Categories:

#99

iMIS is ranked #99 in the Customer Success Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

iMIS Pricing

Based on our most recent analysis, iMIS pricing starts at $200 (Monthly).

Price
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Starting From
$200
Pricing Model
Monthly
Free Trial
No

Training Resources

iMIS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for iMIS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

iMIS Benefits and Insights

Why use iMIS?

Key differentiators & advantages of iMIS

  • Virtual Event Playbook: Learn everything needed to host a virtual conference or event. The free guide captures detailed lessons about annual conferencing, virtual content delivery, sponsorship options, attendee engagement and more. 
  • Cloud Computing: Microsoft Azure partnership offers a 100% optimized cloud experience. Cloud computing offers unparalleled scalability, reliability and performance. 
  • Fundraising Software: Host multi-faceted campaigns and events with a range of fundraising capabilities such as a unified view of interactions, easy engagement metrics, community collaboration and more. Extends financial management with a PCI-validated solution. The dashboard also covers timely, personalized and automated engagement and communication with donors. 
  • Versatile Solutions: Provides a range of operational, functional and compliance solutions to help the fundraising process. Hosts, manages and executes events seamlessly. Some solutions include association management, membership management, regulatory bodies, public media, unions and more. 
  • Simplified Experience: Offers a simplified user-experience with built-in web, CMS and social media capabilities, executive dashboards and mobile delivery. 

Industry Expertise

The platform is used by 95% of Fortune 500 companies across 20 countries. They specialize in catering to non-profit organizations of all sizes, with over 40,000 users and more than 50 million memberships.

iMIS Reviews

Average customer reviews & user sentiment summary for iMIS:

User satisfaction level icon: great

105 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of iMIS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Comprehensive Features: iMIS offers a wide array of features designed specifically for association management, covering membership, events, fundraising, and more, eliminating the need for multiple software solutions.
  • Integration Capabilities: iMIS acts as a central hub, seamlessly integrating with various third-party systems, allowing for streamlined data flow and enhanced functionality.
  • Streamlined Association Management: iMIS effectively manages complex member data, automates tasks, and provides tools for communication and engagement, simplifying daily operations for associations.

Cons

  • Price: iMIS can be cost-prohibitive, especially for smaller organizations with limited budgets.
  • Reporting Complexity: Some users find the reporting features complex and requiring technical expertise to fully utilize.

Researcher's Summary:

Is iMIS really the real deal when it comes to association management software, or does it miss the mark? User reviews from the past year paint a somewhat mixed picture of this comprehensive platform. While iMIS is generally lauded for its robust functionality and ability to streamline various aspects of association management, such as membership tracking, event planning, and financial administration, it also draws its fair share of criticism, particularly concerning its complexity and cost. Users consistently highlight the steep learning curve associated with iMIS, often citing the need for extensive training and potentially specialized knowledge to fully leverage its capabilities. This complexity can be a significant hurdle, especially for smaller organizations with limited resources.

One user aptly described iMIS as a "complex software that in the right hands can provide very rich data and information," emphasizing that its effectiveness hinges largely on the user's technical proficiency. Another user, while praising iMIS for its cloud-based accessibility and regular updates, admitted that navigating the software's intricacies can be challenging, particularly when it comes to generating reports. This sentiment is echoed by several reviewers who point out the lack of user-friendliness, particularly for those unfamiliar with database management.

Despite these drawbacks, iMIS remains a popular choice, particularly for larger organizations with the resources to invest in training and support. Its ability to centralize and manage vast amounts of data, automate key processes, and integrate with other systems makes it a powerful tool for streamlining operations and gaining valuable insights. However, for smaller organizations or those seeking a more intuitive and user-friendly experience, alternatives like Glue Up, which is praised for its ease of use and modern interface, might be a better fit. Ultimately, the best choice depends on the specific needs and priorities of each organization.

Key Features

  • Contact Management: Gain a unified view of every interaction with members, supporters and organization. Manage contacts, address and demographic information along with address verification through address cleansing. Unique reciprocal channels help create clear communication between individuals and organizations. 
  • Membership Management: Renew, manage and view membership and purchase history. Tracks individual and company memberships for multi-tiered, unsteady durations and other membership models. Sends automated and personalized email reminders for deadlines and scheduled payments. 
  • Engagement Scoring: Measures and improves engagement with members, donors and organizations on a weekly, monthly and yearly basis. The dashboard calculates engagement through event attendance, purchased products, funds raised, committee participation, volunteer hours, online community participation, email opens and website visits. 
  • Certification & Education: Offers certification programs based on requirements like event attendance or product purchases. Applicants can apply and monitor certification progress online. Sends automated email reminders and notifications to applicants and participants. 
  • Events Management: Takes care of planning, logistics, communication and registration for events of all sizes. Offer flexible pricing based on registration date, membership type or other demographic information. Allows registrants to apply discount codes during registration and automates thank you emails post-registration. 
  • Fundraising Management: Improves donor communication, engagement and online giving. Helps make processes, pledges, donations, recurring funds and tributes more efficient. Sends automated, personalized email pledge reminders, gift acknowledgments and donation receipts to donors. 
  • Online Forms: Design and deploy customized donation forms with fully-featured HTML templates for custom styling and graphics. Dynamically auto-fills system data in forms. Provides complex automation for post-submission processing. 
  • Campaigns & Email Marketing: Create personalized, automated and integrated marketing campaigns. Manage and assign tasks such as marketing activities, lists, source codes, budgets, goals and reports. Create, manage and track complex sales opportunities, account ownerships, e-mail deliveries, opens and click-through rates. Personalize email campaigns with iMIS data. Schedule and automate email campaigns, including receipts, reminders and timely updates. 
  • Mobile App: Engage donors and members with a dedicated mobile app that helps replace one-time use event apps, facilitates member networking, provides a new channel of communication and more. Produces new ad revenue streams for ease of campaigns. 
  • Financials & Accounting: Helps manage financial accounting, invoices and adjustments. Add different bank accounts, accept payments with a secure integrated payment gateway and simplify processes by integrating with accounting software such as MS Dynamics or QuickBooks. 
  • Payment Processing: Pay Central, powered by OpenEdge gateway, assists in making simple, secure and offline payments. Supports next-day funded donations directly through bank accounts. Eliminates human errors by fully integrating voids, refunds, pre- and post-process and more. Automatically updates expired card information on a daily basis. 
  • Process Automation: Helps increase staff productivity and donor engagement by automating manual tasks and communications. Automates new-member welcomes, thank you notes, event reminders, scheduled tasks, website announcements, donation requests and more. 
  • Dashboards & Reports: Create powerful, flexible, self-service ad hoc reporting, dashboards and analytics with the help of Exago BI. Offers real-time KPI monitoring and drag-and-drop reports through a fully responsive dashboard, with support for various file formats. 
  • Virtual Conferences: iMIS Inspire offers intuitive and engaging virtual conference experiences that create accessible networking and sponsorship engagement, with fully searchable sessions and digital agendas for attendees. Supports live streaming of conferences for global audiences of any size and offers online donation forms, a review portal for conference chairs, and collects speaker presentation materials. 
  • Applications & Reviews: Leverage online submissions, a judging platform, administrative tools and revenue and awards programs. Manage large sets of submissions, allow reviewers to access the portal and accommodate committee-based reviews and tiered judging permissions. Tailor the grant process, personalized communications, easy navigation, multiple review rounds and autoscoring per requirements. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Involves a steep learning curve that requires training. 
  •  SSRS report integration makes customization difficult. 

Suite Support

The vendor provides a global portal for technical and client support that includes support ticketing, the latest product releases, online resources, training and certification, event support backend and personal account management. The functional hours for support are Monday to Thursday, 8 a.m. — 7 p.m. CST and 8 a.m. — 5 p.m. CST on Fridays.

mail_outlineEmail: [email protected].
phonePhone: (512) 491-0550.
schoolTraining: The support portal offers training options separated into beginners, intermediate and advanced levels. Training covers topics ranging from general overviews to using modules, administration, reporting, programming and more. The vendor also provides customized training modules for offices; for more information, email [email protected].
local_offerTickets: Log into a personal user account to raise a ticket.
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