Wagepoint Reviews & Pricing

by Wagepoint | Founded 2012, Halifax, Canada

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What is Wagepoint?

Industry Specialties: Serves all industries.

Wagepoint is a comprehensive payroll software designed to streamline the payroll process for small to medium-sized businesses. This software is particularly well-suited for business owners who seek an efficient, user-friendly solution for managing payroll tasks, including the calculation of wages, tax withholdings, and the distribution of employee pay. One of the key benefits of Wagepoint is its ability to automate many of the tedious aspects of payroll, which can save businesses considerable time and reduce the risk of errors. Among its popular features are direct deposit payments, tax filing assistance, and detailed payroll reports, which collectively enhance the payroll management experience. When compared to similar products, users often highlight Wagepoint's simplicity, reliability, and excellent customer support. Pricing for Wagepoint is typically structured on a per payroll basis, with costs varying depending on the number of employees and the frequency of payroll runs, making it a flexible option for businesses with varying payroll needs.

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User Sentiment

Based on 433 reviews:

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Wagepoint Pricing

Based on our most recent analysis, Wagepoint pricing starts at $24 (Monthly).

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Starting From: $24
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Wagepoint is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Wagepoint:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Wagepoint Benefits and Insights

Why use Wagepoint?

Key differentiators & advantages of Wagepoint

Improves Communication: It takes fewer conversations to access important tax info. Users can download W2s, 1099s, pay stubs and other forms.
Saves Time: Accounting, administrative and executive staff can get information from one source rather than tracking down data from individual spreadsheets.
Provides Peace of Mind: It can automatically calculate and send taxes to keep up with local and federal regulations.
Fewer Late Fees: The fully automated processes can cut down on fines, reconciliations and other penalties.
Less Administrative Work: It lets executive, administrative or accounting staff skip menial data entry. This allows for more time to analyze overall company trends.

Industry Expertise

Wagepoint is a Canadian startup that operates worldwide. One report, Astonishing Growth of Online Payroll Service Market 2020, listed it as a major industry player. In the mid-2010s, the company gained notoriety because of its work with Bitcoin technology. Paying in Bitcoin is no longer available on the platform because of the shutdown of third-party vendor Buttercoin.

It was a Stevie Award for Sales & Customer Service winner in 2015 and 2016. The following year, the business raised $2 million in funding from the tech investment firm TIMIA Capital. Wagepoint’s CEO, Shrad Rao, shares expert opinions in publications such as The Huffington Post, Mashable, The Globe and Mail and more.

Wagepoint Reviews

Average customer reviews & user sentiment summary for Wagepoint:

433 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Wagepoint reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users praise Wagepoint for its intuitive design and ease of use, making payroll processing straightforward even for those without prior experience.
Excellent Customer Support: Users consistently highlight the exceptional customer support provided by Wagepoint, with knowledgeable and responsive representatives readily available to assist with any questions or issues.
Accurate and Reliable: Wagepoint is known for its accuracy in calculating payroll and taxes, providing peace of mind to businesses that their employees are being paid correctly.
Time-Saving: Wagepoint automates many payroll tasks, such as tax calculations and filings, freeing up valuable time for business owners and HR professionals.
Comprehensive Features: Wagepoint offers a wide range of features, including direct deposit, employee self-service, and reporting capabilities, catering to the diverse needs of businesses.

Cons

Customer Support Challenges: Users have reported difficulties reaching customer support and receiving timely assistance for urgent payroll issues.
Software Glitches: Some users have experienced technical issues and software glitches that have disrupted their payroll processing.
Limited Features: Wagepoint may lack certain advanced payroll features that larger businesses or those with complex payroll needs require.

Researcher's Summary:

Get ready to "wage" goodbye to payroll headaches: Wagepoint has been making waves in the payroll software scene, and user reviews from the past year paint a pretty clear picture of what it's all about. Wagepoint seems to hit the sweet spot for businesses of all sizes, but it particularly shines for those who value simplicity and friendly support. Users rave about how easy it is to set up and navigate, even for folks who aren't exactly tech-savvy. Features like employee profile management, time tracking, payroll reports, and direct deposit are all there, making it a one-stop shop for your payroll needs. Plus, their customer support team gets a gold star for being super responsive and helpful.

However, no software is perfect, and Wagepoint does have a couple of drawbacks. Some users find the price tag a bit steep compared to other options out there. Additionally, while it does integrate with some accounting software, it might not play nicely with all the tools you're currently using. So, if you've got a complex tech stack, you'll want to double-check compatibility before diving in.

What really sets Wagepoint apart is its focus on user-friendliness and top-notch support. It's like having a friendly payroll expert on call whenever you need them. This makes it a great fit for small businesses and startups that might not have a dedicated HR team. If you're looking for a payroll solution that's easy to use, reliable, and comes with a friendly face, Wagepoint is definitely worth checking out. Just remember, the software landscape is constantly evolving, so it's always a good idea to compare the latest offerings before making a decision.

Key Features

Payroll Capabilities: It can pay multiple groups simultaneously, including salaried, hourly or contracted workers. Users can add multiple pay groups for multiple schedules. It also calculates the gross-to-net amount when given the gross pay.
Mobile App: Employers and employees can conduct transactions, answer messages and more through the mobile app.
Auto-Approve: Pre-established payments are auto-approved. This can calculate taxes, workers’ compensation and more.
Security: It’s hosted through the Amazon Web Services cloud and supports international expansion. The connection is secure with a 256-bit SSL encryption.
Integrations: It integrates with accounting, HR and other team management solutions including QuickBooks, LessAccounting, T-Sheets, Slack, Deputy and more.
Direct Deposit: It can approve direct deposits four days prior to the pay date. Funds get deposited in the company’s bank account and debited to all employees and contractors.
Taxes: The platform can auto-calculate, pay and pull reports for the IRS. At the end of the year, it will populate info to W2s and 1099s and submit them by January 31st. Staff can then view and print the documents.
Deductions: It can automatically calculate the pay and tax ramifications for deductions on employee paychecks including 401K contributions, parking and health care.
New Hires: The solution reports new hires to the state directory, according to state and federal laws. It can automatically send the documents.
Other Income: It can add income and account for the tax ramifications such as commissions, bonuses, overtime/holiday pay or expenses.
Workers’ Compensation: It offers pay-as-you-go workers’ compensation called E-Comp. It has no deposit or down payment, and it bases premiums on the actual payment amounts rather than the estimated amount.
Attendance Tracker: Track is an add-on that tracks attendance. It's made by the same company and lets users clock-in and out, review and approve time, send reminders, track overtime and more. It gets transferred back to the main solution to calculate payment.
Time-Off Manager: Luna is an add-on made by the same company. Users can request time off, approve requests, look at a responsive calendar for upcoming employee vacation and more. This information is then ported to the main solution.

Suite Support

Wagepoint has a floating support box on the website for users to get help and submit tickets. They can also call the customer service number or fill out an online form. The website also offers an interactive map that reveals different laws and rules for payroll taxes across the U.S.

Email: It doesn’t have an all-purpose email, but there is an online form on the website.

Phone: Support is available at (877) 757-2272.

Training: There doesn’t appear to be extra training available for using Wagepoint.

Tickets and Live Chat: There’s a support ticket and live chat available through the website.