CareCloud Central Reviews & Pricing

by CareCloud | Founded 2009, Miami, FL

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Overview Pricing Benefits Reviews Features

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What is CareCloud Central?

Industry Specialties: Medical

CareCloud Central is used by health organizations of all sizes to track, manage and optimize financial as well as administrative processes by streamlining operations. It helps manage workflows and optimize the completion of daily time-consuming tasks to save time and money. This leads to an increase in daily traffic, greater care and a better patient experience.

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User Sentiment

Based on 104 reviews:

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CareCloud Central Pricing

Based on our most recent analysis, CareCloud Central pricing starts at $300 (Per Provider, Monthly).

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Starting From: $300
Pricing Model: Per Provider, Monthly
Free Trial: Yes, Request for Free

Training Resources

CareCloud Central is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CareCloud Central:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CareCloud Central Benefits and Insights

Why use CareCloud Central?

Key differentiators & advantages of CareCloud Central

Streamline Workflow: Schedule appointments, chart and document with ease, and save time as CareCloud Central handles daily tasks.
Increase Efficiency and Revenue: Provide greater quality of treatment with better insights into patient care for accurate diagnosis and treatment. Streamlined operations help increase daily visits, leading to higher profits.
Get Up and Running Fast: Start using the platform quickly and help users get comfortable with the product via a smooth implementation process facilitated by CareCloud’s professional services support team. Continuous support is also available after implementation.
Reduce Denials and Errors: Avoid handwriting and legibility mistakes or coding errors that result in reimbursement denials or delays. Report electronically and have accurate patient information for better care.
Data Accessibility: Save patient data such as demographics, financial information and more simultaneously, making it accessible by physicians whenever needed.
Optimize Decision Making: Analytics for financial and administrative performance can be used to help physicians make the best decisions.

Industry Expertise

CareCloud has been serving both small practices and larger medical groups for the past 20 years. It supports multiple specialties such as cardiology, dermatology, neurology, ophthalmology, urology and more.

CareCloud Central Reviews

Average customer reviews & user sentiment summary for CareCloud Central:

104 reviews

73%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CareCloud Central reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.

Cons

Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Long wait times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.

Researcher's Summary:

CareCloud Central has garnered a mixed bag of user reviews over the past year. Many users appreciate its clean and modern interface, finding it intuitive and easy to navigate compared to more cluttered competitors like athenahealth. The platform's scheduling tools are also frequently praised for their flexibility and ease of use, allowing for efficient appointment management and reducing scheduling errors. However, several users have expressed frustration with the system's reporting capabilities, finding them to be somewhat limited and lacking in customization options compared to more robust solutions like AdvancedMD. Additionally, while CareCloud Central offers a mobile app, some users find its functionality to be restricted compared to the full desktop version, hindering on-the-go productivity.

One of CareCloud Central's key strengths lies in its integrated approach, combining practice management, electronic health records (EHR), and patient engagement tools into a single platform. This streamlines workflows and reduces the need for multiple software solutions, which can be a significant advantage for smaller practices seeking an all-in-one solution. However, this integration can also be a double-edged sword, as some users find that certain features, such as billing and claims management, are not as comprehensive or customizable as standalone solutions like Kareo. Ultimately, CareCloud Central appears to be best suited for small to medium-sized practices that prioritize ease of use, a modern interface, and integrated functionality over extensive reporting capabilities and highly customizable features.

Key Features

Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily book and confirm appointments. Automated patient reminders reduce no-shows.
Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker.
Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place.
Financial Workflow:
- Automate financial tasks such as billing, claim submission and remittance.
- Simplify coding and charge entries.
- Scrub claims any errors that may result in denials or delayed payments.
- Track payments with a central remittance repository.
Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data.
Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. View staff productivity levels to ensure everyone is meeting Meaningful Use standards.
Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates, and financial and clinical reports can be accessed conveniently.

Limitations

Some of the product limitations based on user feedback at the time of this review:

No drill-down reporting.
Doesn’t offer user-friendly billing services.
Can’t switch from one app to another.
No ability to create a task or to-do list.
Not compatible with Android devices and has limited tablet functionality.

Suite Support

Email: No info available, but live chat is available online.

Phone: 1-866-931-3832, Monday to Friday, 8 a.m. - 9 p.m. EST.

Training: CareCloud offers three different levels for professional services, from a rapid implementation approach to a consultative perspective. A customer education and training portal provides users with an online community of peers (providers, practice managers) for sharing tips and tricks and getting questions answered. It also provides product release notes and Meaningful Use help guides. Case studies, physician and patient insights also available on the website.

Tickets: Not available.

Cost of Ownership

License/Subscription Cost	Subscription fee is based on a per user, per month rate, including an upfront cost for customization and support services Automatic software upgrades are included with the subscription fee
Maintenance Cost	Cost is included in the subscription fee
Installation/Implementation Cost	Set-up fees are included with the subscription cost
Customization Cost	Provides customizable plans with lowered prices for multiple users
Data Migration Cost/Change Management/Upfront Switching Cost	Cost will vary depending on the amount of data needed to be migrated as well as that data’s complexity
Recurring/Renewal Costs	Included with the subscription fee, month-to-month