Patriot Payroll Reviews & Pricing

by Patriot Software | Founded 1986, Canton, OH

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Overview Pricing Benefits Reviews Features

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What is Patriot Payroll?

Industry Specialties: Serves all industries

Patriot Payroll is a full-service accounting and payroll software that offers a variety of integrative add-ons to users. The system’s core functions assist with core payroll tasks, while the add-on features enable the system to function as a full HR suite. This web-based payroll solution processes the payment, calculates taxes, creates reports, runs time and attendance and manages invoices.

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User Sentiment

Based on 1898 reviews:

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Patriot Payroll Pricing

Based on our most recent analysis, Patriot Payroll pricing starts at $21 (Monthly).

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Starting From: $21
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Patriot Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Patriot Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Patriot Payroll Benefits and Insights

Why use Patriot Payroll?

Key differentiators & advantages of Patriot Payroll

Accuracy: Define tax settings during the setup process. Calculate taxes automatically along with standard payroll processing, eliminating the chance of human error. Get the system tested and audited regularly.
User-Friendly: Guide users through the payroll process, making it easy to use. Take advantage of the free trial to see if it’s a good fit. Adopt it quickly to cut down on lost revenue due to training.
Easy-to-Customize: Customize payroll settings and choose from a variety of payment methods. Accommodate many types of business and specific payment structures.
Scalability: Adjust pricing and other capabilities to meet the needs of businesses of any size. Users can also cancel any month with a penalty. Allow a company room for growth while ensuring it’s not too expensive.
Better Security: Use encryption and systems that are bonded and audited to keep data safe. Ensure data integrity.

Industry Expertise

Patriot Payroll has provided payroll and accounting solutions for over 30 years. It’s an industry player in several reports including, “Global Trades Accounting Software Market Growth (Status and Outlook) 2020-2025,” “COVID-19 Impact on 2021-2026 Global and Regional Post-Pandemic Era-Global Trades Accounting Software Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026 Industry Production,” and “HR Payroll Software Market Size Sales, Price, Revenue, Gross Margin and Share 2026.”

Patriot Payroll Reviews

Average customer reviews & user sentiment summary for Patriot Payroll:

1898 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Patriot Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Excellent Customer Service: Over 90% of users that discussed the support loved the customer service.
Useful Features: Users said the system had good functionality in over 90% of comments that discussed it.
Simple UI: More than 80% of reviewers who talked about the navigation said the solution was easy to use.
Affordable: Commenters felt the price was appropriate in over 80% of the comments that mentioned it.
Fluid Implementation: Over 80% of reviewers that discussed setup felt the implementation process was smooth.
Tax Forms: Users found the tax forms easy to find and fill out in more than 80% of comments that discussed it.

Cons

Long Lead Time Direct Deposit Issues: Over 70% of users who talked about direct deposit complained about the long lead time.

Researcher's Summary:

Patriot Payroll is a straightforward payroll app with some HR core functionality mixed in. Users like its ease of use and felt the support was responsive, understood the problem well and gave them enough resources. The features were well-reviewed, especially the insurance forms and tax filing abilities, making it administratively advantageous. The users loved the implementation process, which they said went smoothly, guided by the knowledgeable support team. Overall, reviewers felt it was within an appropriate price range for its functionality. On the downside, users didn’t like that the direct deposit required four days of lead time for regular ACH funding. This software may be a good option for small businesses looking to bring their payroll online.

Key Features

Payroll Processing: Use payroll with three steps and local, state and federal taxes. Create invoices, see the payment history, pay bills, print records and add employees. Accept payments from credit cards, make and send out estimates, import bank interactions, reconcile accounts and manage documents and receipts. Manage garnishments, PTO and print W-2s.
Invoice Management: Create and store invoices as well as setting up recurring invoices, reminders and more.
Tax Calculation: Calculate, file and pay taxes. Use the basic subscription package to assist with tax calculations; however, it can’t help filing or paying taxes.
Time-Off Tracking: Track time-off balances and activity through the employee portal.
Year-End Reports: Generate printable W-2, 940 and 941 documents. File W-2’s and W-3’s electronic.
Time and Attendance: Add-on time and attendance services for an additional fee that will enable the system to assist with clock-in and clock-out functionality and allow users to access time cards electronically.
Core HR: Add core HR functions to the payroll solution for an additional fee. This add-on allows users to track employment history, census data and share documents with employees.
Accounting: Operate cash-based and or accrual accounting. Help accountants with their tasks.
Reporting: Download reports in PDF or CSV format in a year-to-date format. Filter by checks, employee, location or totals. See contributions, deductions, earnings, employer payments, hours and withheld taxes. Understand potential issues with a tax liability report.
Multiple Devices: Use the program on a variety of devices, including mobile and tablets.

Limitations

Some of the limitations for Patriot Payroll include:

No benefits administration/management capability
No recruitment and employee lifecycle management functionality
Can’t schedule and manage employee shifts
No budgeting and forecasting tool
Can’t generate employee-based survey reports
No advanced payroll management tools for income tax projections, TDS estimates and annual tax-saving investments

Suite Support

Patriot Payroll offers support by email, phone and live chat from 8:00 a.m. to 8:00 p.m. EST.

Email: Patriot Payroll provides support via email at [email protected].

Phone: Users can contact support experts by phone at +1 (877) 968-7147.

Training: The vendor provides users with various training resources directly through their website’s help center. Some of these resources include training videos and blog posts.

Ticketing and Live Chat: Support experts are available via live chat, Monday through Friday, from 8:00 a.m. to 8:00 p.m. It’s unclear if there’s a ticketing system.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing model Subscription cost is based on the umber of users and services
Maintenance Cost	Maintenance cost is included in the subscription fee Premium support is available to users for an additional fee
Installation/Implementation Cost	Installation is included in the subscription
Customization Cost	The customization cost is dependent on add-on features such as time and attendance or core HR
Data Migration Cost/Change Management/Upfront Switching Cost	This cost is dependent on a variety of factors, including the amount of data to be migrated and the complexity of the data
Recurring/Renewal Costs	This cost is equivalent to the recurring subscription fee