athenaCollector Reviews & Pricing

by athenahealth, Inc. | Founded 1997, San Diego, CA

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Overview Pricing Benefits Reviews Features

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What is athenaCollector?

Industry Specialties: Medical Billing

athenaCollector, developed by athenahealth, Inc., is a comprehensive software solution designed for medical practice management. It is particularly well-suited for healthcare providers seeking to streamline their billing processes, enhance revenue cycle management, and improve overall practice efficiency. One of the key benefits of athenaCollector is its ability to reduce administrative burdens, allowing medical professionals to focus more on patient care rather than paperwork. The software is known for its robust features, including claim processing, appointment scheduling, and reporting analytics, which collectively contribute to its popularity among users. When compared to similar products in the market, athenaCollector stands out for its user-friendly interface and the high level of customer support provided by athenahealth. Pricing for athenaCollector typically varies based on the size of the practice and the specific services required, with payment options designed to accommodate different budgetary needs. This flexibility in pricing, coupled with its comprehensive suite of features, makes athenaCollector a competitive choice for medical practice management.

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athenaCollector Pricing

Based on our most recent analysis, athenaCollector pricing starts at $0 (Per Transaction, 7% Flat Rate).

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Starting From: $0
Pricing Model: Per Transaction, 7% Flat Rate
Free Trial: Yes, Request for Free

Training Resources

athenaCollector is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for athenaCollector:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

athenaCollector Benefits and Insights

Why use athenaCollector?

Key differentiators & advantages of athenaCollector

Get Paid More, Faster: AthenaCollector helps your organization get paid more quickly by scrubbing claims of any errors before submission. Denied claims can be resubmitted automatically to save time and prevent missing out on reimbursements.
Improve Collections With Less Work: AthenaCollector helps to ensure the full amount of money owed is paid in a timely manner, boasting a 95% first-pass acceptance rate for insurance claims. By automating the billing and payment processes, staff members are required to do less work overall.
Optimize Staff Performance: With more time available to your physicians through the automation of tasks, your healthcare professionals can get back to focusing on what’s most important — the patient. Analytics help provide insights and recognize patterns, making accurate diagnosis and treatment more likely.
Compare Your Performance With Your Peers: By connecting with other AthenaHealth providers, you can compare the performance of your facility with others using the network. This can help lead to greater treatment results. Data analytics are made transparent and much easier to understand by displaying information in graphs, charts and more.
Speed Up Patient Visits: Rather than having to check a patient’s insurance eligibility before each appointment, updates can be made online by the patient themselves. Additionally, a patient can walk out of the building once their appointment is finished with their payment taken out automatically. This gets rid of the time spent settling up once an appointment is finished. Athena’s advanced scheduling tool also helps to keep patient wait times down.

Industry Expertise

AthenaHealth has been serving healthcare professionals for over 20 years. Over 200 million claims have been handled with the help of AthenaCollector, with 106 million patients served and 27,000 different health plans. AthenaHealth was founded in San Diego, CA, before moving its headquarters to Watertown, MA.

Synopsis of User Ratings and Reviews

Based on an aggregate of athenaCollector reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Claim Scrubbing: Users appreciate the ability to submit cleaner claims, reducing denials and rework, which in turn improves revenue cycle efficiency.
Integrated Patient Engagement Tools: Features like appointment reminders and patient portals enhance patient communication and satisfaction, leading to better patient retention and loyalty.
Comprehensive Reporting: Robust reporting capabilities provide insights into practice performance, allowing for data-driven decision-making and practice optimization.
Cloud-Based Accessibility: The cloud-based nature of athenaCollector enables access from anywhere with an internet connection, offering flexibility and convenience for healthcare providers.

Cons

Customer Support: Users have reported challenges in reaching customer support promptly and receiving timely resolutions to their inquiries.
Software Issues: Some users have encountered technical problems and glitches within the software, leading to disruptions in workflow and potential data inaccuracies.
System Updates: The frequency of system updates has been a concern for some users, as they can sometimes lead to temporary disruptions or require additional training to adapt to new features or changes in functionality.
Cost: The pricing structure and associated costs of athenaCollector have been mentioned as a drawback by some users, particularly for smaller practices or those with budget constraints.

Researcher's Summary:

Stepping into the bustling world of medical practice management software, athenaCollector emerges as a prominent contender, but how does it truly fare in the eyes of its users? Let's delve into the experiences shared by those who have navigated the intricacies of this platform.

athenaCollector garners praise for its comprehensive suite of features, encompassing electronic health records (EHRs), patient scheduling, billing, and insurance claims processing. Users appreciate the platform's ability to streamline administrative tasks, allowing healthcare providers to dedicate more time to patient care. The user-friendly interface and customization options further contribute to its appeal. However, a recurring concern among users is the cost associated with athenaCollector. Some find the pricing structure to be relatively high compared to alternative solutions. Additionally, while the platform offers customer support, there have been instances where users have expressed dissatisfaction with the responsiveness or effectiveness of the assistance provided.

When compared to competitors like SimplePractice, Waystar, and Kareo, athenaCollector distinguishes itself through its robust feature set and integration capabilities. Its ability to handle complex billing processes and manage large volumes of patient data makes it particularly well-suited for larger medical practices or those with specialized needs. Smaller practices or solo practitioners may find more cost-effective options with comparable features among the alternatives available. Ultimately, the suitability of athenaCollector hinges on the specific requirements and priorities of each medical practice. For those seeking a comprehensive and integrated solution with a wide range of features, athenaCollector proves to be a valuable asset, despite its higher price point. However, smaller practices or those with budget constraints may find better value in alternative platforms that offer a more streamlined and affordable approach.

Key Features

Performance Reporting: AthenaCollector allows your health professionals to view detailed, real-time reports with the click of a button. Benchmarks are established based on comparisons with other AthenaHealth customers to help drive better results.
Revenue Cycle Dashboard: Physicians can easily access revenue cycle tasks as well as patient information from a singular, centralized dashboard. The intuitive dashboard lets users quickly bounce around from one task to another without getting lost.
Appointment Scheduling: This allows your organization to optimize the number of appointments, increasing daily traffic. The online scheduling tool helps to eliminate double-scheduling or scheduling conflicts while connecting your physicians with patients. Automatic reminders are also sent out to help prevent no-shows.
Claims Management: AthenaCollector is able to automatically verify a patient’s insurance eligibility prior to their appointment. Its automatically updated rules engine helps catch errors within claims before submitting them, leading to fewer denials and higher first-time acceptance rates.
Patient Check-In: Patients are able to check themselves in online before showing up for their appointments. Any necessary information can be updated prior to the time of an appointment, saving themselves the time spent filling out charts, providing insurance and more.

Suite Support

AthenaHealth offers 24/7 emergency support through its online success community, which provides help categories for various inquiries. Patients will need to login to their AthenaNet account to access this support.

Training: AthenaCollector’s support team helps with onboarding as well as continuous training from thereon. AthenaInsight online provides a number of tools to help with common difficulties. The vendor website also provides webinars, case studies and white papers.

Tickets: A one-on-one meeting can be scheduled online by simply providing your name, organization information and a brief description of the issue or concern.