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#8

eFax is ranked #8 on the top 10 Online Fax Services leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

eFax Pricing

Based on our most recent analysis, eFax pricing starts at $16 (Monthly).

Price
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Starting From
$16
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

eFax is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for eFax:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

eFax Benefits and Insights

Why use eFax?

Key differentiators & advantages of eFax

  • Cost Efficiency: Reduces expenses associated with traditional fax machines, such as paper, ink, and maintenance.
  • Environmental Impact: Minimizes paper waste and energy consumption, contributing to greener business practices.
  • Accessibility: Allows users to send and receive faxes from anywhere with an internet connection, enhancing remote work capabilities.
  • Security: Provides encrypted transmission and secure storage, ensuring sensitive information is protected.
  • Scalability: Easily adapts to the needs of growing businesses without the need for additional hardware.
  • Integration: Seamlessly integrates with email and other business applications, streamlining workflow processes.
  • Reliability: Offers high uptime and dependable service, reducing the risk of missed or delayed faxes.
  • Compliance: Helps businesses meet regulatory requirements such as HIPAA and GDPR by providing secure fax solutions.
  • Convenience: Eliminates the need for physical fax machines, allowing for digital document management and easy archiving.
  • Time Savings: Speeds up the process of sending and receiving documents, improving overall productivity.

Industry Expertise

eFax is particularly well-suited for industries that handle sensitive information, such as healthcare and finance, due to its strong security features, including FIPS-certified encryption and HIPAA compliance. It is also a good option for smaller companies and sole proprietors who want to move away from paper-based faxing and send and receive faxes from any device.

Synopsis of User Ratings and Reviews

Based on an aggregate of eFax reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Digital Convenience: eFax eliminates the need for a physical fax machine, allowing you to send and receive faxes directly from your computer or mobile device.
  • Large File Sharing: You can send large files up to 3GB through eFax's secure system, overcoming email attachment size limitations.
  • Fax Storage and Organization: eFax provides unlimited online storage for all sent and received faxes, making it easy to manage and retrieve documents.
  • Enhanced Security: eFax uses encryption and other security measures to protect your confidential faxes during transmission and storage.

Cons

  • Pricey Plans: eFax's subscription fees are often higher compared to other online fax providers, which can be a deterrent for budget-conscious businesses.
  • Extra Costs: Going over the monthly page limit can lead to additional charges, making it crucial to accurately estimate your fax usage.
  • Cancellation Hassles: Some users have reported difficulties canceling their eFax subscriptions, encountering a complex and time-consuming process.
  • Usability Issues: Recent updates have been reported to negatively impact the user experience, requiring additional steps to send faxes and potentially slowing down workflow.

Researcher's Summary:

Ever get the feeling you're stuck in a fax faux pas, unsure if you should hit "send" on that eFax subscription? Recent user reviews on eFax paint a somewhat faded picture. While praised for its user-friendly interface and robust features like digital signatures and large file transfers, eFax seems to have lost some of its luster due to its pricing. Users often find themselves shelling out more than they anticipated, especially when exceeding monthly page limits. This cost factor, coupled with a cancellation process that some have described as a labyrinthine maze, leaves many feeling like they're stuck in a contract longer than expected.

The platform's reliability, once a shining beacon, has also come under scrutiny, with some users reporting technical hiccups, particularly after website updates. While eFax still holds its own in terms of security and customer support, the negative feedback regarding its cost and cancellation policy makes it a less attractive option, especially for budget-conscious users or those with infrequent faxing needs. Think of it like this: eFax is like that reliable, but expensive, vintage car – it gets the job done, but you might find yourself yearning for a sleeker, more cost-effective model. For those who prioritize ease of use and don't mind paying a premium for a well-established name, eFax might still hold some appeal. However, those seeking a budget-friendly option with transparent pricing and a smoother user experience might want to explore alternatives before hitting that "send" button on an eFax subscription.

Key Features

Notable eFax features include:

  • Cloud Storage: Securely store and access your faxes in the cloud, eliminating the need for physical storage space.
  • Mobile App: Send and receive faxes directly from your smartphone or tablet using the eFax mobile app, available for both iOS and Android.
  • Electronic Signatures: Easily sign documents electronically, streamlining the process of sending signed faxes without needing to print, sign, and scan.
  • Fax Number Porting: Keep your existing fax number by porting it to eFax, ensuring continuity and avoiding the hassle of updating your contact information.
  • International Faxing: Send faxes to over 200 countries, making it convenient for businesses with global operations.
  • Large File Sharing: Share large files up to 3GB via fax, bypassing the limitations of traditional email attachments.
  • Integration with Email: Send and receive faxes directly from your email account, integrating seamlessly with your existing workflow.
  • Multiple File Formats: Support for various file formats including PDF, JPEG, and TIFF, ensuring compatibility with different types of documents.
  • Searchable Fax Archive: Quickly locate specific faxes using the searchable archive feature, which indexes all your sent and received faxes.
  • Customizable Cover Pages: Create and use personalized cover pages for your faxes, adding a professional touch to your communications.
  • 24/7 Customer Support: Access round-the-clock customer support to resolve any issues or answer questions, ensuring uninterrupted service.
  • HIPAA Compliance: Ensure the security and privacy of sensitive information with HIPAA-compliant faxing, suitable for healthcare providers and other regulated industries.
  • Fax Broadcasting: Send a single fax to multiple recipients simultaneously, saving time and effort when distributing information to a large audience.
  • Fax Number Selection: Choose from a wide range of local and toll-free fax numbers, enhancing your business's accessibility and professionalism.
  • Document Preview: Preview your faxes before sending to ensure accuracy and completeness, reducing the risk of errors.
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