Extensiv Order Management Reviews & Pricing

by Extensiv | Founded 2006, El Segundo, California

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What is Extensiv Order Management?

Industry Specialties: E-Commerce

Extensiv Order Manager (formerly called Skubana) is a software solution designed to help businesses efficiently manage their orders, inventory, and customer interactions. It's particularly well-suited for businesses that operate online and require a streamlined approach to order fulfillment. By automating tasks and providing real-time insights, Extensiv Order Manager empowers businesses to enhance their operations and elevate customer service. Key benefits include improved order accuracy, reduced costs, and increased efficiency. Popular features encompass order tracking, inventory management, customer communication tools, and comprehensive reporting capabilities.

User feedback suggests that Extensiv Order Manager offers a user-friendly experience and robust functionality, making it a strong contender in the order management software market. Pricing is based on a per-user, per-month model, with options to accommodate various business sizes and needs. A free trial is also available for those who wish to explore the software before committing. Keep in mind that pricing and features can change over time, so it's recommended to check the Extensiv website for the latest information.

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User Sentiment

Based on 95 reviews:

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Extensiv Order Management Pricing

Based on our most recent analysis, Extensiv Order Management pricing starts at $999 (Annually).

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Starting From: $999
Pricing Model: Annually
Free Trial: No

Training Resources

Extensiv Order Management is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Extensiv Order Management:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Extensiv Order Management Benefits and Insights

Why use Extensiv Order Management?

Key differentiators & advantages of Extensiv Order Management

Streamlined Order Processing: Extensiv Order Manager simplifies the complexity of managing multiple orders across various channels, ensuring that each order is processed efficiently and accurately, reducing the likelihood of errors and delays.
Inventory Visibility: Gain real-time insights into your inventory levels across all warehouses. This visibility helps prevent stockouts and overstock situations, ensuring you can meet customer demand without tying up too much capital in inventory.
Improved Customer Satisfaction: By ensuring timely and accurate order fulfillment, Extensiv Order Manager helps improve the overall customer experience, leading to higher satisfaction rates and repeat business.
Scalability: As your business grows, Extensiv Order Manager scales with you, handling increased order volumes and more complex operations without the need for significant additional resources or system changes.
Cost Reduction: By optimizing order processing and inventory management, Extensiv Order Manager helps reduce operational costs associated with manual errors, excess inventory, and inefficient processes.
Enhanced Reporting and Analytics: Access to detailed reports and analytics allows you to make informed decisions about your business, identifying trends, and areas for improvement in your order fulfillment and inventory management processes.
Multi-Channel Integration: Extensiv Order Manager seamlessly integrates with a wide range of eCommerce platforms, marketplaces, and shipping carriers, enabling you to manage all your sales channels from a single interface.
Automated Workflows: Automate repetitive tasks such as order routing, inventory updates, and shipping label generation, freeing up your team to focus on more strategic activities that drive business growth.
Compliance and Accuracy: Ensure compliance with shipping and regulatory requirements, reducing the risk of fines and penalties. Accurate order fulfillment also decreases the likelihood of returns and exchanges, protecting your bottom line.
Collaboration Tools: Facilitate better communication and collaboration among your team members with built-in tools, ensuring everyone is on the same page and can work together effectively to meet business goals.

Industry Expertise

Extensiv Order Manager specializes in streamlining operations for eCommerce businesses, particularly those dealing with multi-channel retailing. Its industry expertise lies in integrating various sales channels, inventory management, and order fulfillment processes, making it an ideal solution for online retailers, dropshipping businesses, and omnichannel merchants. The software is best suited for small to medium-sized enterprises looking to optimize their online sales operations, reduce manual errors, and improve customer satisfaction through efficient order processing and delivery.

Extensiv Order Management Reviews

Average customer reviews & user sentiment summary for Extensiv Order Management:

95 reviews

97%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Extensiv Order Management reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Inventory Management: Extensiv Order Manager provides tools to manage inventory across multiple warehouses and sales channels, preventing stockouts and overselling.
Order Fulfillment: The platform streamlines order processing, from picking and packing to shipping, with automation features and integrations with shipping carriers.
Multichannel Selling: Extensiv Order Manager supports selling on various online marketplaces and eCommerce platforms, centralizing order management.
Reporting and Analytics: Users can access data and insights on sales performance, inventory levels, and other key metrics to make informed business decisions.
Integrations: Extensiv Order Manager integrates with various eCommerce tools and platforms, such as Shopify, Amazon, and QuickBooks.

Cons

Customer Support: Users have reported challenges in getting timely and effective assistance from Extensiv's customer support team, leading to frustration and unresolved issues.
Usability: The platform's interface and workflows can be complex and require a significant learning curve, especially for users who are new to order management systems or have limited technical expertise. This complexity can hinder efficiency and user adoption.
Integrations: While Extensiv offers a range of integrations with other eCommerce platforms and tools, some users have encountered limitations or difficulties with specific integrations, which can impact their workflows and data synchronization.

Researcher's Summary:

Extensiv Order Manager has garnered a mixed bag of user reviews over the past year. Some users rave about its user-friendly interface and its ability to streamline their eCommerce operations, making it a breeze to juggle sales orders, purchase orders, and invoices all in one place. They also appreciate its seamless integration with popular eCommerce platforms like Shopify and WooCommerce, ensuring smooth sailing regardless of order volume. On the flip side, some users find the software's features lacking and its price tag a bit steep, especially when compared to similar products on the market.

What sets Extensiv Order Manager apart is its robust order fulfillment and shipping capabilities. It boasts advanced features for efficient order tracking and processing, along with real-time inventory tracking to keep businesses in the know about stock levels and product allocation. This ensures that shipping operations are in sync with customer demands, keeping both businesses and customers happy. However, the lack of certain features and the higher price point compared to competitors might give some potential users pause.

All in all, Extensiv Order Manager is a good fit for businesses seeking a comprehensive eCommerce management solution, particularly those with high-volume sales or complex fulfillment needs. Its ability to centralize operations and provide end-to-end control over the entire eCommerce process makes it a valuable tool for businesses looking to level up their game. However, it's important to weigh the pros and cons carefully before taking the plunge, especially if budget is a concern or if specific niche features are required.

Key Features

Multi-Channel, Multi-Warehouse Synchronization: Enables multi-channel, multi-warehouse synchronization in real-time so that the business can streamline managing multiple spreadsheets.
Order Processing: Routes orders to multiple warehouses, making shipping flexible, regardless of how the seller fulfills orders.
Cross Channel Analytics: Helps businesses figure out the most profitable channels and products. These insights will help drive the business forward.
Single-Click Replenishment: Automation takes care of mundane and repetitive tasks so that businesses avoid out-of-stock situations. Reorder products and materials with one click.
Inventory Optimization: Ensure product availability while reducing excess stock and inventory costs with forecast demanding and supply variable management.
Real-Time Analytics: Capture, process and share all financial information instantly and ensure data collection and query resolution within seconds.
Barcoding: Eliminate the possibility of human error and reduce inventory costs with fast and reliable barcoding.
Account Integration: Get a real-time view of all transactions and accurately calculate job costing and commission with an integrated accounting system.

Limitations

At the time of this review, these are the limitations according to user feedback:

Data is scattered and hard to find in the analytics module.
It requires several integration partners and connectors to use the software.
Buying multiple integration partners and connectors is expensive.
The configuration process is difficult and time-consuming.
No two-way communication with other systems or software is possible without a third party.