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#43

Gusto is ranked #43 in the Recruitment Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Gusto Pricing

Based on our most recent analysis, Gusto pricing starts at $40 (Monthly).

Price
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Starting From
$40
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Gusto is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Gusto:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Gusto Benefits and Insights

Why use Gusto?

Key differentiators & advantages of Gusto

  • Flexible and Easier to Use: Guides admins through set-up and features a user-friendly interface. Let employees account for unexpected expenses, up to 40% of their paycheck, by automatically taking the amount out of their next check.
  • More Cost-Effective: Take advantage of a one-month free trial before full implementation. Subscribe on a monthly basis or based on a price quote, depending on the business’s needs.
  • Better Compliance: Check for updated tax law ensures that the proper documents are filed on time and follow the most recent legislation. Help users keep in compliance with ACA, ERISA and HIPAA standards. Record tests to comply with nondiscrimination policies from the IRS or benefits programs such as FSAs.
  • Timer Saver: Cut down on busy work and manual data entry to save valuable employee hours in payroll processing and tax filing. Manage and complete administrative work by accessing premade job templates, HR guides, live harassment prevention webinars, fitness tests, handbooks, best practices, manuals and more.

Industry Expertise

The vendor serves more than 60,000 clients nationwide. They process billions of dollars in payroll and benefits annually for their clients while serving industries such as accounting, architecture, fitness, manufacturing, marketing, new businesses, retail, technology and more.

Gusto Reviews

Based on our most recent analysis, Gusto reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 2802 user reviews from 3 recognized software review sites.

User satisfaction level icon: excellent

2802 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Gusto reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Just under 70% of all reviewers found this product easy to use with 10% specifically praising the design.
  • Great Conflict Resolution: The customer service was noted for being helpful, knowledgeable and excellent at resolving errors.
  • Helpful Features: Around 40% of reviewers said they appreciated the functionality, particularly praising the tax system, deductions, payroll processing and multiple payment options.
  • Appropriate Pricing: Over 30% of users felt that the price was well worth the system.
  • Good for Small Business: This was called a good choice for small businesses in over 10% of reviews.

Cons

  • Issues with Certain Functionality: While around 40% felt the solution worked well, another 40% reported issues, especially with the time tracking and integration features.
  • Slow/Pushy Customer Support: Around 10% of users reported negative experiences with customer service. Of them around 50% felt the staff was pushy and trying to upsell them and 50% felt they had to wait too long for answers or couldn't get in touch with them online.

Researcher's Summary:

Gusto is a well-reviewed payroll solution which many users enjoy for its good design and easy-to-use features. It’s UI and payroll processing abilities in particular make it a popular choice for automating payroll. Many also feel it handles benefits and PTO well. Some say it's an affordable choice given what it does while others note that it’s on the pricey side. The time tracking features aren’t universally loved. Users are split on the integration abilities with around 10% satisfied and around 10% dissatisfied. All in all, it appears to be a good solution for small and medium-sized businesses looking to streamline their payroll. Keep an eye on the price and, as always, demo extensively before buying.

Key Features

  • Payroll Processing: Automatically calculate employee checks and file taxes while using online faxing, filing and signing technologies.
    • Payroll Reports: Send money out weekly, bi-weekly, twice a month or monthly. Calculate an employee’s gross pay before taxes by simply entering the amount they should receive. Figure out overtime pay for hourly workers whether they have one or multiple pay rates. Leverage other payroll capabilities such as calculating unlimited and off-cycle payrolls, employee reimbursements, bonuses and more.
    • Automated Taxes: Calculate, file and pay all payroll taxes per local and federal legislation through direct deposit. Generate and send 940, 941, 1099, 8974 and W-2 forms for full-time employees and independent contractors. Manage deductions, garnishments and send child support in all states except for South Carolina. Make adjustments, get support and enter claims for the Federal R&D Tax Credit, FLSA minimum wage requirements and the FICA Tip Credit tax.
    • E-Signatures: Sign and file important documents and forms such as W-2’s, 1099s, 940s, 941s and 8974s. Make it easier to get everyone’s ducks in a row, even when separated by thousands of miles.
    • Leave Tracking: Set up and monitor vacation time, time off and sick time. Choose federal holidays or create other holidays for organizations that accommodate different faiths, locations or cultures.
  • Benefits: Make the necessary deductions automatically for medical insurance, 401(K) contributions and more. Give employees dental, medical and vision insurance and help them find the appropriate plan. Provide other benefits such as 529 (college) savings, commuter perks, disability insurance, FSAs, HSAs, life insurance and workers’ compensation.
  • Wallet: Manage banking accounts, emergency funds, paychecks and savings. Create as many as five saving goals, which deduct funds automatically from the correlating spending accounts — transfer funds from savings to spending easily. Put paychecks in different accounts and let workers see checks and the specifics of deductions, hours and taxes. Give access to paystubs, the Wallet app and W-2s.
  • Worker Management: Give workers digital paystubs accessible by the payday email, account or Wallet app. Let employees send money to charities, organize workers into departments and set policies for PTO and sick leave. Customize and assign various permissions to ensure users can access the appropriate content but not sensitive data.
  • Self-Service: Let employees complete tasks like adding dependents, picking out plans and scheduling changes to plans based on personal details. Let them retain access to specific account information after termination to cut down on unnecessary content. Organize reports based on teams or departments and let workers sign essential documents like I-9s and W-4s.
  • New Employees: Report new hires to the government automatically. Send out onboarding papers before new staff members start so they can fill out bank details, contact information and W-4s. Use an onboarding to-do list for tasks like adding employees to the payroll, background checks, filling out an employee’s I-9, setting up benefits and signing forms.
  • Directory: Create an address book of employees with profile pictures and contact information. Give new workers org charts to see where they fit in the organization. Organize fun facts, t-shirt or merch orders, birthdays and communal coffee dates.
  • Calendar Sync: Track deadlines, birthdays and employee anniversaries and sync with other calendars in iCalendar, Google, and Outlook.
  • Integrations: Uses closed APIs. Integrate with platforms like Accelo, Asana, Box, Clover, Dropbox, Expensify, FreshBooks, Github, G Suite, Homebase, Microsoft 365, QuickBooks Online, Receipt Bank, Slack, SpotOn, TSheets, Veryfi, When I Work, Xero, Ximble, Zoom and more. Contact the vendor for custom connections.
  • Reporting and Analytics: Generate and download reports for benefits, payment history, bank transactions, PTO, contract work, tax payments and more

Limitations

Some of the product limitations according to user feedback at the time of publication include:

  • No native Android or iOS mobile app.
  • Doesn’t support household payroll.
  • No international support.
  • Can’t track assets like laptops and other tools.

Suite Support

Subscribers can reach support by email, live chat and phone after logging in to their accounts and clicking on “Help” and then “Contact us.” Or, access a team of care representatives and resources such as blogs, calculators, small business guides and more.

mail_outlineEmail and Live Chat: Subscribers can access email and live chat web-based support on Monday — Friday from 5 a.m. to 4 p.m. PST.
phonePhone: Phone support is available to all subscribers Monday-Friday during business hours, 8 a.m. to 5 p.m. PT.
schoolTraining: Get free learning resources to the public through the resources tab, such as blogs, calculators, checklists, COVID resources, small business guides and more. The Help Center also offers specific information on setting up and using various features within the platform.
local_offerTickets: Open tickets by logging in to the online portal, clicking “Help” and filling out an email request.

Cost of Ownership

License/Subscription Cost
  • Gusto offers the following pricing plans:
    • Basic
      • $6/month per person
      • $19/month base price Core
    • Core
      • $6/month per person
      • $39/month base price Core
    • Complete
      • $12/month per person
      • $39/month base price
    • Concierge
      • $12/month per person
      • $149/month base price
    • For independent contractors
      • $6/month per person with no base price
Maintenance Cost
  • There’s no maintenance fee mentioned on the pricing page.
Installation/Implementation Cost
  • There’s no implementation fee mentioned on the pricing page.
Customization Cost
  • Get customizable employee onboarding tools as part of the Complete and Concierge plans.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Migration costs listed on the website.
Recurring/Renewal Costs
  • The cost appears equivalent to the monthly subscription fee.
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