Salsa CRM Reviews & Pricing

by Salsa Labs | Founded 2003, Bethesda, MD

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What is Salsa CRM?

Industry Specialties: Serves all industries

Salsa CRM offers a platform designed to assist non-profit organizations, providing a seamless experience with operational activities such as fundraising, donation management, online advocacy and much more. Users can leverage it to deepen donor relations, track and nurture staff efficiency, and accelerate fundraising efforts. Users can align offline and online inputs to work in sync with ongoing and upcoming campaigns.

It takes care of digital needs by maintaining an online presence for users and also integrates marketing automation and event registration. It also offers policy, development and communication for internal teams.

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User Sentiment i

Based on 212 reviews:

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#112

Salsa CRM is ranked #112 in the Sales Acceleration Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Salsa CRM Pricing

Based on our most recent analysis, Salsa CRM pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Salsa CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Salsa CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Salsa CRM Benefits and Insights

Why use Salsa CRM?

Key differentiators & advantages of Salsa CRM

Unified Data: Salsa CRM aligns segmenting, targeting and reporting on one dashboard that makes it easier for the users to carry out their operations. It captures online and offline historical data, enabling users to track each supporter in the present, generate reports on past data and create structured plans for the future.
Integrated Suite: The platform makes it easy for users to deliver better campaign results, allowing them to work hand-in-hand with the help of other suite functionalities. They can integrate their data with Salsa Engage to use Salesforce’s standard versions as well as its Nonprofit Success Pack.
Supporter Growth: The software helps create modern list growth strategies via sign-up forms and petitions. Users can expand contact discoveries and drive donor engagement with the help of Facebook lead ads integration, P2P fundraising pages and marketing automation.
Client Success Hub: Salsa CRM aligns the Scholars eLearning, Smart Start Fundraising and Online Advocacy programs along with a support center. Teams are able to accelerate growth by leveraging this technology to deliver results on donations received.
Constituent Segmentation: List segmentation facilitates better data organization and tracking of donation history, frequency of giving, affiliations, age, event attendance and other relevant indicators. This information helps users optimize engagement strategies.
Streamlined Fundraising: Users can integrate the system with other fundraising software to generate and deliver more value to donors. A rich template library of emails and forms streamline asset creation and help accelerate campaigns.
Effective ROI: The software has initiated a growth of 75% in donor retention, a 35% increase in efficiency and 45% upscale in productivity of the teams. It also allows users to calculate and work on their ROI with a dedicated ROI calculator.

Industry Expertise

Salsa CRM has added value to over 10,000 nonprofit organizations across different niches such as animal and wildlife welfare, arts and culture, civil rights and social justice, community improvement, education, environmental issues, food and agriculture, health and medical, housing and shelter, human services, and youth development.

Salsa CRM Reviews

Average customer reviews & user sentiment summary for Salsa CRM:

212 reviews

80%

of users would recommend this product

Salsa CRM has a 'great' User Satisfaction Rating of 80% when considering 212 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Salsa CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Robust Database: Salsa CRM excels in managing and organizing constituent data, allowing nonprofits to create comprehensive donor profiles and track interactions effectively.
User-Friendly Reporting: The platform is praised for its intuitive reporting tools, empowering users to easily generate insightful reports on fundraising campaigns and donor activity.
Excellent Customer Support: Salsa CRM is known for its responsive and helpful customer support team, ensuring that users receive timely assistance when needed.

Cons

Clunky Interface: Users have reported that navigating the system can be counterintuitive and cumbersome, particularly when it comes to reporting and correspondence tasks.
Integration Issues: Salsa CRM has been criticized for its poor integration capabilities, particularly with other software commonly used by nonprofits. This lack of seamless integration can lead to data silos and inefficiencies in workflows.
Outdated Design: Some users have described the platform's design and user experience as outdated, particularly when compared to more modern CRM solutions. This can make the system feel clunky and less user-friendly, potentially impacting staff productivity.

Researcher's Summary:

Can Salsa CRM spice up your nonprofit's operations? User reviews from the past year suggest that Salsa CRM is a robust tool for nonprofits, particularly larger organizations, seeking to enhance their fundraising and donor management. Users consistently applaud its comprehensive features, especially its robust reporting capabilities and user-friendly design, making it a breeze to track donations, manage donor relationships, and streamline fundraising campaigns. For instance, one user praised the platform's ability to generate acknowledgments for donations, simplifying a task that can often be time-consuming.

However, some users have pointed out a steeper learning curve, which might be daunting for smaller organizations with limited staff. Additionally, there have been occasional concerns raised about customer service, with some users experiencing delays or difficulties in getting issues resolved promptly. A recurring sentiment among users is that while Salsa CRM is a powerful tool, its complexity might be better suited for larger organizations with dedicated resources to maximize its potential. Smaller nonprofits might find more user-friendly and affordable options in the market.

One of the standout features of Salsa CRM is its seamless integration with Salsa Engage, a marketing-focused platform, creating a "fierce force" for nonprofits. This integration allows organizations to manage everything from constituent logging and donor retention to marketing automation and peer-to-peer fundraising, all within a unified system. This comprehensive approach makes Salsa CRM a compelling choice for nonprofits looking for an all-in-one solution to manage their fundraising and engagement efforts. However, potential users should be aware that, like many complex CRM systems, Salsa CRM can have occasional bugs and technical glitches.

Key Features

Donor Management: The platform enables users to track donor contact data, relationships, interests, demographics and social media information. This helps with role-based restrictions, security and de-duplication of features that keep the system data clean.
Digital Presence: This feature covers all the essentials of digital marketing from an NGO perspective such as marketing automation, email marketing, social media marketing, drag-and-drop sign up forms and marketing dashboard analytics. Users can manage and execute their marketing campaigns from one dashboard.
Online Fundraising: It’s easy for donors and users to generate and maintain funds and records through online donation forms, automated gift acknowledgments, online event registration, secure payment processing and fundraising dashboard analytics.
Peer-to-Peer Fundraising: The software encourages donors to engage through custom event pages, personal and team fundraising pages, built-in fundraiser coaching and a free P2P mobile fundraiser app. Users can track analytics on a unified P2P dashboard.
Data Insights: Users gain greater visibility into business performance with the ability to create, track and analyze reports that consist of key metrics and database information. This information, along with dashboard customization, helps them generate actionable insights for better inputs in a campaign.

Limitations

These are the product limitations at the time of this writing, based on user reviews:

It restricts email formatting options.
Salsa CRM offers restricted integrations with system functionalities such as Sales Engage product apps or the credit card processor.
The software functionality is complicated.

Suite Support

The support team can be reached Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST.

Email: Users can write to [email protected] for assistance or concerns.

Phone: The support team can be reached at (866) 935-8281.

Training: Salsa CRM provides a knowledge base section that covers self-paced training with a number of resources to learn from. Articles, webinars, community education and product consulting services are available to help users solve their queries.

Tickets: In case of technical support needs or a shortage of information in the knowledge base, users can raise a ticket on the website’s support section.

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