Sage Payroll Reviews & Pricing

by Sage Software Inc. (Ogilvy) | Founded 1981, Newcastle, United Kingdom

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Overview Pricing Benefits Reviews Features

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What is Sage Payroll?

Industry Specialties: Serves all industries

Sage HRMS Payroll is an HR system used by businesses of all sizes across all industries. It enables organizations to process pay in-house. It streamlines tasks such as tallying hours worked, calculating tax and managing data. The single platform approach lets users streamline their pay processes and ensure employees receive accurate paychecks at the end of each pay period. If you integrate with a full suite, users can automate various tasks concerning processing payments, including time and attendance tracking, benefits management and recruitment.

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User Sentiment

Based on 92 reviews:

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Sage Payroll Pricing

Based on our most recent analysis, Sage Payroll pricing starts at $595 (Annually).

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Starting From: $595
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Sage Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Sage Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Sage Payroll Benefits and Insights

Why use Sage Payroll?

Key differentiators & advantages of Sage Payroll

Tax Assistance: Electronically generate and complete tax forms such as I-9s and file them automatically. In addition to guiding users through these forms, the web-based system can check forms against current regulations to ensure compliance.
Ensure Compliance Provide compliance with all local, state and federal tax, payroll and reporting regulations. Receive peace of mind about not getting penalized for inaccurate tax calculations or failure to submit accurate reports when necessary.
Automated Labor Data: Track information about employee worked hours and pay rates to make it easy to generate reports and minimize instances of overtime or improper pay.
Automated Deductions: Save time and energy by allowing the system to calculate employee deductions automatically. Account for factors like benefits plans or wage garnishments.

Industry Expertise

Sage HRMS Payroll was awarded Business Superbrand status in 2019. In 2020, it made a top payroll list in TechRepublic’s article, “8 top payroll processing services for small businesses.” It shows up as a key industry player in reports such as “Global Human Resources Software Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application,” “Global Payroll Management Software Market Report 2019, Competitive Landscape, Trends and Opportunities,” and “Payroll Management Software Market analysis with Leading Key Players and Regional Analysis 2025.”

Sage Payroll Reviews

Average customer reviews & user sentiment summary for Sage Payroll:

92 reviews

70%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Sage Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Excellent HR Functionality: Over 90% of reviewers discussing the HR functions said it worked well.
Useful Reporting: Commenters liked reporting in just under 90% of reviews that discussed it.
Successful Functionality: More than 80% of users who talked about the features were pleased with their functionality.
Great Price: Reviewers were pleased with the price in over 70% of reviews discussing the cost.
Helpful Customer Service: Over 70% of commenters that discussed support felt it was pleasant and useful.
User Friendly: Reviewers felt the system was easy to use in over 60% of comments about the platform’s usability.

Cons

Performance Issues: Over 80% of users who talked about the system’s performance said they ran into some bugs and crashes.
Bad Setup: Reviewers ran into issues and sharp learning curves during implementation in over 60% of comments about it.

Researcher's Summary:

Sage HRMS Payroll is a payment solution that’s part of the broader software suite. Users enjoyed its useful functionality, ease of use, intuitive layout and good HR features. The reporting features were prevalent because of the comprehensive breakdowns and different levels of permissions on the report. Many also liked that there was no hard close after closing the payroll. Users also felt that customer service was polite and was able to help many through challenges. Overall, reviewers also said it was well-priced and affordable. Its biggest drawback came in the form of performance issues. Users experienced instances of getting kicked out or running into programs that were buggy or crashed. Reviewers were also displeased with the setup process they felt was over-complicated and took far too long. Sage HRMS Payroll may be a good choice for medium and large enterprise organizations who are looking to integrate HR functions as well.

Key Features

Tax Filing: Deposit, file and pay all payroll taxes directly through Sage Payroll. For additional peace of mind, Sage pledges to pay all fines and penalties for any errors if they are the party at fault.
Benefits Management: Administer and manage benefits, including flexible spending accounts and retirement plans such as 401k and simple IRAs.
Time and Attendance Management: Allow employees to clock-in and clock-out directly through the system. Timeclock information can then be used to calculate employee hours for payroll processing.
Employee Self-Service: Log into the system to view essential documents like pay stubs and year-end tax documents (including W-2s).
Integration: Compatible with a variety of third-party vendors. For users with additional payroll needs, the system also offers various add-on products, including HR compliance, recruiting and data management.

Limitations

Though an excellent solution for many businesses, it has flaws. To get the best use of the system, managers will need prior knowledge of accounting. Additionally, the system lacks some processing abilities. Some of the specific product limitations include:

No multi-country payroll processing
Struggles to process large queries and complicated reports
Long implementation
Users must know accounting to effectively use the system
It’s tedious to update rates, salaries and deductions

Suite Support

Support packages are included in the subscription plan. Users with the Payroll Essentials subscription have access to online chat resources, phone support and the vendor’s knowledge base. Payroll Full Service subscribers have access to those three resources and are also assigned a dedicated payroll expert with the American Payroll Association for support. Additional information about how to contact support is listed below.

Email: All subscribers have access to web chat support. Users can also contact other users, partners and industry experts through Sage’s community portal.

Phone: Users can contact support by calling 866-996-7243. Payroll Full Service subscribers can log into their account to find information on how to reach their support expert directly.

Training: Sage offers a variety of training options on its website. Users can test their knowledge to see what type of coaching will benefit them, then select training courses based on roles and subjects before signing up to attend the virtual training sessions.

Tickets: Users cannot submit tickets for support.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing Pricing is based on the number of employees to be paid Two subscription plans are available: Payroll Essentials or Payroll Full Service
Maintenance Cost	Cost is included in the subscription fee Support varies dependent on the subscription plan
Installation/Implementation Cost	Cost is included in the subscription fee Provides step-by-step installation guide
Customization Cost	Cost will vary depending on the new functional requirements and modules being added, based on the business requirements
Data Migration Cost/Change Management/Upfront Switching Cost	Cost will vary depending on the specific business requirements
Recurring/Renewal Costs	Cost is included in the subscription fee