New Relic Reviews & Pricing

by New Relic, Inc. | Founded 2008, San Francisco, CA

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What is New Relic?

Industry Specialties: E-commerce, Retail, Healthcare, Media and entertainment, Non-profit, Public sector.

New Relic offers a comprehensive platform for data observability, enabling businesses to monitor, analyze, and optimize their software performance. It is particularly well-suited for industries such as technology, finance, and e-commerce, where real-time data insights are crucial. The platform's unique benefits include its ability to provide end-to-end visibility across complex systems, facilitating proactive issue resolution and performance enhancement. Popular features include real-time analytics, customizable dashboards, and seamless integration with various data sources. Users appreciate its intuitive interface and robust capabilities, which often surpass similar products in delivering actionable insights. Pricing details are not readily available, so it is advisable to contact SelectHub for a tailored quote. Overall, New Relic stands out for its powerful data observability tools that cater to the needs of businesses seeking to maintain optimal software performance and reliability.

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User Sentiment

Based on 151 reviews:

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New Relic Pricing

Based on our most recent analysis, New Relic pricing starts at $99 (Monthly).

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Starting From: $99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

New Relic is supported with the following types of training:

Documentation
In Person
Live Online
Videos
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Support

The following support services are available for New Relic:

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Chat
FAQ
Forum
Help Desk
Knowledge Base
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24/7 Live Support

New Relic Benefits and Insights

Why use New Relic?

Key differentiators & advantages of New Relic

Enhanced Visibility: New Relic provides a comprehensive view of your entire software stack, allowing you to monitor applications, infrastructure, and logs in one place. This holistic approach helps identify issues quickly and efficiently.
Proactive Problem Solving: With real-time alerts and anomaly detection, New Relic enables teams to address potential issues before they impact users, reducing downtime and improving user satisfaction.
Data-Driven Insights: By leveraging detailed analytics, New Relic helps businesses make informed decisions based on actual performance data, leading to more strategic planning and resource allocation.
Improved Collaboration: The platform's shared dashboards and reports facilitate better communication among team members, ensuring everyone is aligned and informed about system performance and issues.
Cost Efficiency: By identifying underutilized resources and optimizing performance, New Relic helps organizations reduce unnecessary expenses and maximize their IT investments.
Scalability Support: As businesses grow, New Relic scales with them, providing consistent monitoring and insights regardless of the size or complexity of the infrastructure.
User Experience Optimization: By tracking user interactions and performance metrics, New Relic helps improve the end-user experience, leading to higher customer satisfaction and retention.
Integration Flexibility: New Relic seamlessly integrates with a wide range of tools and platforms, allowing businesses to customize their monitoring setup to fit their specific needs and workflows.
Security Assurance: With robust security features, New Relic ensures that sensitive data is protected, giving businesses peace of mind while monitoring their systems.
Time-Saving Automation: Automated monitoring and reporting reduce the manual workload for IT teams, allowing them to focus on more strategic initiatives and innovations.
Performance Benchmarking: New Relic enables organizations to set performance benchmarks and track progress over time, ensuring continuous improvement and alignment with business goals.
Comprehensive Support: With access to extensive documentation and a responsive support team, users can quickly resolve issues and optimize their use of the platform.
Customizable Dashboards: Tailor dashboards to display the most relevant metrics for your team, ensuring that critical information is always at your fingertips.
Reduced Mean Time to Resolution (MTTR): By quickly pinpointing the root cause of issues, New Relic helps reduce the time it takes to resolve incidents, minimizing disruption to business operations.
Future-Proofing Capabilities: With continuous updates and new features, New Relic ensures that businesses stay ahead of technological advancements and industry trends.

Industry Expertise

New Relic is particularly well-suited for companies in the e-commerce, retail, healthcare, media and entertainment, non-profit, and public sectors. It's a popular choice for organizations that need comprehensive application performance management and real-user monitoring capabilities.

New Relic Reviews

Average customer reviews & user sentiment summary for New Relic:

151 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of New Relic reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-Time Insights: New Relic excels in providing real-time application performance data, allowing for immediate identification of bottlenecks and anomalies.
AI-Driven Anomaly Detection: The platform leverages artificial intelligence to proactively detect unusual performance patterns, often before they become widespread issues.
Comprehensive Dashboards: New Relic offers highly customizable dashboards that provide a consolidated view of application health and performance, simplifying the monitoring process.

Cons

Cost: New Relic's pricing can be a significant barrier, especially for smaller businesses or those with limited budgets.
Complexity: The platform can feel overwhelming for new users due to its extensive features and detailed data visualizations.
Resource Consumption: Running New Relic can demand a substantial amount of system resources, potentially impacting the performance of the very systems it's monitoring.

Researcher's Summary:

Is New Relic the real deal or are users singing a different tune? New Relic is a powerful observability platform that excels in application performance monitoring (APM) and anomaly detection. Its comprehensive dashboards provide a clear picture of system health, and its real-time monitoring capabilities enable quick identification and resolution of performance bottlenecks. For example, one user praised New Relic's ability to provide near real-time data that allowed them to identify and address a database query that was impacting performance.

However, New Relic's extensive feature set can lead to a steep learning curve, especially for new users. Additionally, some users have reported that New Relic can be resource-intensive, potentially impacting system performance, particularly for smaller deployments. While New Relic offers a range of integrations, some users feel it lags behind competitors like Honeycomb in terms of third-party tool compatibility, particularly regarding the depth and flexibility of querying capabilities.

Overall, New Relic is best-suited for large enterprises and teams with experience in observability practices who require real-time insights into application performance and anomalies. Its robust APM, AI-driven anomaly detection, and comprehensive dashboards make it a valuable tool for DevOps teams and Site Reliability Engineers in fast-paced environments. However, smaller businesses or teams with limited budgets and experience may find its complexity, resource intensity, and pricing structure challenging.

Key Features

Notable New Relic features include:

Full-Stack Observability: Provides end-to-end visibility across your entire tech stack, from infrastructure to applications, ensuring you can monitor every component in real-time.
Distributed Tracing: Allows you to trace requests as they flow through distributed systems, helping to pinpoint bottlenecks and optimize performance.
Real-Time Alerts: Configurable alerting system that notifies you of issues as they arise, enabling quick response to potential problems.
Custom Dashboards: Offers the ability to create personalized dashboards that display the most relevant metrics and data visualizations for your team.
AI-Powered Insights: Utilizes machine learning to detect anomalies and provide predictive analytics, helping to foresee and mitigate issues before they impact users.
Integrations: Supports a wide range of integrations with popular tools and platforms, such as AWS, Azure, Kubernetes, and more, to streamline workflows.
Log Management: Centralizes log data from various sources, making it easier to search, filter, and analyze logs for troubleshooting and auditing purposes.
Infrastructure Monitoring: Monitors the health and performance of your infrastructure, providing insights into resource utilization and potential areas for optimization.
APM (Application Performance Monitoring): Offers deep insights into application performance, including transaction times, error rates, and throughput, to enhance user experience.
Network Performance Monitoring: Tracks network traffic and performance metrics, helping to identify latency issues and optimize network configurations.
Serverless Monitoring: Provides visibility into serverless environments, allowing you to monitor functions and their interactions with other services.
Mobile Monitoring: Delivers insights into mobile application performance, including crash analytics and user interaction data, to improve app reliability.
Synthetics Monitoring: Simulates user interactions to test application performance and availability from different locations around the globe.
Data Query Language (NRQL): A powerful query language that allows you to extract and manipulate data for custom reporting and analysis.
Security Monitoring: Offers security insights by monitoring for vulnerabilities and compliance issues, helping to safeguard your systems.
OpenTelemetry Support: Embraces open standards by supporting OpenTelemetry, enabling seamless data collection and integration with other observability tools.
Service Maps: Visualizes the relationships and dependencies between services, aiding in understanding complex architectures and troubleshooting issues.
Incident Management: Integrates with incident management tools to streamline the process of tracking and resolving incidents efficiently.
Custom Instrumentation: Allows developers to instrument their code with custom metrics, providing deeper insights into specific application behaviors.
Usage Analytics: Provides detailed analytics on how your applications and infrastructure are being used, helping to optimize resource allocation and cost management.