PrimePay Benefits and Insights

Why use PrimePay?

Key differentiators & advantages of PrimePay

Maximize Time: Streamline payroll services to save time on the traditional payout process. Run employers and employees benefit faster and allow workers quicker access to payments.
Increased Access: Access payment history and time and attendance information globally through a web portal, mobile app and remote access.
Strengthened HR Capacity: Get features such as benefit management, compliance, insurance, time tracking and garnishment in addition to basic payroll reporting and management.
Confident Reporting: Automate payroll, tax summations, deductions, 401Ks and more for easy compliance and peace of mind. Customize online reports before exporting to focus on pertinent information.
Ongoing Support: Use blogs, tutorials, 60-hour-a-week phone support and access legal compliance counsel. Get assistance for every step of the integration and onboarding process.

Industry Expertise

Suitable for businesses of all sizes across any field. Provides streamlined payroll, HR and human capital management services for any employer or administrator looking to save time and automate.

PrimePay Reviews

Average customer reviews & user sentiment summary for PrimePay:

147 reviews

77%

of users would recommend this product

Key Features

Employee Access: View current and past payment history and receive alerts when new pay stubs are available.
Payout Flexibility: Access payment quickly and securely with paycards and direct deposits available. Print checks digitally for employees who prefer traditional payment.
Advisor Access: Let administrators view relevant information from clients to assist them through specific situations.
Security: Use automated monitoring and alerts for protection against data leaks. Take advantage of the malware to protect vulnerable employee information. Get access to a 24/7 security team to ensure data integrity.
Time and Attendance Integration: Track attendance with timesheets, PTO tracking and overtime control with the option of adding workplace management tools.
Employee App: Download an iOS mobile app to clock in and out, manage time-off requests, view pay statements and access individualized forms.
Onboarding: Track applicants from job posting to hiring. Provide new hires with personalized paperwork and onboarding packaged. Complete customized onboarding forms, such as I-9s, W-4s, 1099s and W-2s.
HR Support: Bundled to provide hundreds of compliance checklists and updates as well as round-the-clock compliance advice from licensed legal counsel.
Veteran Support: Support continued education opportunities and philanthropic efforts through Veterans In Business program.

Limitations

At the time of this review, these are the limitations according to user feedback:

Log-in information recovery issues.
Disconnect between support and administrator responsibilities.
Long response time from customer service.
Slow interface with certain services.

Suite Support

In addition to a national sales team available to help potential customers, the web portal provides guided tutorials and FAQs.

Email: [email protected].

Phone: +1 (833) 968-6288 for U.S.-based phone support. Representatives are available for immediate help Monday through Friday, from 8 a.m. to 8 p.m.

Training: FAQs and articles detail solutions to common problems and blogs explain new features and relevant issues.

Tickets: Users can submit questions and concerns through the template available in the support portal.

Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for PrimePay

PrimePay Reviews & Pricing

What is PrimePay?

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