Wisetail Reviews & Pricing

by Wisetail | Founded 2008, Bozeman, MT

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What is Wisetail?

Industry Specialties: Serves industries such as fitness, food retail, franchises, restaurant, retail and more.

Wisetail is a SaaS eLearning platform owned by Alchemy Systems. It assists with employee training, employee development, course creation and other informational needs. Designed to look and operate like a social media site through the UI, its capabilities include customized branding, mobile accessibility, knowledge management, social learning and reporting.

With biometric and digital security measures, it takes steps to ensure the integrity of its data. Administrators can set permissions, assign classes, provide feedback, fill out an enhanced profile and customize reports to best analyze data. The company also offers a people assurance technology, leading it to join the organization Intertek in 2019.

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User Sentiment

Based on 39 reviews:

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Wisetail Pricing

Based on our most recent analysis, Wisetail pricing starts at $1,000 (Monthly).

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Starting From: $1,000
Pricing Model: Monthly
Free Trial: No

Training Resources

Wisetail is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Wisetail:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Wisetail Benefits and Insights

Why use Wisetail?

Key differentiators & advantages of Wisetail

Better Communication: It can help cement company culture with a custom-branded interface that allows collaboration and communication across all levels of an organization. Users can upload photos, video and other media. It can help create an online educational company culture.
More Cohesive Brand: The custom branding elements allow administrators to create a branded experience in relation to color, logos and more. Customize it to reach specific goals and help learners feel more comfortable during their lessons.
Organized Company Knowledge: The content library centralizes important procedures, forms, branding materials and company assets so everyone who needs them can access easily. Trainees can use a single sign-on function, authenticated through SAML to get in easily and cut down on vulnerabilities. Last, administrators can control who has permission, revoke or give digital rights and whitelist certain IP addresses.
Greater Employee Engagement: In addition to the multitude of media to engage employees, it has built-in gamification elements such as a leaderboard, point systems, badges and custom goals to help spur on the competition. As a software-as-a-service option, it makes scalability easier making it less likely an organization must switch to another product later.

Industry Expertise

Wisetail was acquired by Alchemy Systems in 2017. In 2020, it was named as a key player in, “Summer 2020 Customer Success Report Rankings,” from FeaturedCustomers. In addition to the LMS, Intertek also owns a certification and assurance solution called Protek People Assurance. Wisetail participates in community initiatives through its program Wisetail Works. This award grants to nonprofit conservation organizations. The recipients include Bridgercare, the Cancer Support Community, CIT Montana, the Grizzly and Wolf Discovery Center, the Montana Code School and Thrive.

Wisetail Reviews

Average customer reviews & user sentiment summary for Wisetail:

39 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Wisetail reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Both administrators tasked with uploading and managing content and employees completing training find the interface intuitive and easy to navigate.
Mobile-first Design: Employees can complete training from their smartphone or tablet, even downloading videos to watch offline, making it ideal for those who aren't always at a desk.
Built for Engagement: Features like interactive forums, discussion threads, and social learning tools help transform training from a passive activity into an engaging experience.
Customization Options: Companies can tailor the platform to their brand, incorporating company colors, logos, and messaging for a consistent look and feel.
Actionable Reporting: Built-in reporting tools allow administrators to track metrics like course completion rates, identify knowledge gaps, and measure the effectiveness of training programs.
Stellar Support: Users consistently praise the responsiveness and helpfulness of Wisetail's customer support team, which is available to assist with technical issues and answer questions.

Cons

Advanced Features Can Be Overwhelming: Some users have reported that the platform's advanced features can be overwhelming, particularly for those unfamiliar with learning management systems or seeking a more streamlined experience.
Limited Feature Specificity: Wisetail may lack certain niche features that cater to the specific demands of some customers. This could potentially require workarounds or integrations with other tools to fully address unique business requirements.

Researcher's Summary:

Is Wisetail the whiz kid of learning management systems? User reviews from the past year suggest Wisetail is a robust platform celebrated for its user-friendly interface and mobile accessibility, making it a hit with those constantly on the go. Its social learning features, reminiscent of popular social media platforms, are praised for boosting engagement and making learning feel less like a chore and more like a collaborative experience. Users rave about the smooth implementation process and the stellar customer support, always ready to lend a helping hand. The platform's customizability is a major plus, allowing businesses to tailor the learning journey to their specific needs, which is particularly handy for industries like restaurants with unique training demands.

However, some users find the advanced features a tad overwhelming, leaving them yearning for a simpler layout. A few have also pointed out a lack of certain features that cater to their specific needs. Despite these minor hiccups, Wisetail consistently receives high marks for user satisfaction. Many users applaud its cost-effectiveness and ability to efficiently deliver training to a large workforce. Think of it like this: Wisetail is like that reliable, multi-functional kitchen gadget that might have a few extra buttons, but at the end of the day, it gets the job done without breaking the bank.

In a nutshell, Wisetail is best suited for businesses, particularly those with a large and dispersed workforce, looking for an engaging and user-friendly platform to streamline their training programs. Its mobile-first design, coupled with offline accessibility, makes it ideal for industries where employees are always on the move. While the advanced features might seem daunting to some, the platform's intuitive interface and top-notch customer support ensure a smooth user experience.

Key Features

Course Management: The course authoring tools allow users to create content and classes, forge learning paths and host live events. With a simple interface, instructors can edit and create what they need. They can embed PDFs, photos, microlearning materials, SCORM-compliant information, slideshows and videos.
User Profiles: It allows learners to upload files, participate in active discussions and mentor less experienced coworkers. On the instructor side, managers can give individuals an unlimited amount of attributes. This allows for selectivity when it comes to filtering out data for reports.
Blended Learning: It can combine more standard teaching methods with digital learning through SCORM compliant content, videos and other forms of multimedia. This is suitable for a mix of instructor-led or in-person environments.
Mobile Accessibility: The platform is accessible from most smartphones, tablets, PCs and other devices. It comes with an app that operates on Android, iOS, Mac and Windows. Lessons are automatically formatted to fit the various different screens. Learners can access lessons, trainers can provide feedback and employees can call up reference material on-the-go.
Social Learning: Users can navigate the software like they would a social media site. They can create profiles, make comments, ask for feedback, share videos and rate courses.
Reporting: It can automate reporting and adjust metrics to get the most accurate view of overall productivity and the impact of training. Administrators can monitor class completions, formal transcripts, system activity, profile changes and other data. It could have a wide scope or focus on individuals. It also tracks a real-time metric called, “vitality,” to see employee engagement.
Integrations: The solution can integrate with other HR, payroll and other necessary programs through SSO, identity management and access management tools. Integrations include 7shifts, ADP, Alliance Payroll Services, Ascentis, Kaltura, Okta, OneLogin, Paycom, Paylocity, PeopleSoft, Ping Identity, SAP, ServSave, talentReef, Ultimate Software, Vimeo, Wistia, Workpop, YouTube and many others.
Security: It has several methods of protecting data such as storing data at secure centers that are protected by two-factor authentication, biometric measures and video surveillance. Access to certain sub-sections is only granted on a case-by-case basis. Other security includes a private VPN, dedicated firewall, patched and hardened OSs, logs for auditing purposes, yearly penetration tests and change management that’s been assiduously documented. All users have to buy an SSL to ensure data is transferred safely. Data is backed up nightly and there’s a disaster plan in place.

Limitations

At the time of this review’s publication, these are the limitations of Mindflash, based on user feedback:

The backend UI is a bit difficult to understand
Some want more robust LMS features

Suite Support

Users can fill out a form online or reach out by phone for support. Customer services at Wisetail help with implementation, development and a client experience team that helps with analyzing data and meeting organizational goals. There’s also access to an online community called The Drop, webinars, a blog, an FAQ, product information and process guides.

Email: There’s not an all-purpose support email. Contact the CX (client experience) team after subscribing.

Phone: The phone number is +1 (406) 545-4662.

Training: Users can travel to the company for an intensive one-day training where they can meet their CX team. Other than that, they can contact this team anytime for help with the solution.

Tickets: It’s unclear if it uses a ticketing system.