track table status, and handle split bills and table transfers seamlessly.
Employee Scheduling: Create and manage employee schedules, track attendance, and calculate labor costs.
Reporting and Analytics: Access comprehensive reports on sales, labor, inventory, customer behavior, and more. Gain insights to make informed business decisions.
Payment Processing: Integrate with various payment gateways to accept credit cards, debit cards, mobile payments, and more.
Loyalty Programs: Create and manage loyalty programs to reward repeat customers and encourage customer engagement.
Self-Service Kiosks: Empower customers to place orders and pay independently, reducing wait times and enhancing convenience.
Online Ordering: Accept orders through your website or mobile app, expanding your reach and offering convenience to customers.
Cloud-Based or On-Premise Deployment: Choose the deployment option that best suits your needs, depending on your IT infrastructure and preferences.

Approach to Common Challenges

Managing Inventory and Stockouts: MICROS offers real-time inventory tracking, automated purchase orders, low-stock alerts, and detailed inventory reports to prevent stockouts and minimize waste.
Slow Order Processing and Long Wait Times: Streamlined order entry, kitchen display systems, mobile POS devices, and self-service kiosks accelerate order processing and reduce wait times, enhancing customer satisfaction.
Inaccurate Orders and Customer Complaints: Features like menu customization, order modifiers, allergy alerts, and split bill management reduce errors and misunderstandings, leading to fewer complaints and happier customers.
Labor Costs and Inefficient Scheduling: Employee scheduling tools, labor cost reports, and integration with time and attendance systems optimize labor allocation and reduce unnecessary expenses.
Lack of Data and Insights for Decision-Making: Comprehensive reporting and analytics provide insights into sales trends, customer behavior, inventory turnover, and labor efficiency, empowering data-driven decisions for growth and profitability.
Security Vulnerabilities and Data Breaches: MICROS prioritizes security with features like encryption, access controls, and regular software updates to protect sensitive customer and financial data, ensuring compliance with industry standards.

Cost Of Ownership

Frequently asked questions regarding MICROS pricing include:

Q: How much does the MICROS software itself cost?
A: MICROS offers various plans and modules, making the answer complex. For smaller businesses, the "Micros Simphony Essential" starts at $55 per month per terminal. Enterprise-level solutions with advanced features can reach several thousand dollars per month or even involve significant upfront investments. It's crucial to analyze your specific needs and contact their sales team for a tailored quote.
Q: Are there any additional costs besides the software license?
A: Yes, several additional costs need to be considered. These can include hardware (terminals, tablets, printers), installation and training fees, ongoing support and maintenance charges, payment processing fees, and potential customization costs. The total cost of ownership can be significantly higher than the initial software license fee, highlighting the importance of a comprehensive budget projection.
Q: Is there a way to reduce the upfront investment in MICROS?
A: Yes, MICROS offers flexible payment options such as lease-to-own agreements or subscription models. This can spread the cost over time and make it more manageable for smaller businesses. Additionally, exploring cloud-based options compared to on-premise installations can potentially reduce upfront hardware and IT infrastructure expenses.

Limitations

At the time of this review, these are the limitations according to user feedback:

High software and hardware costs.
Slow customer support.
Complicated UI.

Suite Support

Email and Live Chat: Email not mentioned. Drop a message in the live chat box.

Phone: (800) 937-2211.

Training: Training videos and online documentation are available.

Tickets: Not mentioned.

FAQ

Frequently asked questions regarding MICROS include:

Q: How can I customize MICROS to fit my specific business needs?
A: MICROS offers a variety of configuration options and third-party integrations to tailor the software to your unique workflows, menus, and loyalty programs. For example, restaurants can configure table layouts and quick service options, while hotels can integrate with booking systems and manage room service orders.
Q: How does MICROS handle inventory management and reporting?
A: MICROS tracks ingredient levels and generates reports on usage, waste, and supplier performance. This data helps optimize purchasing, prevent stockouts, and identify areas for cost savings. For instance, bars can monitor liquor consumption and adjust ordering based on peak times and popular drinks.
Q: What training resources are available for my staff to learn MICROS effectively?
A: MICROS provides online tutorials, user guides, and in-person training programs to ensure staff proficiency. These resources cover core functionalities like order entry, payment processing, and reporting, helping employees adapt to the software quickly and minimize errors.
Q: How does MICROS integrate with other business systems like accounting or CRM?
A: MICROS offers various API integrations and pre-built connectors to seamlessly exchange data with other platforms. This allows for streamlined financial reporting, automated loyalty program updates, and targeted marketing campaigns based on customer purchase data.
Q: How does MICROS ensure data security and PCI compliance?
A: MICROS prioritizes data security with features like encryption, access controls, and regular security audits. The software also adheres to PCI compliance standards to protect customer payment information. This ensures secure transactions and builds trust with your customers.