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What is QGenda?

Industry Specialties: Healthcare

QGenda is a cloud-based, automated physician scheduling software. It has a rules-based scheduling style that aims to provide transparency and optimize the scheduling process. It includes automated scheduling, requesting and swapping capabilities, a designated customer success consultant, and much more.

Additional functionalities include automated time and attendance, payroll integration, and centralized quick links and landing pages. It offers specialty-specific schedules and serves many types of medical facilities, from private groups to large health systems.
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#3

QGenda is ranked #3 in the Patient Scheduling Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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QGenda Pricing

Based on our most recent analysis, QGenda pricing starts in the range of $500 - $1,000.

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Pricing Model
Monthly, Quote-based
Free Trial
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Training Resources

QGenda is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for QGenda:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

QGenda Benefits and Insights

Why use QGenda?

Key differentiators & advantages of QGenda

  • Optimize Staffing: You can forecast staffing needs and ensure every shift is staffed correctly. This prevents exhausting any staff and making scheduling mistakes. 
  • Streamline Schedule Communication: Your schedule is always the latest version and it is available to all employees, anywhere they have an internet connection. Color coding further simplifies reading the schedule. 
  • Integrate With Key Platforms: The platform can integrate with EMR systems, clinical communications, resident management, revenue cycle management, payroll, time and attendance systems, and more. 
  • Save Time: You can build and optimize your schedule in minutes instead of days. The system lets you easily approve shift changes, which instantly reflect on the schedule for a real-time view.  
  • Stay Compliant: Customer data is kept in a certified data center. Industry best security standards ensure the protection of patients’ data, and therefore support HIPAA compliance. 
  • Receive Ongoing Product Support: 24/7 customer service is available, and every customer is supplied with a designated consultant. Customer service consultants are assigned by specialty. 
  • Reduce Labor Expenses: You can avoid overtime and overstaffed situations requiring provider payouts or forced vacation. These scheduling mistakes are common, but schedule automation helps eliminate human error. 
  • Improve Performance: An optimized schedule prevents fatigue and increases provider satisfaction, leading to better provider performance. 
  • Gain Real-Time Schedule Access: The mobile app ensures a current and accurate schedule will be available to all staff or providers at any time from any device. 

Industry Expertise

QGenda serves more than 3,000 customers in over 30 medical specialties. Academic medical centers, private practices, hospitals and health systems are among their customers. Clients include the U.S. Department of Veteran Affairs and the University of Colorado Medicine.

QGenda Reviews

Average customer reviews & user sentiment summary for QGenda:

User satisfaction level icon: good

30 reviews

75%

of users would recommend this product

QGenda has a 'good' User Satisfaction Rating of 75% when considering 30 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of QGenda reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy Scheduling: Users appreciate the intuitive interface, making it simple to schedule appointments and manage patient flow. For example, one user mentioned that they were able to quickly set up a new patient appointment within minutes.
  • Streamlined Communication: QGenda facilitates seamless communication between staff and patients, reducing confusion and missed appointments. For instance, one user highlighted the ease of sending appointment reminders to patients, minimizing no-shows.
  • Comprehensive Reporting: The platform provides detailed reports on scheduling trends and performance, allowing clinics to identify areas for improvement. For example, one user mentioned using the reports to analyze appointment wait times and optimize scheduling efficiency.

Cons

  • Limited Customization: Some users have found the scheduling interface to be inflexible, making it difficult to tailor the system to their specific needs. For example, they may not be able to easily create custom appointment types or adjust the scheduling grid to fit their workflow.
  • Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users. This can be a challenge for busy practices that need staff to be up and running quickly.
  • Technical Glitches: Some users have reported experiencing occasional technical issues, such as slow loading times or system crashes. These glitches can disrupt workflow and lead to frustration.
  • Limited Reporting Capabilities: The reporting features may not be comprehensive enough for some practices, making it difficult to track key metrics and identify areas for improvement.

Researcher's Summary:

QGenda is a popular choice for healthcare providers looking to streamline their scheduling processes. Users praise its ability to optimize staffing, prevent scheduling errors, and improve communication. The software's integration with various platforms, including EMR systems and payroll, is a major selling point. QGenda's user-friendly interface allows for quick schedule creation and approval of shift changes, saving time and reducing administrative burdens. However, some users have expressed concerns about the platform's pricing, which can be a barrier for smaller practices. Additionally, while QGenda offers 24/7 customer support, some users have reported inconsistent response times and difficulty reaching a dedicated consultant.

QGenda is best suited for larger healthcare organizations with complex scheduling needs. Its robust features and integration capabilities make it ideal for managing multiple providers, locations, and specialties. The software's focus on optimizing staffing and reducing labor expenses is particularly beneficial for organizations with high staff turnover or fluctuating patient volumes. However, smaller practices may find the platform's pricing and complexity to be a deterrent.

Key Features

  • Schedule Automation: The automated scheduler works around your provider's skills and needs to create an optimized schedule. The system is able to take vacations, rotations and clinic-specific information into account when designing the schedule.  
  • Swapping and Requesting: You can input vacations and no-call requests and the scheduler will work around them for you. It will also ensure providers have the correct skill set and FTE requirements for the task they are being assigned to. 
  • On-Call View: You can see the latest list of the on-call staff with information on how to best reach them. The list can be configured to show specific groups, locations, specialties and call types. 
  • Time and Attendance: Employees are able to punch in and out with their smartphone or desktop. Geo-verification ensures staff is clocking in and out at the right location. 
  • Compensation Management: A compensation engine supports healthcare-specific pay rules, and payroll-ready files are moved directly to the payroll processor. The system integrates with more than 20 payroll systems.  
  • Analytics and Reporting: You can create custom reports that show over/underuse of staff, overtime, incorrect staffing assignments and future forecasting needs. 

Suite Support

mail_outlineEmail: Users can reach the support team via email using this address: [email protected].
phonePhone: To receive phone support, users can dial 855-399-9945, option 2.
schoolTraining: A QGenda engineer works with your organization to configure the program to meet your organization’s scheduling needs.
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