CrossKnowledge Reviews & Pricing

by WILEY | Founded 2000, Suresnes, France

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What is CrossKnowledge?

Industry Specialties: Serves all industries

CrossKnowledge, a sophisticated E-learning platform acquired by WILEY, excels in delivering comprehensive digital learning solutions. It is particularly well-suited for corporate environments, including industries like finance, healthcare, and technology, where continuous employee development is crucial. The platform's unique benefits include its extensive library of expertly curated content and its ability to integrate seamlessly with existing systems. Users appreciate its intuitive interface and robust analytics, which provide valuable insights into learner progress and engagement. Compared to similar products, CrossKnowledge stands out for its personalized learning paths and strong focus on skill development. Pricing details are not publicly disclosed, so potential users are encouraged to contact SelectHub for a tailored quote. This ensures that organizations can align the platform's capabilities with their specific training needs and budgetary constraints. Overall, CrossKnowledge is a versatile and powerful tool for enhancing workforce skills and driving organizational growth.

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User Sentiment

Based on 25 reviews:

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CrossKnowledge Pricing

Based on our most recent analysis, CrossKnowledge pricing starts at $49 (Monthly).

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Starting From: $49
Pricing Model: Monthly
Free Trial: No

Training Resources

CrossKnowledge is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CrossKnowledge:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CrossKnowledge Benefits and Insights

Why use CrossKnowledge?

Key differentiators & advantages of CrossKnowledge

Integrate With Existing Technologies: Integrate with many platforms, HRIS systems, outside SaaS applications and external content libraries. Incorporate complementary tools and store all content in a single location. Leverage a substantial API library to facilitate interoperability with other platforms and to collect data on students and learning metrics.
Simplify Logging In: Generate email links that direct learners to content or training with just one click. Eliminate the need to input separate usernames and passwords via automated authentication and single sign-on.
Test Before Launch: Test drive learning experiences by conducting trials and experiments before the final launch. Motivate learners, management, and L&D to provide constructive feedback. Encourage learners with a valuable feedback loop that uses coach interface technology and peer-driven suggestions.
Involve Industry Experts: Consult specialists from different fields such as psychology, soft skills, brain science and learning science to improve the quality and credibility of learning resources. Incorporate recent discoveries into training programs to make sure they’re up to date and relevant.
Facilitate Mobile Learning: Cater to the needs of modern-day students by enabling mobile learning with a responsive design for and sync across all devices. Implement complete solutions in a mobile environment and update course materials and teaching methods from any device.
Leverage Data-Driven Insights: Get tailored dashboards that systematically compile KPIs for at-a-glance comprehension. Evaluate the effectiveness of programs through learning analytics and performance reports.
Develop Soft Skills: Enable employees to acquire essential skills by utilizing pedagogical methods and modern technologies. Improve their soft skills with continuous guidance from experts.
Personalize Learning: Customize learning via a flexible learning platform. Mix and match teaching programs according to requirements.

Industry Expertise

Collaborates with businesses from a variety of sectors to provide digital learning solutions for their employees. Acquired in 2014 by Wiley, a research and education specialist.

CrossKnowledge Reviews

Average customer reviews & user sentiment summary for CrossKnowledge:

25 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CrossKnowledge reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Engaging Learning Experience: Offers interactive elements like gamification and social learning features to keep users engaged.
Mobile-Friendly Interface: Provides a seamless experience across various devices, including smartphones and tablets, enabling on-the-go learning.
Customizable Learning: Allows users to tailor their learning paths and access personalized content based on their individual needs.
Robust Analytics: Tracks learner progress and performance, providing valuable insights into the effectiveness of training programs.

Cons

Counter-intuitive Interface: Some users have reported that the platform's interface, especially the back-office functions, can be unintuitive and difficult to learn, demanding extra effort to master.
Customer Support Issues: There have been complaints regarding the responsiveness and effectiveness of customer support, potentially leaving users without timely assistance when encountering problems.
Adaptation Challenges: The platform may require adjustments to fully align with the specific needs and workflows of certain businesses, potentially necessitating additional customization or workarounds.

Researcher's Summary:

Is CrossKnowledge the learning platform that helps users "cross the knowledge gap?" User reviews on CrossKnowledge Learning Suite are somewhat of a mixed bag. While many users praise its robust analytics, easy navigation, and learner-centric design, some find it user-unfriendly, high-maintenance, and even counter-intuitive. One of its strengths is the high-quality learning content and socially engaging learning experience, which differentiates it from competitors like Docebo or TalentLMS that may focus more on features than content quality. However, the lack of customer support and the platform's complexity are major drawbacks that users say require significant effort to manage.

CrossKnowledge seems to prioritize a comprehensive feature set over simplicity, which can be a double-edged sword. This makes it a good fit for larger organizations with dedicated learning and development teams who can invest the time to leverage its full potential, but perhaps not the best choice for smaller businesses looking for a more plug-and-play solution. Think of it like a professional-grade kitchen - amazing for a seasoned chef, but maybe overkill for someone who just reheats frozen dinners.

Key Features

Skill Paths: Develop highly sought-after skills via advanced teaching materials delivered in a compact format. Create customizable, built-in skill paths that determine the right amount of material and activities for a learner's day.
Learning Suite: Involve employees in various learning programs. Includes social activities like open question sessions, practical activities like action plans, and learning activities like video and reading materials and deliver impactful education via blended learning and expert coaches. Ensure hard as well as soft skills development through micro and macro learning techniques.
Content Creation: Create personalized content for learning programs using the software learning and designing tools, or import and host third-party content or content from the web. Customize the UI with corporate branding, or even for different groups within the company.
Reporting: Keep track of individual and team progress with tailor-made dashboards for managers and learners. Utilize reporting to keep tabs on performance and learning behaviors. Export data from reports to computers or an HR system.
Integrations: Integrate with various third-party HRIS, TMS or other platforms, including Workday, SAP SuccessFactors, SharePoint, Talentsoft and more.
CK Channel: Utilize the effectiveness of informal learning. Allow learners to exchange ideas and look for ad hoc learning requirements. Provide targeted learning material categorized by topic or segregated to learners based on their requirements.
CK Blend: Deliver a step-by-step learning process backed by regular follow-ups and an exclusive coaching interface. Navigate skills that take more time and effort to develop with a multi-tiered, blended learning approach.
CK Connect: Initiate communication with students to assist them in acquiring essential skills. Help managers in developing team potential by empowering better collaboration. Offer training recommendations for an effective rollout of employee guidance.

Limitations

At the time of this review, these are the limitations according to user feedback:

The interface is a bit clunky.
Requires multiple clicks to open videos and documents.
Cannot integrate files easily into the browser.

Suite Support

The vendor offers consulting services to help clients produce digital curriculum and online skills training programs using the HILL principles. Also offers an L&D community to exchange insights with peers and learn from best practices.

Email: Not listed.

Phone: Not listed.

Training: The CK Academy offers 10 training courses on how to onboard and implement the platform, available in French and English via the vendor’s website: receive accreditation, self-register for courses and choose recommended paths based on role. The vendor also offers live product demo webinars to demonstrate how to leverage the solution’s functionalities.

Tickets: Log in to the platform and select “Support” in the menu to access “My Support.”