Categories:

What is Crisp?

Industry Specialties: Serves small and medium-size industries

Crisp provides multi-channel support software to interact online via messaging, email and Twitter for a better customer experience. It provides all-in-one messaging for customers and companies to engage effortlessly using drip campaigns, chat triggers and chatbots. No additional plugins are required to cobrowse with other customers.

It improves sales, generates leads, enhances email marketing and scales customer relationships.
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#4

Crisp is ranked #4 on the top 10 Live Chat Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Crisp Pricing

Based on our most recent analysis, Crisp pricing starts at $25 (Per Workspace, Monthly, Freemium).

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Price
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Starting From
$25
Pricing Model
Per Workspace, Monthly, Freemium
Free Trial
Yes, Request for Free

Training Resources

Crisp is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Crisp:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Crisp Benefits and Insights

Why use Crisp?

Key differentiators & advantages of Crisp

  • Improve Lead Generation: Create chatbots to generate leads on autopilot for offline settings. Customize predefined responses, channels, user data, timings and day conditions for chatbots to handle queries offline. 
  • Increase Efficiency: Analyzes the number of conversations, website visitors and the average mean response time using analytics. Detect response time in hours and days. Keeps track of conversations, usage statistics, fired triggers and segments saved to qualify leads. 
  • Boost Customer Engagement: Configure rules to engage with website visitors using chat triggers. Retarget leads and decrease funnel abandonment by clicking on ads. It sends a message when the website visitor is about to leave the funnel. 
  • Automate Repetitive Tasks: Follow up on sales leads and book appointments while educating new subscribers. Improves brand identity and customer experiences by sending correct information via email or in-chat sequence. 
  • Free Trial: Gain access to a 14-day free trial before the final purchase. 

Industry Expertise

The vendor provides live chat solutions for startups and SMBs.

Crisp Reviews

Average customer reviews & user sentiment summary for Crisp:

User satisfaction level icon: excellent

71 reviews

90%

of users would recommend this product

Crisp has a 'excellent' User Satisfaction Rating of 90% when considering 71 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Crisp reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Unified Inbox: Streamlining communication by consolidating messages from various channels like email, live chat, and social media into a single interface is a major draw for users. This eliminates the need to juggle multiple platforms and ensures no message slips through the cracks.
  • Chatbots & Automation: Crisp's chatbot functionality empowers businesses to automate routine tasks, such as answering frequently asked questions or qualifying leads. This not only saves time but also ensures prompt responses to customer inquiries, even outside of business hours.
  • Customization Options: The ability to tailor the live chat widget's appearance to match a company's branding is a significant advantage. This visual consistency reinforces brand identity and creates a more cohesive user experience.
  • Knowledge Base Integration: Connecting a knowledge base to the live chat system allows agents to quickly access and share relevant information with customers. This feature enhances the efficiency and effectiveness of customer support interactions.

Cons

  • Limited Customization: Crisp's customization options for the chatbox and widget can feel restrictive to users who desire a more tailored look and feel to match their brand identity. For example, modifying the chatbox's color scheme or font choices might be limited, hindering seamless integration with a company's website design.
  • Mobile App Shortcomings: The mobile app version of Crisp has received feedback regarding occasional lag and a less intuitive interface compared to the desktop version. This can lead to frustration for users who rely on managing customer interactions while on the go.
  • Pricing Structure: While Crisp offers a free plan, some users find the jump in features and capabilities between the free and paid plans to be significant. The cost of upgrading to access essential functionalities like chatbots or advanced reporting can be a deterrent for smaller businesses or teams with budget constraints.

Researcher's Summary:

The ability to centralize communication channels is a game-changer for businesses seeking efficiency and a streamlined workflow. Over the past year, Crisp has consistently received positive feedback for its ability to consolidate various communication channels, including live chat, email, and social media, into a single platform. Users appreciate the convenience of managing all customer interactions from one place, eliminating the need to switch between multiple tools and improving response times. The platform's intuitive interface and user-friendly design have also been praised, making it easy for teams to adopt and navigate the system effectively.

While Crisp offers a robust set of features, some users have noted that the platform's customization options can be limited compared to competitors like Intercom or Zendesk. For instance, customizing chatbots or creating complex automation workflows may require more advanced technical skills or additional development work. Additionally, while Crisp's pricing is generally considered competitive, some users with larger teams or higher message volumes have found the cost to be a factor. Despite these limitations, Crisp's strengths in communication consolidation, ease of use, and affordability make it a compelling option for small to medium-sized businesses (SMBs) seeking to enhance their customer support operations and improve overall communication efficiency. The platform's focus on core features and intuitive design allows SMBs to quickly implement and utilize the system without requiring extensive training or technical expertise.

Key Features

  • Cobrowsing: Cobrowse and share notes with website visitors instantly using MagicBrowse. No need for any additional plugins. Eliminates going back and forth between web pages. 
  • Real-Time Dashboard: Centralize customer data in a single dashboard with advanced filters. Access details, private data and track user activity to monitor customer lifecycles in real time. 
  • Drip Campaigns: Personalize messages and send them via emails and campaigns automatically. Create automated email marketing, target the right customers and trigger campaigns using easy sequences. 
  • Chatbots: Create a seamless workflow using a no-code builder and visual editor that everyone in the organization can access. Route customer queries to support automatically. Forwards all information to the CRM without any coding requirements. Customize the chatbot as needed. Personalize messages for multiple channels using a single script. 
  • Live Chat: Create automated messages targeted at customers based on website activity. Share information including images, documents and files using the chat widget. Resolve quick queries by allowing access to help articles or relevant content directly via live chat. Provide access to fun games like CrispyBird to keep customers engaged during offline mode. 
  • CRM: Integrates real-time notifications and customer insights. Provides easy access to contact details and customer data. Retarget users by sending the right message using customer segmentation. Tag customers manually or automatically to build strong relationships. Manage leads by centralizing lead information into a single dashboard. Engage and monitor users’ website activity using MagicMap. 
  • Status Page: Update and alert customers regarding system status by sending notifications in emails and Slack. Add a widget on the homepage to check immediate website status. Avoid flooding of tickets during frequent system outages. 
  • Shared Inbox: Keeps messages from external channels synced and centralized. It organizes, manages and collaborates messages from multiple social media websites. Offers real-time communication by mentioning teammate’s name on targeted threads. Prioritizes tasks that need attention and answers customer queries automatically. Reroute conversations for faster resolution. Follow up customer leads by setting reminders. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Unable to create user segments. 
  •  MagicBrowse tool requires a strong internet speed. 

Suite Support

Access support queries for each category from the Help Center page.

mail_outlineEmail: [email protected].
phonePhone: Not available.
schoolTraining: Online training videos.
local_offerTickets: Create a Ticket Center dashboard to submit support tickets.

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