UserVoice Reviews & Pricing

by UserVoice | Founded 2008, Raleigh, NC

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Overview Benefits Reviews Features

Categories:

What is UserVoice?

Industry Specialties: Serves all industries

UserVoice is a central product review that collects, analyzes and follows up with company and client feedback. It even allows stakeholders and partners to provide constructive criticism. Record client feedback quickly.

Collecting, contextualizing and communicating are its top modules. It offers real-time product status notifications. It also displays trending requests and client filtering.

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Product Screenshots and Videos

UserVoice Benefits and Insights

Why use UserVoice?

Key differentiators & advantages of UserVoice

Centralizes Communication: Access a centralized environment intended to share, vote and converse about product features and improvements instead of sending, receiving and losing emails or logging into separate communication spaces.
Company-Wide Visibility: Enable company personnel to examine all product feedback from clients for better insights.
Details Company Information: Leverage Salesforce to gain in-depth product details such as bottlenecks and how they impact revenue to determine and resolve issues.
Creates Project Blueprints: Draft and share project roadmaps to keep everyone involved on the same page, reducing confusion.
Real-Time Updates: Alert others when tasks are in progress, beta or launched to keep everyone on the same page.

Industry Expertise

UserVoice serves all industries.

Key Features

Collect
- Integrate with Slack: Gather and assess feedback via Slack and add it to feedback databanks.
- Mobility: Share reviews in mobile or web applications smoothly.
- Internal Sharing: Permit sales, success and support departments to share feedback along the pipeline without interrupting production.
Contextualize
- Client Demand: Examine client demands and prioritize improvements.
- BI Integrations: Leverage BI tools to provide context to reviews. Merge with Fivetran, Salesforce and more.
Communicate
- Status Updates: Maintain customer-facing sectors and keep them in the loop about resolutions.
- Other Integrations: Combine this system with Jira, Azure DevOps and other platforms.
- One-on-One and One-to-Many Conversations: Talk with idea supporters to catch issues, sign off on answers and employ beta users.
Limitations
At the time of this review, these are the limitations according to user feedback:
- No bulk messaging capabilities.
- Roadmapping isn't robust enough.
Suite Support
Email: Not specified.
Phone: No information provided.
Training: Not available.
Tickets: Not specified.