Windchill Reviews & Pricing

by PTC | Founded 1985, Boston, MA

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Overview Pricing Benefits Reviews Features

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What is Windchill?

Industry Specialties: Serves all industries

Windchill is a product lifecycle management and supply chain system that utilizes the latest developments in technology to optimize operations. Automation and AR capabilities are some of the modern technologies that can be included in the system. The program increases the visibility of product concepts as they move throughout the lifecycle by collecting real-time CAD data.

Its automation capabilities also allow for changes made downstream to be reflected in other areas, such as in technical documents and promotional materials. These changes can also be reflected in graphical representations of a product to ensure accuracy. Windchill works to reduce duplicate work and communication errors as a product moves throughout the lifecycle.

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User Sentiment

Based on 112 reviews:

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Windchill Pricing

Based on our most recent analysis, Windchill pricing starts at $1,000 (Per User, Monthly).

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Starting From: $1,000
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Windchill is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Windchill:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Windchill Benefits and Insights

Why use Windchill?

Key differentiators & advantages of Windchill

Increased Visibility: Look at products as they move from one aspect of the lifecycle to another. Components of this include the ability to look at quality aspects and feature changes.
Boost in Productivity: Boosts productivity among workers. Centralization and a single view of data can reduce the amount of time that employees spend looking for information.
Use the Latest Tech: Can integrate with Vuforia, an AR tool. This allows users to look at their designs in a real-world setting and to use that information to inform aspects of a product. As technology advances and more features become available, it can be helpful to stay up-to-date on the latest and greatest tools.
Reduced Costs: Cost is an essential factor to consider when looking at different software solutions. Reduces costs through the efficient creation of product variants, which is typically time-consuming and costly.
Automation: Leverages automation to help update content and users as features and definitions are altered. This ensures consistency and reliability of information.

Industry Expertise

Windchill is suited for companies in a variety of industries. This is due to its connectivity with other PTC software offerings and its focus on product lifecycle management in general as opposed to in an industry-specific manner. However, companies in the engineering, retail, or manufacturing industries might especially benefit from the software because Windchill contains some detailed functions related to those sectors.

Windchill Reviews

Average customer reviews & user sentiment summary for Windchill:

112 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Windchill reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Integrations: All reviewers who mentioned integrations said that the system has robust integration options with a helpful set of integrated tools.
Functionality: Approximately 90% of users who talked about the system’s overall functionality noted that its suite of features and automation tools were stable and capable of handling critical daily processes.
Searching Tools: About 66% of reviewers who referred to search features noted that they were intuitive and helped find specific documents quickly.

Cons

Ease of Use: Nearly 60% of reviewers who mentioned the system’s usability noted that the system required a steep learning curve with training requirements to master.
Support: Complicated issues took long periods of time to solve, with the overall support process being hit or miss, according to all reviewers who mentioned support.
Customization: All users that talked about customization said that customizing the system wasn’t easy and there wasn’t much room for customization in the first place.

Researcher's Summary:

Windchill’s PLM and supply chain management features are robust and help optimize and streamline daily operations. Powerful integrations with popular applications like CAD boost efficiency and add value to the product as a whole. Its automation features help users overcome manual tasks and streamline their tasks. While its features are impressive, it required significant time and training investments to familiarize users with the system. Customization options are available, but customizations were hard to implement without help. Support was often described as slow, especially when more complex problems occurred. Some reviewers also mentioned that the monthly maintenance costs were on the high side.

Key Features

Product Design and Visualization With AR: Offers integration with Vuforia, an augmented reality (AR) platform. Design 2D and 3D objects not only on a screen, but also in a real-world setting. Collaborate with others across the world on these designs.
Change Management: The change management can make alterations during the product life cycle in a centralized location so that other users can access the most up-to-date information. This tool also provides visibility of how change impacts an organization throughout the product life cycle.
Product Quality Monitoring: Integrates quality measures into product development. This allows employees to see what type of quality issues occur and to work to solve them for future and ongoing iterations of a product.
BOM Management: Digital Bill of Materials (BOM) is provided through this system. A parts-centric approach to BOM is available with a single source of truth for all organizational product data. This program is closed-loop throughout the entire lifecycle from conceptualization to product release.
Product Variation: Developing a product variation can be time-consuming and expensive. This system works to assist in the complete production process of product variants to ensure customer satisfaction and cost-effectiveness.
Unified Data: Windchill centralizes data from multiple aspects of a business into a single view to make access easier and less time-consuming. Real-time CAD and product data are some of the sources included in this feature.
Automatic Content Updates: When changes are made to a product during the development phase, Windchill allows for the automatic update of content in accordance with these changes. This tool can also manage content that is gathered from multiple sources.

Suite Support

Windchill offers three different support options - SILVER, GOLD and GOLDplus. These support options vary in scope and intensiveness. All of the tools provide continuous software improvements, access to a collaboration hub and involvement in the PTC Support Community and the ThingWorx Developer Community.

Email: Online support is offered through the e-support tool with all available packages. This tool is available 24/7.

Phone: GOLD and GOLDplus support package owners can receive assistance from the support desk by web or telephone 24 hours a day. The GOLD package receives support five days a week, whereas GOLDplus members receive support seven days a week.

Training: Includes free tutorials through LearningExchange, eLearning Libraries, virtual and on-site training with an instructor and PTC University.

Tickets: Cases can be opened either online or via telephone. The online Case Logger tool from the e-support Portal is available 24/7 for virtual case submission. Phone availability varies by region, but tickets can be entered for customers in North and South America between the hours of 8 a.m. and 8 p.m. EST. Weekend support is only available for Goldplus customers for severity zero or severity one cases.