Skilljar Reviews & Pricing

by Skilljar | Founded 2013, Seattle, WA

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What is Skilljar?

Industry Specialties: Serves SMEs, large enterprises and non-profit organizations

Skilljar is a cloud-hosted solution that helps companies scale their partner and customer training modules. It lets enterprises deliver effective training programs to customers, channel partners, contractors and community members. It integrates with businesses to measure revenue and customer activity.

It speeds up customer engagement and onboarding by supporting multimedia course production, automated CRM data integration and mobile-friendly learning ecosystem. Educators can upload courses, add company branding and publish them online without any technical knowledge. Training is available in audio, video, instructor-led or live formats. Its video tools simplify the creation and distribution of training materials and integrate data with numerous business applications like Marketo and Salesforce.

It supports integrations with ERP systems and provides social certifications, payments engine and advanced analytics for businesses to create courses with ease. Programs can be distributed easily to mobile and web devices. It helps companies provide comprehensive and consistent customer training and boosts product renewal and adoption rates.

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User Sentiment

Based on 314 reviews:

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Skilljar Pricing

Based on our most recent analysis, Skilljar pricing starts at $30,000 (Annually, Quote-based).

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Starting From: $30,000
Pricing Model: Annually, Quote-based
Free Trial: No

Training Resources

Skilljar is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Skilljar:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Skilljar Benefits and Insights

Why use Skilljar?

Key differentiators & advantages of Skilljar

Responsive Interface: Skilljar is easy-to-use and responsive for businesses and customers. It is intuitive and accommodates company requirements to deliver an enriching learning experience. It stores training materials at a central location for simplified access and delivery to customers.
Scalability: It can accommodate growing company requirements and is flexible to support an expanding customer base and users. It is consistent in its uptime and lets users complete their tasks on time.
Supports Multiple Languages: Skilljar supports multiple languages for organizations to provide training solutions to a global audience. Educators can provide training content in different languages to suit multiple customers and partners.
Holistic Customer View: It offers businesses a holistic view of their customers. Data from multiple sources like marketing tools, CRMs, service tools, accounting and software lets users create different customer profiles. Customers can also be segmented according to criteria including support needs, usage behavior and subscription models for personalized attention. Companies can monitor customers’ actions and interactions with different teams and create health scores according to client satisfaction.
Training Portals: Skilljar lets companies create separate portals for its varied audience and customize them according to their requirements. Its advanced course authoring lets instructors construct training programs using its pre-built templates. Educators can create instructor-led sessions and learning paths for structured learning.
Integrations: It seamlessly integrates with numerous third-party business applications like Salesforce and Marketo. This functionality helps create and distribute training content swiftly by syncing data with business apps.
Mobile Responsive: Skilljar helps businesses deliver training materials anytime and on any medium. Learners have the flexibility to get trained on their laptops, tablets or smartphones. Availability of training materials on-the-go improves overall course participation.

Industry Expertise

Skilljar provides training solutions to industries such as business services, software manufacturing, software development, human resources, professional services and more. It helps train hundreds of end users every month and speeds up onboarding by as much as 90%. It improves customer engagement with products and enhances organizational efficiency by 30%. Companies can train their customers swiftly and keep them engaged and productive.

Skilljar Reviews

Average customer reviews & user sentiment summary for Skilljar:

314 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Skilljar reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Skilljar is known for its user-friendly interface, which allows for easy navigation and customization, even without deep technical expertise.
Integrations: Skilljar integrates seamlessly with various tools, including CRM systems, to streamline data management and enhance functionality.
Strong Support: Skilljar is recognized for its excellent customer support, particularly during the initial setup and ongoing use of the platform.
Analytics Capabilities: Skilljar offers robust analytics features that allow businesses to monitor customer engagement and assess the effectiveness of their training programs.
Versatile Content Creation: Skilljar supports a wide range of content formats, including videos, quizzes, and downloadable materials, to create engaging and diverse learning experiences.

Cons

Limited Gamification: While Skilljar offers some gamification elements, users seeking advanced features like elaborate point systems or interactive challenges might find the current options somewhat limited.
Basic Collaboration Tools: Skilljar's collaborative features, such as discussion forums, are considered rudimentary by some users. Businesses looking for robust real-time collaboration tools within the platform might need to consider integrations or alternative solutions.

Researcher's Summary:

Is Skilljar really all it's cracked up to be, or will it leave you feeling jarred? User reviews from the past year paint a largely positive picture of Skilljar as a customer and partner education platform. Users consistently praise its user-friendly interface, highlighting its intuitive design that allows for easy navigation and content creation. One user even described it as "easy to dive right in and start creating content." Skilljar's strength in integrations is also frequently lauded, with users appreciating its compatibility with various business tools, which streamlines workflows and centralizes data. However, some users have voiced concerns about Skilljar's limitations in advanced reporting and customization. While the platform offers basic reporting features, some users find them restrictive for in-depth analysis. Similarly, although Skilljar provides customization options, some users note that achieving more complex customizations often requires coding knowledge, which can be a hurdle for those without technical expertise.

Skilljar differentiates itself through its specialized focus on external training, setting it apart from more general-purpose LMS platforms. Its features are tailored specifically for customer and partner education, including audience-specific portals, robust analytics for tracking learner progress and content effectiveness, and seamless integration with CRM and marketing automation tools. These aspects are crucial for businesses aiming to enhance customer onboarding, improve product adoption, and drive customer engagement and retention. For instance, one user highlighted how Skilljar's API connections allowed them to personalize the training experience by directing users to specific landing pages with relevant content, a feature not available in their previous system.

In conclusion, Skilljar emerges as a strong contender for businesses seeking a user-friendly and feature-rich platform dedicated to customer and partner education. Its strengths lie in its intuitive interface, robust integrations, and specialized focus on external training. However, businesses requiring advanced reporting and customization capabilities might find the platform's limitations a drawback. Overall, Skilljar is best suited for organizations prioritizing ease of use, seamless integrations, and a dedicated platform for external training, particularly those focused on driving customer success and engagement.

Key Features

Supports Multiple Content Types: Skilljar comes with flexible content authoring tools for organizations to offer variable content types. It helps businesses create multiple learning pathways based on user skillset, role and more. It supports high-quality audio, video and course content can be easily embedded from external hosts. It is compatible with AICC, SCORM and offers a native quizzing engine. It also provides live training registration and management.
Assessments and Certifications: Its built-in assessment and certification tools lets organizations display their expertise. It comes with a built-in quizzing tool to assess students’ knowledge. Learners automatically receive certificates and badges after course completion; each certificate can be accessed via a unique URL. Students can flaunt their accomplishments with its LinkedIn integration. For high-stakes tests, organizations can make use of its remote proctoring module.
E-Commerce Flexibility: Skilljar offers direct sales and e-commerce functionality for companies to price and package their training materials. Users can sell customer training subscriptions with its robust e-commerce and payment tools. It has flexible prices and packaged course content and aligns payment gateways with a company’s finance division. Its Salesforce integration helps realize revenue.
Customizable: It lets businesses customize their training portals to match their branding and visual identity with tailored designs. Administrators can create custom objects, fields, calculations, views and rules according to their workflows. Its advanced customization capabilities like CSS, Javascript and HTML let users tailor their portals to offer a unique experience. It offers pre-built templates and dynamic theme control options for enhanced appeal. Learners can self-register through SSO, Salesforce or APIs for instant access.
Secure and Reliable: Skilljar is designed for stringent security protocols for global users. It supports enterprise-grade security and is SOC2 certified. Its robust integrations and APIs accommodate multifarious programs and complex cases. It also offers support for premium implementation and customer success.
Advanced Analytics: Skilljar lets users interact with its centralized dashboard. It generates pre-built and customized reports that offer deep business insights. Its extensive reporting tools help companies make data-driven decisions about customer health and training. It also aggregates data on learners’ performance and other key metrics and displays on dashboards and reports.
While Labeling: Skilljar lets users customize their account with the company's branding, logo and a personalized URL. Administrators can implement personalized branding throughout the application.

Limitations

This product has the following limitations as of writing this review:

UI is basic and dated. Authoring tools are not updated, and lessons feel offset.
Navigating within courses, domains and catalogs is difficult.
Lacks default settings for lessons or courses.
Reporting tools aren’t flexible and detail-oriented.
Lacks features like gamification, course completion leaderboards, automatic notifications and learner pathways.
Analytical capabilities lack the sophistication to handle large chunks of data.

Suite Support

Email: Sales related queries can be emailed to [email protected].

Phone: This information is currently not listed.

Training: Skilljar’s site features a resource center with a resource library, webinars, ebooks, blogs and best practices to guide users on various topics related to product set-up and issues faced.

Tickets: Users can submit tickets through Skilljar’s site.