Categories:

#3

ECP is ranked #3 in the Long Term Care Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

ECP Pricing

Based on our most recent analysis, ECP pricing starts in the range of $100 - $500.

Price
$
$
$
$
$
i
Starting From
Undisclosed
Pricing Model
Quote-based, Annually
Free Trial
No

Training Resources

ECP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ECP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ECP Benefits and Insights

Why use ECP?

Key differentiators & advantages of ECP

  • Enhance Mobility: Access files, schedules, appointment catalogues and billing details at any time from anywhere.
  • Increase Focus on Patients: Improve patient satisfaction manifold by allocating adequate staff. With automated processes, staff have free time to focus on more pressing matters.
  • Streamline Workflows: Allow staff to use and learn the intuitive and user-friendly interface to make changes on their own.
  • Maximize ROI: Increase the practice’s revenue over time. Streamline workflows and mundane tasks to free up the staff’s time, allowing them to perform vital functions.
  • Reduce No-Shows: With automated workflows and adequate staff to take care of all needs of individual patients, face a considerable reduction of no-shows.

Industry Expertise

Serves several care communities, including assisted living, independent living, memory care, intellectual and developmental disability facilities and pharmacies. Caters to health care organizations of all sizes.

ECP Reviews

Average customer reviews & user sentiment summary for ECP:

User satisfaction level icon: excellent

36 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ECP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Customer Support: About 87.5% of users reported that ECP representatives provided adequate support. Furthermore, accessing support options is easy and customer care agents reply quickly.
  • Ease of Use: Users noted that the interface is user-friendly and easy to navigate. As noted by about 97% users, no additional coding knowledge is required to use the application.
  • Deployment and Implementation: About 80% of users report that the vendor provides additional support to customers and streamline the installation process.
  • Reporting: As noted by 80% of the users, the platform’s interactive reporting helps them to keep track of medicine inventory.
  • Web/Mobile Accessibility: About 88% of users report that it is easy to access remotely.
  • Value for Money: Of the users who discuss ease of use, about 98% noted that the application implements their current workflow seamlessly, streamlines day-to-day activities and tracks medical inventories for availability of medicines.

Cons

  • Alert Functionality: About 60% of regular users mentioned the absence of alerts when their customer posts questions. They felt that an alert feature should be introduced to streamline the process for them to revert to the end users.
  • Care plans: About 99% of reviewers have pointed out the difficulty in understanding the solution’s care plans.
  • Speed and Performance: While 87% users praised the data visualization and ease of use, 80% of them noticed that the application crashes from time to time. Users felt that the software mostly hangs when there is a network failure.
  • Training: Regarding training services, 58% of users gave positive feedback. However, the other 41% of reviewers faced challenges while using some of the features.

Researcher's Summary:

ECP is a web-based solution that streamlines day-today-tasks of caregivers. Most users felt that the system offers all the tools and features they require to run their practices smoothly. In addition, the app is easy to use and users found it straightforward to navigate through the different services and options. Users have also pointed out that it offers remote connectivity which has helped them to provide their services while not present at the office. However, some users felt that the care plans option was not satisfactory as the learning curve was steep. Also, the system froze in the event of an internet outage that caused the users downtime.

Key Features

  • eMAR: Seamlessly integrate with pharmacies to reduce medication errors and time spent reviewing orders.
  • Instant Notifications: Receive instant notifications on medication delays. Staff can record necessary vitals through automated safeguards to reduce errors.
  • Risk Mitigation: Reduce human error related to prescription administration and medication counts with eMAR.
  • Resident-Centric Leads: Equip caregivers to stay on top of leads in the vicinity. Collect and store information regarding a lead before engaging.
  • ECP: Access an intuitive user interface on Windows desktops, laptops, tablets and phones, as well as Android and iOS tablets and phones.
  • EHR Support: Quickly transition from assessment to care plan while using customizable care levels.
  • Assessment and Care Plan: Conduct assessments to readily customize care plans and daily task lists according to the patients' needs.
  • Audits: Customize filters to detect missed charting, refused care and charting details.
  • Care Plan Deviation: Enable caregivers to note care levels and minutes of care given to calculate the residents' fees.
  • Maintenance: Stay up to date with building maintenance, housekeeping tasks and general community duties. Maintenance staff can create order or repair requests quickly.
  • Reports: Utilize a myriad of state-specific, data-driven reports, resident assessments and a report editor to prepare company-specific reports. Convert existing paper forms into electronic processes using a custom report editor.
  • Billing: Automate the billing process by assigning expenses and creating invoices at the time of service. Keep track of all the billable items and add recurring charges automatically.

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  The system tends to hang in the event of network outage.
  •  Doesn’t offer robust alert functionality.
  •  Lacks follow-up feature to ask users to make updates.
  •  Doesn’t provide an appointment scheduling feature.

Suite Support

ECP provides 24/7 email and call support.

mail_outlineEmail: Fill out a form on the vendor’s website.
phonePhone: (262) 684-5600
schoolTraining: Use custom training programs to educate staff. Attend year-round webinars or request personalized training.
local_offerTickets: No information available.
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings

Compare Long Term Care Software

These are the top products most often compared.

Your review has been submitted
and should be visible within 24 hours.
Your review

Rate the product