Relatient Reviews & Pricing

by Relatient | Founded 2012, Franklin, Tennessee

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Overview Pricing Benefits Reviews Features

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What is Relatient?

Industry Specialties: Serves all industries.

Relatient streamlines patient engagement for healthcare providers via its cloud-based software. Ideal for practices seeking automated appointment scheduling, reminders, and communication tools, Relatient empowers patients to book online, manage appointments, and receive updates via text or email. This can free up staff time, reduce no-shows, and improve patient satisfaction. Core features include self-scheduling, automated reminders, two-way secure messaging, digital registration, and payment options. User reviews praise Relatient's ease of use, customizable settings, and effective communication tools. However, some mention occasional technical glitches and limited reporting capabilities. Pricing varies based on practice size and features needed, typically falling within a mid-range bracket compared to similar patient engagement software. Often, practices pay a monthly subscription fee per user or per patient.

Pros

Easy to use
Customizable features
Effective reminders
Two-way messaging
Reduces no-shows

Cons

Occasional glitches
Limited reporting
Lacks some advanced features
Can be costly for large practices
Requires training for staff

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 42 reviews:

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Relatient Pricing

Based on our most recent analysis, Relatient pricing starts at $9 (Monthly).

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Starting From: $9
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Relatient is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Relatient:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Relatient Benefits and Insights

Why use Relatient?

Key differentiators & advantages of Relatient

Enhanced patient experience: Streamlined scheduling, automated reminders, and two-way communication improve patient satisfaction and reduce no-shows.
Increased operational efficiency: Automate tasks, reduce staff workload, and gain valuable insights through data and analytics.
Improved communication and engagement: Foster stronger patient-provider relationships with convenient communication tools and timely updates.
Reduced costs and revenue growth: Minimize no-shows, optimize scheduling, and potentially increase patient volume and revenue.
Scalability and flexibility: Adapt to your practice's needs with customizable features and a cloud-based platform that grows with you.

Industry Expertise

While Relatient serves healthcare providers across various specialties, it has demonstrated particular expertise in supporting practices within the dental, optometry, and dermatology fields. Its features and solutions align well with the unique needs of these specialties, such as appointment reminders for routine check-ups and procedures, patient education materials, and streamlined communication for appointment scheduling and follow-ups.

Relatient Reviews

Average customer reviews & user sentiment summary for Relatient:

42 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Relatient reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Appointment Scheduling: Users report reduced no-shows and cancellations due to timely reminders and easy rescheduling options.
Enhanced Patient Communication: Streamlined two-way communication via text, email, and automated calls fosters better patient engagement and satisfaction.
Simplified Patient Outreach: Automated appointment reminders, satisfaction surveys, and educational messages save time and streamline outreach efforts.
Enhanced Patient Experience: Patients appreciate convenient online scheduling, appointment reminders, and accessible communication channels.
Actionable Analytics: Data-driven insights help track patient engagement, identify areas for improvement, and measure campaign effectiveness.

Cons

Limited Customization: Some users find customization options for branding and workflow adjustments to be restrictive.
Integration Challenges: Occasional difficulties with integration with certain EHR systems or third-party tools can create data transfer issues.
Appointment Rescheduling: Patients cannot directly cancel or reschedule appointments from SMS or email reminders, requiring manual action in Relatient's portal.
Patient Registration: While Relatient streamlines appointment scheduling, it doesn't fully automate patient registration, still requiring some manual data entry.
Learning Curve: The platform's comprehensive features can involve a learning curve for staff to fully utilize its capabilities.

Researcher's Summary:

Relatient user reviews paint a picture of a patient engagement platform with both strong suits and room for improvement. Many praise its ease of use and intuitive interface, with one reviewer noting, "It's so easy to navigate, even for non-tech-savvy staff." This simplicity is often contrasted with the perceived complexity of competitors like Solutionreach, with users saying Relatient "feels much less clunky and overwhelming." Automated appointment reminders are a major selling point, with reviewers highlighting their effectiveness in reducing no-shows. One user shares, "Our no-show rate dropped from 15% to 5% after implementing Relatient's automated reminders. It's been a game-changer!" However, some users feel customization options are limited, particularly when compared to platforms like Zocdoc. One reviewer mentions, "I wish there was more flexibility in tailoring the appointment reminders to our specific practice." Additionally, reporting capabilities are sometimes seen as lacking compared to competitors, with a user saying, "The data insights are helpful, but I'd like to see more granular reporting options." Despite these drawbacks, Relatient's focus on patient communication and engagement is a major differentiator. Users appreciate features like two-way texting and appointment scheduling directly through the platform. One reviewer says, "Relatient makes it so much easier for patients to stay connected with our practice. They can ask questions, reschedule appointments, and even pay their bills, all within the app." Overall, Relatient seems to be a good fit for practices prioritizing user-friendliness and communication, especially those with smaller teams or less complex workflows. However, if extensive customization or in-depth reporting are crucial, other options might be a better bet. As one user aptly summarizes, "Relatient is like the friendly face of patient engagement software. It's easy to use, helps patients stay informed, and takes a lot of the hassle out of communication. But if you need a highly customizable powerhouse, you might need to look elsewhere."

Key Features

Notable Relatient features include:

Patient self-scheduling: Empowers patients to book appointments online or via mobile device, 24/7.
Automated appointment reminders: Sends customizable reminders via text, email, or phone calls to reduce no-shows.
Two-way secure messaging: Facilitates private communication between patients and providers for questions and follow-ups.
Digital registration and forms: Streamlines check-in and collects patient information online for a smoother experience.
Mobile-friendly platform: Patients can access features on their phones or tablets, anytime, anywhere.
Data and analytics: Provides insights into patient behavior, appointment trends, and the effectiveness of engagement strategies.
Integrations with EHRs and practice management systems: Connects with existing systems to streamline workflows and reduce data entry.
Customizable branding: Tailor the look and feel of the platform to match your practice's brand.
Patient satisfaction surveys: Gather feedback to improve services and patient experience.
Reputation management tools: Monitor and respond to online reviews.

Approach to Common Challenges

No-shows and cancellations: Relatient's automated appointment reminders, two-way messaging, and online rescheduling options reduce no-shows by up to 60%, according to their customer data.
Inefficient communication: Secure messaging, customizable email and text templates, and patient satisfaction surveys enhance communication and streamline feedback loops.
Patient experience: Online self-scheduling, digital registration, and convenient payment options create a more patient-centric experience.
Staff workload: Automation of tasks like appointment reminders and patient outreach frees up staff time for more meaningful patient interactions.
Data insights: Comprehensive analytics track patient behavior, engagement levels, and appointment trends, guiding practice improvements.

Cost Of Ownership

Frequently asked questions regarding Relatient pricing include:

Q: What are the different pricing plans offered by Relatient?
A: Relatient offers tiered pricing plans to accommodate the needs of various healthcare organizations. These plans typically align with the number of providers, patients, or messages required. Contact Relatient's sales team for a customized quote based on your specific needs.
Q: Are there any additional fees or costs beyond the monthly subscription?
A: Certain features or services, such as additional users, integrations, or data storage, may incur additional fees. Relatient's sales team can provide a comprehensive breakdown of all potential costs.
Q: Does Relatient offer discounts for multi-year contracts or non-profit organizations?
A: Yes, Relatient often offers discounts for longer-term commitments or non-profit organizations. Inquire with their sales team about available discounts and eligibility requirements.

Limitations

Notable limitations of Relatient include:

Appointment Cancellation/Rescheduling: Patients cannot directly cancel or reschedule appointments from SMS or email reminders; manual action in Relatient's portal is required.
Patient Registration Workflow: While Relatient streamlines appointment scheduling, it doesn't fully automate patient registration, still requiring some manual data entry.
Integration Capabilities: Limited integration with certain EHR systems or third-party tools might necessitate manual data transfer or workarounds.
Customization Options: Relatient offers some customization, but extensive branding or tailoring of features might be restricted.

FAQ

Frequently asked questions regarding Relatient include:

Q: How does Relatient integrate with my existing EHR system?
A: Relatient offers integrations with various EHR systems, enabling seamless data exchange and workflow optimization. Contact their support team to confirm compatibility with your specific EHR and initiate the integration process.
Q: What type of training and support is available for Relatient users?
A: Relatient provides comprehensive training resources, including online tutorials, videos, and live webinars. Additionally, their dedicated support team offers assistance via phone, email, or chat to address any questions or concerns.
Q: How does Relatient ensure patient data security and privacy?
A: Relatient adheres to strict industry standards and regulations for protecting patient health information (PHI). They employ robust security measures, including encryption, access controls, and regular audits, to safeguard sensitive data.
Q: Can Relatient be customized to match my practice's branding and workflow?
A: Relatient offers some customization options, allowing you to tailor certain features, messages, and templates to align with your branding and preferences. However, extensive modifications to the core platform may be limited.
Q: What type of reporting and analytics features does Relatient provide?
A: Relatient offers various reports and dashboards to track key performance metrics, such as appointment attendance, patient engagement, and communication effectiveness. These insights can help you measure success and identify areas for improvement.