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#61

Intertek Alchemy is ranked #61 in the Training Management System Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Intertek Alchemy Benefits and Insights

Why use Intertek Alchemy?

Key differentiators & advantages of Intertek Alchemy

  • Better Compliance: The platform helps an organization get audit-ready through its tracking, recording and other functionality. Automation makes it simple to hand over a report about the operations in one facility.
  • More Accessible Training: It offers training on and offsite, so employees can learn new skills or enforce old skills. Users can choose between self-paced and instructor-led learning. This ensures everyone gets trained as much as they need.
  • Boost Engagement: Users can train as many as 150 people at once under group-based ILT conditions. Response clickers allow everyone to take part in a competition, increasing the overall fun and group cohesion. It’s also easy to see who is getting what concepts in real time.
  • Improved Communication Having effective onboarding helps employees feel more comfortable in their positions. Delivering standardized training ensures that everyone is on the same page. This helps keep information consistent on posters, signs and across different shifts. It can also be used to share videos in break rooms.

Industry Expertise

Alchemy Academy has gained renown in the training world. In 2020 they partnered with the Produce Marketing Association to create the program FreshEdAcademy according to, “Boost Your Food Safety Knowledge in a New Online Course.” The class is comprehensive about food safety as, “PMA launches the Essentials of Produce Safety,” says. It’s been listed as a key company in the industry report, “Global Testing Inspection and Certification Market – Industry Trends and Forecast to 2026.” During the COVID-19 outbreak, it’s been offering classes on how to contain and be safe from the virus in the food world according to, “Intertek Alchemy launches program to certify training on Covid-19 health, safety protocols.”

Intertek Alchemy Reviews

Average customer reviews & user sentiment summary for Intertek Alchemy:

User satisfaction level icon: excellent

28 reviews

96%

of users would recommend this product

Key Features

  • Course Authoring Tools: This program can help create courses and add videos, SOPs, photos, videos and other assets to make courseware applicable. Content can be customized and given to large groups. Users can build new courses or copy and tweak old courses. Engaging elements include voiceovers, interactive quizzes, remediation loops, “game show” type competitions and more. It’s modeled after PowerPoint. Courses come in English, Spanish and French and can be automatically translated for employees who speak a different language.
  • Auditing and Compliance It offers tools to help an organization get ready for audits. This includes a safe place to store training records and access to records while offline. It saves time that would be spent manually entering records. The software also helps with scheduling training, paperless reporting, automatic reporting and verification and training comprehension and application. For managers, it can supply standardized action plans or corrective behaviors.
  • Courseware: The platform provides a library full of course materials such as practical training for manufacturing workers, frontline workers or other technical employees. Users can insert content that varies from site to site to ensure accuracy. It then helps with retention through gamification, competitions and quizzes. Courses can be viewed at the most convenient time for workers.
  • Industry-Specific Topics: Each industry comes with tailored training so employees are only learning what they most need to succeed. Here is some of the training that’s offered:
    • EHS: The environment, health and safety classes include prevention for back injuries, ammonia accidents, combustible bust, electrical safety, ergonomics, falls, hearing protection, knife safety, machine guarding, lockout/tagout procedures, preventing fires and protective equipment. It also covers how to communicate in GHS accordant ways.
    • Food Safety: The food safety classes include the basics of bacteria, cleaning and sanitization, effective hand washing food contamination prevention, HAACP, handling food allergens, listeria and others.
    • Leadership Training: The Alchemy of Leadership uses coaching tools, short modules and retention techniques to fully equip supervisors. Courses include active listening, anger management, building trust, communication, dealing with difficult conversations or people, engaging employees, delegation HR courses, leader behavior, managing change, performance evaluations, teamwork and more.
    • Operations: Classes in this category are contamination trim, GLPS or Good Laboratory Practices, handling cargo, lean manufacturing, preventative maintenance, root cause analysis and more.
  • Customization: The platform can create learning plans catered to specific jobs, departments or skill gaps. Reinforce the material with evaluations, tests and hands-on teaching.
  • Professional Development: For management teams looking to facilitate learning and development, it helps with training, career development and career education. The classes come from industry experts and help employees keep in top shape.
  • Coaching App: The app is geared toward helping manufacturing supervisors with pre-training observations, strengthening relations with workers and opening lines of clear communication between different stores or locations. It can measure training effectiveness and reinforce important information. For high performers, it’s a great way to recognize them.
  • Consulting: For organizations that need extra help, the company offers custom solutions regarding topics like GFSI certification, food safety plans, internal auditors, HAACP plans, FSMA compliance and helps companies get high scores on the SQF, BRC and FSSC 22000.

Limitations

At the time of this review’s publication, these are the limitations of iSpring, based on user feedback:

  • Users say the videos and tests are generally very long
  • Some say the reporting doesn’t cover enough
  • The training is very specifically geared toward the distribution, food service and manufacturing industries

Suite Support

Users can get support for Intertek’s Alchemy manager by phone at 1 (888) 988-8832 or by email at [email protected]. General support questions can be answered Monday through Friday from 3:00 a.m. to 7:30m CST. The support also includes additional resources such as case studies, blogs, ebooks, training on demands and other research.

mail_outlineEmail: Use the email [email protected].
phonePhone: Support is available by phone from 3:00 a.m. to 7:30 p.m. CST. The company’s general number is (866) 463-5117. In terms of support from different countries, it’s +1 (888) 988-8832 for the United States & Canada; (0808) 120 7597 for the U.K.; and (800) 681-6914 for Mexico.
schoolTraining: There are training videos available on the website.
local_offerTickets: There are no clear instructions on how to start a ticket. However, there is a form users can fill out on the website.
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