Hike POS Reviews & Pricing

by Hike | Founded 2014, Melbourne, Australia

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Hike POS?

Industry Specialties: Hospitality, Retail, Service

Hike POS is a cloud-based point-of-sale software designed for adventure and leisure businesses like ski shops, bike rentals, and escape rooms. It streamlines operations with inventory management, online bookings, and rental tracking. Its mobile-first interface makes it easy to manage sales and customer interactions on the go. Hike POS boasts features like membership programs, loyalty rewards, and automated marketing tools, fostering customer engagement and repeat business. Users praise its intuitive interface, robust reporting, and seamless integrations with popular payment gateways and accounting platforms. Compared to other POS systems, Hike POS stands out for its industry-specific features, flexible pricing plans based on user count, and exceptional customer support. While it may lack some advanced functionalities of enterprise-level solutions, Hike POS shines for its affordability and ease of use, making it a strong contender for small and medium-sized businesses in the adventure and leisure industry.

Pros

Easy to use
Mobile-first interface
Industry-specific features
Robust reporting
Great customer support

Cons

Limited advanced features
Occasional glitches
Pricier than some options
Click-intensive tasks
Mobile app can be clunky

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 41 reviews:

Add your rating:

Product Screenshots and Videos

Hike POS Pricing

Based on our most recent analysis, Hike POS pricing starts at $19 (Monthly, Freemium).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $19
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Hike POS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hike POS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hike POS Benefits and Insights

Why use Hike POS?

Key differentiators & advantages of Hike POS

Boost Efficiency, Save Time: Shorten checkout lines, automate repetitive tasks, and manage inventory seamlessly, freeing up your time to focus on what matters most - your customers and growing your business.
Data-Driven Decisions: Gain valuable insights from comprehensive sales reports and real-time inventory tracking. Make informed decisions about purchasing, promotions, and staffing based on accurate data.
Happy Customers, Repeat Business: Offer a smooth and personalized shopping experience with omnichannel capabilities, flexible payment options, and loyalty programs. Keep customers coming back for more.
Scalability for the Future: Easily adapt Hike POS to your evolving needs, whether you're a small startup or an expanding enterprise. Add new stores, manage multiple locations, and integrate with other business tools effortlessly.
Peace of Mind with Security: Enjoy secure cloud-based storage with industry-standard encryption and data protection. Rest assured knowing your business information is safe and accessible from anywhere.
Effortless Setup and Use: Get started quickly with a user-friendly interface and intuitive design. Hike POS is easy to learn and navigate, even for non-technical users. No need for expensive IT support.
Affordable and Transparent Pricing: Choose a plan that fits your budget and needs. Hike POS offers transparent pricing with no hidden fees, so you know exactly what you're paying for.
Always Connected, Always Supported: Access your POS system and get help anytime, anywhere with 24/7 customer support. Hike's dedicated team is always available to answer your questions and assist you.
Join a Thriving Community: Benefit from a network of successful Hike POS users who share best practices, tips, and insights. Learn from others and contribute to the community's growth.

Industry Expertise

While Hike POS boasts expertise across various industries, it tailors its solutions to meet the unique needs of specific sectors. For instance, its robust inventory management caters to retailers with complex stock, while its omnichannel features empower restaurants to provide seamless online ordering and in-store pickup. Additionally, Hike POS understands the intricacies of the service industry, offering appointment scheduling, employee management, and loyalty programs well-suited for salons, spas, and other service providers.

Hike POS Reviews

Average customer reviews & user sentiment summary for Hike POS:

41 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Hike POS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Checkout & Efficiency: Users praise Hike POS for speeding up transactions with features like self-checkout kiosks, mobile checkout, and express lanes, reducing wait times and queues. One bakery owner shared how Hike POS cut their average checkout time in half.
Inventory Management Made Easy: Real-time stock tracking, automated purchase orders, and low-stock alerts are lauded for keeping inventory levels optimal and preventing stockouts. A clothing boutique owner appreciates how Hike POS helps them avoid losing sales due to overselling.
Actionable Data & Insights: Users value the comprehensive sales reports, customer behavior analytics, and customizable dashboards that provide data-driven insights. A restaurant owner credits Hike POS with helping them identify peak sales hours and optimize staffing.
Seamless Omnichannel Experience: Users love the omnichannel capabilities that integrate online stores, mobile apps, and physical locations. A bookstore owner highlights how Hike POS simplifies online orders and in-store pickup, creating a smooth experience for customers.
Exceptional Customer Support: Users rave about the 24/7 customer support via phone, email, and live chat. A cafe owner appreciates the prompt and helpful assistance they receive whenever they need it.

Cons

Unreliable iPad App: Users reported frequent crashes, freezes, and connection issues with the iPad app, requiring daily reinstallation for basic functionality. Data inaccuracies and random currency changes were also mentioned.
Limited Reporting: Hike was criticized for its lack of in-depth reports, making it difficult to generate custom reports and gain insights into sales and inventory. Data syncing issues with customer details and sales were also reported.
Click-intensive Interface: Users found the interface repetitive and click-intensive, requiring multiple actions for tasks like purchase orders. Limited "apply to all" functionality and occasional browser compatibility issues (mainly with Chrome recommended) were additional pain points.
Customer Support Concerns: The lack of phone support and reliance solely on live chat was a concern for some users. Repetitive troubleshooting suggestions and unresolved issues despite contacting support were also reported.
Other Potential Drawbacks: While generally praised for ease of use, Hike might not be ideal for businesses with complex product variations. Occasional lag and performance issues, as well as a less intuitive interface for some users, were also mentioned as potential drawbacks.

Researcher's Summary:

Hike POS garners mixed reviews from users, often contrasting its user-friendly interface and 24/7 chat support with limitations in reporting, reliability, and certain functionalities. While praised for its ease of use compared to competitors like Square and Shopify POS (especially for non-tech-savvy users), Hike struggles with stability issues on its iPad app, leading to crashes, data inaccuracies, and even daily reinstallation needs. This unreliability can be a dealbreaker for businesses requiring consistent performance.

Reporting capabilities are another point of contention. Users find Hike's reports basic and lack customization options compared to Square's robust analytics or Vend's detailed inventory insights. This makes it difficult to gain in-depth business intelligence, a crucial aspect for informed decision-making. While Hike boasts 24/7 chat support, some users report repetitive troubleshooting suggestions and unresolved issues, raising concerns about the effectiveness of their support structure.

However, Hike shines in its user-friendly interface and affordable pricing. Users appreciate its intuitive layout and straightforward functionalities, making it a good option for small businesses with basic POS needs. Additionally, its 24/7 chat support, though lacking phone options, caters to those seeking readily available assistance. Ultimately, Hike's value proposition hinges on prioritizing ease of use and affordability over advanced features and robust reporting. Businesses requiring in-depth data analysis or seamless app stability might need to consider alternatives like Square or Vend.

Key Features

Inventory Management: Categorize products, add descriptions, update status, use barcodes, count merchandise, set reminders, transfer stocks and more. Create purchase orders and record supplier information for automated assignment of orders. Customize tax rates, apply price margins and schedule inventory counts on an easy-to-use system.
Reporting: Leverage powerful analytics and real-time reporting capabilities to evaluate business performance. Keep track of payments, gift cards, transactions, account sales and returns. Analyze employee activity, customer profiles, product performance and create custom reports to understand the business better.
Faster Checkouts: Record payments, park orders, apply discounts, process returns, add taxes, set credit limits and more for a seamless customer service experience.
Integrations: Integrate with eCommerce platforms like Shopify, QuickBooks, BigCommerce and WooCommerce to streamline all business operations with smooth data syncs and a consolidated dashboard.
Store Management: Generate daily totals reports, set individual staff pins, view order history, process returns and perform calculations on a cloud-based platform.
Customer Marketing: Create individual customer profiles to organize crucial information in one place. Analyze directories to offer gift cards, build loyalty programs, send personalized emails, identify current trends and boost customer retention.

Approach to Common Challenges

Inefficient Checkout Lines: Hike POS offers self-checkout kiosks, mobile checkout, and express lanes to expedite transactions and reduce wait times.
Inventory Management Struggles: Real-time stock tracking, automated purchase orders, and low-stock alerts ensure optimal inventory levels and minimize stockouts.
Limited Data Insights: Comprehensive sales reports, customer behavior analytics, and customizable dashboards provide actionable insights for data-driven decisions.
Fragmented Omnichannel Experience: Hike POS integrates online stores, mobile apps, and physical locations for a seamless customer journey across all channels.
Security Concerns: Cloud-based storage with robust encryption and access controls safeguard sensitive business data.
Lack of Scalability: Hike POS's flexible architecture accommodates business growth with ease, adding new stores, users, and integrations as needed.
High IT Costs: User-friendly interface and intuitive design minimize training needs and IT support dependence, saving on costs.
Limited Customer Engagement: Loyalty programs, targeted promotions, and personalized offers foster customer relationships and drive repeat business.
Inadequate Customer Support: 24/7 customer support via phone, email, and live chat ensures prompt assistance and quick resolution of issues.

Cost Of Ownership

Frequently asked questions regarding Hike POS pricing include:

Q: How much does Hike POS cost per month?
A: Hike POS offers transparent, tiered pricing based on your business needs. Plans start at $59 per month for a single outlet with one register, with additional registers costing $39 each. Higher tiers offer more advanced features and user seats for larger businesses.
Q: Are there any hidden fees or contracts?
A: No, Hike POS prides itself on clear pricing with no hidden fees or long-term contracts. You can choose a monthly plan that suits your budget and cancel anytime with no penalties.
Q: What additional hardware or software do I need, and what are the costs?
A: While Hike POS works on various devices you might already own (iPads, PCs, Macs), some businesses might require additional hardware like barcode scanners or receipt printers. Costs vary depending on your specific needs, but Hike offers bundled packages with recommended hardware at competitive prices.

Limitations

At the time of this review, these are the limitations according to user feedback:

Occasional software glitches.
Doesn’t offer a free plan.
Limited customized reporting.
Built-in payment processor unavailable.

Suite Support

Email and Live Chat: Fill out a form to send an email. Use the live chat widget 24/7.

Phone: (512) 402-5159.

Training: Visit the knowledge base to access product-related articles and guides. Get video tutorials for staff training.

Tickets: Submit a ticket in the support portal.

FAQ

Frequently asked questions regarding Hike POS include:

Q: Is Hike POS easy to use, even for non-technical users?
A: Yes, Hike POS is known for its user-friendly interface and intuitive design. It requires minimal training, and its visual cues and clear navigation make it easy for anyone to pick up and use quickly, regardless of their technical background.
Q: Does Hike POS integrate with other business software I use?
A: Yes, Hike POS boasts a wide range of integrations with popular accounting, inventory management, marketing, and loyalty program software. This ensures seamless data flow and eliminates the need for manual data entry across different systems.
Q: Can Hike POS handle complex inventory management for my business?
A: Absolutely. Hike POS offers robust inventory features like real-time stock tracking, automated purchase orders, low-stock alerts, and variant management. It caters to businesses of all sizes, from simple product catalogs to complex multi-location inventory setups.
Q: How does Hike POS help me provide a better customer experience?
A: Hike POS empowers you to personalize the customer journey with features like omnichannel support, targeted promotions, and loyalty programs. You can offer self-checkout options, online ordering, and in-store pickup for added convenience.
Q: Does Hike POS offer 24/7 customer support?
A: Yes, Hike POS is committed to providing excellent customer service. They offer 24/7 support via phone, email, and live chat, ensuring you can get help whenever you need it. Their knowledgeable support team can answer your questions and troubleshoot any issues promptly.
Q: How secure is my data with Hike POS?
A: Hike POS takes data security seriously. They leverage cloud-based storage with industry-standard encryption and access controls to safeguard your sensitive business information. They also comply with various data security regulations, giving you peace of mind.
Q: Can Hike POS scale with my business as it grows?
A: Hike POS is designed to be scalable and adaptable. You can easily add new stores, users, and registers as your business expands. They offer flexible plans and a modular architecture to accommodate your evolving needs.