Tebra Engage Reviews & Pricing

by Kareo a Tebra Company | Founded 2004, Irvine, CA

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Overview Pricing Benefits Reviews Features

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What is Tebra Engage?

Industry Specialties: Medical

Tebra Engage (formerly Kareo Engage) is designed for medical organizations, specifically independent practices. It includes a comprehensive dashboard, calendar, patient portal, telehealth capabilities and more.

Medical practices use it to increase productivity and provide greater care to patients. It’s used to streamline daily operations, allowing physicians to spend more time focusing on patients. It helps health organizations increase their revenue and treat more patients without sacrificing quality care.

Pros

Easy to use interface
Streamlines communication
Enhances patient engagement
Improves appointment adherence
Boosts patient satisfaction

Cons

Limited customization options
Can be buggy at times
Lacks some advanced features
Integrations could be improved
Support can be slow to respond

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 636 reviews:

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Tebra Engage Pricing

Based on our most recent analysis, Tebra Engage pricing starts at $2,000 (Monthly).

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Starting From: $2,000
Pricing Model: Monthly
Free Trial: No

Training Resources

Tebra Engage is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Tebra Engage:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Tebra Engage Benefits and Insights

Why use Tebra Engage?

Key differentiators & advantages of Tebra Engage

Increase Operational Efficiency: Handling charting and documentation frees up a lot of time for your physicians to spend on patients. Tools that help with billing and prescribing reduce the workload of your clinicians and speeds up office visits. These features increase your organization’s daily traffic without having to sacrifice quality treatment to do so.
User-Friendly: With an intuitive dashboard and customizable calendar, users are able to easily navigate the interface in just a few clicks.
Quick Installation: In comparison to many other solutions, the installation process is relatively fast. Rather than taking days to set up the software, the cloud-based system doesn’t require any software downloads or hardware installation. Once you’ve signed up, simply create an account, provide some basic information and get going in minutes.
Configurable: Tailor the system to match your practice's needs. For example, note templates and calendars can be customized to your organization’s preference.
Integration: This solution integrates easily with other systems, including Tebra Managed Billing and other third-party tools.

Industry Expertise

Tebra Engage is designed specifically for independent medical practices, claiming it’s the only cloud-based, clinical and business management platform designed specifically for the independent practice.

Tebra Engage Reviews

Average customer reviews & user sentiment summary for Tebra Engage:

636 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Tebra Engage reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple and intuitive: Easy for patients of all ages and technical abilities to navigate and use.
Centralized communication: Streamlines communication with providers through secure messaging, appointment scheduling, and updates.
Personalized care plans: Providers can create and track personalized care plans with reminders and educational resources, leading to better adherence and outcomes.
24/7 access to records: Patients can access their medical records, lab results, and appointments anytime, anywhere, from the portal or mobile app.
Empowered patients: Patients feel more informed and involved in their care, leading to increased satisfaction and loyalty.

Cons

Limited flexibility: Difficulty customizing the platform to specific workflows or branding.
Occasional bugs: Users report occasional technical issues and bugs that can disrupt workflow.
Missing features: Lacks some advanced features compared to competitors, like population health management tools.
Integration hurdles: Integrating Tebra Engage with existing EHR systems can be complex and time-consuming.
Slow support: Users sometimes experience delays in receiving support from the Tebra Engage team.

Researcher's Summary:

Tebra Engage cuts through the clutter of Patient Engagement platforms with its laser focus on streamlining communication and boosting patient satisfaction. Users rave about its intuitive interface, praising its "drag-and-drop ease" and "learning curve that practically doesn't exist." This simplicity shines when contrasted with "clunky competitors" and "overly complex interfaces" mentioned in several reviews. But Tebra Engage isn't just about ease of use. Its powerful automation features are a game-changer, with one user calling it a "lifesaver for appointment reminders and medication adherence tracking." This frees up staff time for more personalized interactions, a stark contrast to the "robotic, impersonal feel" of other platforms. However, some reviewers mentioned limited reporting capabilities compared to "feature-rich behemoths" in the space. But for many, Tebra Engage's strengths outweigh this. As one user put it, "I'd rather have a platform that's actually used by patients than one with every bell and whistle gathering dust." Ultimately, Tebra Engage stands out for its user-centric approach, prioritizing clear communication and engagement over bells and whistles. In a world of complex healthcare software, its simplicity and focus on patient interaction make it a breath of fresh air, leaving users feeling "empowered" and "truly connected" to their patients.

Key Features

Comprehensive Dashboard: Physicians can access all the tools they need in one easily navigable location. They can check task lists, view the calendar and more with an intuitive layout.
E-Prescribing: This feature allows your physicians to save time and reduce the number of phone calls related to prescriptions. Once a refill has been requested, a physician can send that information over electronically to a number of pharmacies. Potential drug-to-drug or drug-to-allergy interactions can be checked for automatically before sending out a prescription.
Patient Portal: Physicians can connect with their patients, enabling them to share medical records and billing information. Physicians can securely communicate with patients at any given time through instant messaging or video chatting, while patients are able to view lab results, medical history, medications and more.
Electronic Superbills: Create and submit superbills with just a few clicks while ensuring they are accurate and fully filled out.
Secure Messaging: While using the portal allows physicians to exchange information with patients quickly and securely, the same goes for communicating with other health professionals. Clinicians can conveniently message anyone in their practice in addition to their organization’s billing team while keeping sensitive data secure.
Flexible Calendar: Users can easily manage important patient communications and save time performing daily tasks. Schedules can be customized to your organization, giving users a comprehensive calendar for both patient appointments and staff scheduling.
Agenda Overview: Physicians are provided with complete visibility of their day at a glance, highlighting any items or tasks that require their attention.

Approach to Common Challenges

Limited patient access and communication: Tebra Engage offers a patient portal and mobile app for convenient access to health information, appointment scheduling, secure messaging with providers, and bill pay.
Low engagement in care plans: The platform allows providers to create personalized care plans, send reminders, and track patient progress through interactive tools and educational resources.
Difficulty tracking patient outcomes: Tebra Engage provides patient-reported outcomes (PROs) tools and integrates with wearable devices to collect and analyze patient health data for proactive care.
Managing chronic conditions: The platform offers disease management tools, educational resources, and remote monitoring capabilities to support patients with chronic conditions.
Addressing patient satisfaction concerns: Tebra Engage enables patient feedback collection through surveys, reviews, and real-time feedback loops to identify and address satisfaction issues.

Suite Support

Email: Not listed.

Phone: (866) 938-3272, Monday—Friday between 5 a.m. and 4 p.m. PST.

Training: Tebra's online help center can be found on their website. They offer plenty of resources for training, including a free online learning management system, professional services, release notes and user guides.

Tickets: Can be submitted in-app and includes real-time case tracking..