LiveAgent Reviews & Pricing

by LiveAgent | Founded 2011, Bratislava, Slovakia

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is LiveAgent?

Industry Specialties: All industries

LiveAgent is an online communication platform that supports personalized, multilingual customer service. It provides in-suite and standalone offerings for live chat, online self-service portals, ticket management, change and license management, and more. It offers all-in-one helpdesk support by combining all communication channels, including email, live chat, phone calls and social media, in a single company inbox.

LiveAgent offers additional services through third-party companies to provide CRM, including sales and marketing automation. Users can analyze helpdesk performance and generate multiple reports to reward high-performing support agents and track customer satisfaction.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 3716 reviews:

Add your rating:

Product Screenshots and Videos

LiveAgent Pricing

Based on our most recent analysis, LiveAgent pricing starts at $9 (Per Agent, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $9
Pricing Model: Per Agent, Monthly
Free Trial: Yes, Request for Free

Training Resources

LiveAgent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for LiveAgent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

LiveAgent Benefits and Insights

Why use LiveAgent?

Key differentiators & advantages of LiveAgent

Make Better Decisions: A range of insightful and data-driven reports summarize business aspects like accounting, inventory, employee activity and sales for performance overview and informed decision-making.
Drive Profits: Improve user experience and boost retention to create fresh revenue channels with customer marketing strategies.
Save Time: Improve customer support quality with over 180 features, like automated ticket distribution and callback, call routing, email notifications and IVR. Automate agent workflows using SLA rules, time and action.
Respond Quickly: Improve customer engagement by reaching out faster to customer queries, with an average response time close to 30 minutes.

Industry Expertise

Ideal for businesses of all sizes.

LiveAgent Reviews

Average customer reviews & user sentiment summary for LiveAgent:

3716 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of LiveAgent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Usability: 77% of users who reviewed this aspect said the software is easy to use and navigate.
Pricing: According to 82% of reviews on this element, the software offers many features at a great price.
Customer Service: The customer support channels are responsive and useful, according to 91% of users reviewing support.
Integration: 86% of users who mentioned this aspect said that the software offers multiple integrations.

Cons

Mobile Application: 84% of users who reviewed the mobile app stated that the notifications, features and design could be improved.

Researcher's Summary:

LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. All things considered, LiveAgent is a decent live chat software suitable for businesses of all sizes.

Key Features

Ticketing System: Provide customer service with a centralized response system. Address inquiries from one inbox, update ticket status, gather customer data to identify and solve problems and distribute cases automatically to ensure fast resolution of queries.
Call Center: Organize sales and provide support by managing customer calls on a unified platform. Connect devices, add agent phone numbers, place a call button on the website and make calls from the computer. Automate responses with IVR, route conversations to skip unnecessary waiting times, track missed calls using the callback feature and record talks without size limitations.
Analytics and Reports: Get insights into the team performance, agent rankings, usage statistics, customer satisfaction ratings, SLA metrics, support channels and other key benchmarks to improve business practices, products and services. Access tag, SLA compliance, channel, department time reports.
Data Protection: Enhance safety standards with help desk features to protect customer data and company practices. Ban IP addresses to limit irrelevant inquiries, enable secure login with 2-step verification, protect data between the browser and software using HTTPS encryption and store information in the data center for effective management.
Gamification: Take advantage of innovative elements to increase engagement and customer retention. Use customizable badges based on the worker’s performance and benchmarks and leaderboards to showcase achievements.
Customer Portal: Create product and brand-specific categories to help customers with self-service content and onboarding. Build knowledge bases using articles, guides, screenshots, videos, search widgets, suggestion forums and other problem-solving information to provide 24/7 customer support and boost website traffic.
Automated Replies: Create automation rules to manage the high volume of tickets with predefined actions. Transfer tickets to departments, add tags, mark and resolve tickets with system actions and minimal guided intervention. Manage rules to organize tickets effectively, improve response time and reduce support costs.

Limitations

At the time of this review, these are the limitations according to user feedback:

Inadequate mobile version.
Limited theme options.
Logs out after a point of inactivity.

Suite Support

Users can contact the 24/7 live chat widget for queries and support. Choose from upgradable subscription plans with nominal pricing and attractive features based on business requirements.

Email: [email protected].

Phone: +1 (800) 811-6590 in the U.S. and (421) 233 456 826 in the European Union & worldwide.

Training: Learn customer service basics, access resources, theories and training in the Academy. Get technical support in the form of video tutorials, how-to articles, FAQs, blogs and glossary.

Tickets: Submit a ticket in the support portal.