Healthpac Reviews & Pricing

by Healthpac | Founded 1981, Savanna,GA

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Overview Pricing Benefits Reviews Features

Categories:

What is Healthpac?

Industry Specialties: Serves medical industries

Healthpac offers a suite of solutions to streamline practice management and billing workflows. With Health Level 7 interface availability, it lets practices customize user workflows, permissions and screen designs. It comes with appointment scheduling and automated reporting capabilities.

Available both on cloud or on-premises, it manages the whole claims process, securely stores patient information, collects patient payment and accepts co-pays. Monitor and manage the revenue cycle with its robust set of inclusions.

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User Sentiment

Based on 11 reviews:

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Product Screenshots and Videos

Healthpac Pricing

Based on our most recent analysis, Healthpac pricing starts at $275 (Per User, Monthly).

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Starting From: $275
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Healthpac is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Healthpac:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Healthpac Benefits and Insights

Why use Healthpac?

Key differentiators & advantages of Healthpac

Easy to Use: It’s easy to implement, customize and use, with an intuitive user interface.
Streamline Billing: Streamlines the billing cycle, including patient scheduling, insurance eligibility verification, patient demographics entry, coding and charge posting, claims submission, payment posting, denial management, patient statements and reporting.
Increase Efficiency: Avoid scheduling conflicts and streamline billing to create an uninterrupted and efficient clinical workflow. Decrease data entry and claim errors and focus on patient care instead.
Increase Revenue: Maximize claim approvals and minimize denials with insurance verification, claim scrubbing, denial management and claim tracking, optimizing practice revenue.
Get Actionable Insights: Get actionable data insights from all over the practice in a central location. Interactive dashboards make data more comprehensible. Make proactive decisions based on historical data.
Increase Communication: Streamline communication between different departments and facilities, with real-time data access and sharing capabilities.
Enhance Accountability: Increase accountability by assigning specific jobs to each employee.

Industry Expertise

Healthpac serves 30,000 healthcare providers across the U.S. It’s ideal for large multi-location medical practices, including hospitals, emergency clinics, mental health facilities, private practices, laboratories and medical billing companies.

Healthpac Reviews

Average customer reviews & user sentiment summary for Healthpac:

11 reviews

100%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Healthpac reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently praise Healthpac's intuitive interface, making it simple to navigate and manage billing tasks. They appreciate the straightforward design, which allows them to quickly find the information they need.
Reliable Reporting: Healthpac's reporting features are highly valued by users. They find the reports to be accurate and comprehensive, providing valuable insights into their billing performance. This helps them identify areas for improvement and make informed decisions.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of Healthpac's customer support team. They appreciate the prompt assistance they receive when encountering issues or needing guidance. This ensures a smooth and efficient billing process.

Cons

Customer Service: Some users have reported difficulty getting in touch with customer service representatives, experiencing long wait times, and receiving unhelpful responses.
Billing Errors: Several users have encountered billing errors, including incorrect charges, duplicate bills, and issues with claim processing.
Technical Issues: Some users have reported experiencing technical glitches with the Healthpac software, such as slow loading times, system crashes, and difficulty accessing their accounts.
Limited Functionality: Some users have found that Healthpac lacks certain features that are essential for their medical billing needs, such as advanced reporting capabilities or integration with other software.

Researcher's Summary:

Is Healthpac the right prescription for your medical practice's billing woes? User reviews suggest that Healthpac, now known as i3 Verticals Healthcare, is a solid choice for medical billing companies and practices, especially those seeking a user-friendly and intuitive solution. Healthpac's strengths lie in its ease of use, requiring minimal training for implementation. Users praise its comprehensive features, including claim management, invoice history, remittance advice, and payment processing, which streamline billing processes and enhance cash flow. The software's ability to generate online claims and patient records further simplifies operations. However, some users have expressed concerns about the software's lack of advanced features, such as robust reporting and analytics, which may be a drawback for larger practices or those seeking more in-depth data insights. Despite these limitations, Healthpac's user-friendliness and comprehensive features make it a suitable choice for smaller practices and billing companies that prioritize simplicity and efficiency.

Key Features

EHR: Create, store, manage and access patient records with ease using its customizable 2015-compliant electronic health records.
Analytics Report: Presents data from all aspects of the practice, including patient care, practice performance, quality measures and revenue cycle in a centralized platform. Get actionable insights with customizable dashboards and drill down to find specific data. Leverage predictive analytics to take proactive measures.
Claim Scrubbing: Checks insurance claims to find errors before submitting them. E-claims are sent through its clearinghouse, maximizing claim approvals.
Claims Management: Manage claims with personalized guidelines for different insurance providers and specialties. Includes denial management.
Claim Tracking: Keep track of claims status by a variety of options, including insurance carrier or class.
Insurance Verification: Verify insurance eligibility of patients in real time to minimize denials.
Code/Charge Entry: Enter charges rapidly and accurately while implementing incident charge posting. Supports ICD-10 and unique CPT codes.
Fee Scheduling: Streamline payment and billing with a comprehensive list of fees. Create personalized calendars for each insurance company with multiple fee scheduling options.
Patient Scheduling: Schedule appointments and accommodate patients by tracking physician schedules with real-time updates.

Limitations

At the time of this review, these are the limitations according to user feedback:

Changes require time and resources
Has specific printer requirements

Suite Support

Email: Customers can email [email protected] for support.

Phone: Call 1-800-831-9419 (Extension: 0230) for general information. Further support is gated behind a login page.

Training: Customers can request a demo from Healthpac’s support page to get an overview of how their software works. They also send out weekly emails to their clients with recommendations, issue problem solving, feature reviews, common solutions and important updates.

Tickets: This feature is gated behind a login page.