Time Matters Reviews & Pricing

by PCLaw | Time Matters | Founded 1989, Raleigh, NC

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Overview Pricing Benefits Reviews Features

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What is Time Matters?

Industry Specialties: Legal

Time Matters is a customizable cloud-based solution that provides a centralized database to optimize legal workflows, track billable hours and facilitate collaboration. Users can use it to generate workflows, forms and documents with customizable templates, as well as track billable time easily and remotely from any device. It can streamline legal workflows with task and deadline reminders, shared calendars and automated recurring processes. Legal teams can utilize transparent sharing, enhanced communication messenger and user access controls to collaborate efficiently.

It offers seamless integrations to enrich its functionality, including PCLaw, Juris, Quickbook, Outlook 365 and MS Office. Firms can opt for its billing module, Billing Matters, to generate bills, acquire payments, organize accounts and more. Its personalized reporting modules can deliver data-driven insights on facets such as productivity and profitability. It also provides conflict-check searching, auto-entry forms, to-do lists, events and email management. It was acquired by PCLaw in 2019.

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User Sentiment

Based on 94 reviews:

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Time Matters Pricing

Based on our most recent analysis, Time Matters pricing starts at $179 (Monthly).

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Starting From: $179
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Time Matters is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Time Matters:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Time Matters Benefits and Insights

Why use Time Matters?

Key differentiators & advantages of Time Matters

Increased Productivity: Spend more time on billable client activities by automating maintenance and management tasks.
Streamlined Collaboration: Simplify collaboration with clients and team members with a single, centrally accessible source of truth for case information.
Billing Oversight: Identify unbilled hours at the end of the month with an integrated Billing Calendar and Inactivity Watch tools.
Ethical Trust Accounting: Steer clear of unethical and illegal practices while managing trust accounts with built-in safeguards that prevent overdraws and maintain a transparent audit trail.
Large Database Capacity: Save a large number of case files and records without worrying about storage issues.

Industry Expertise

Designed for the legal industry across all practice areas.

Time Matters Reviews

Average customer reviews & user sentiment summary for Time Matters:

94 reviews

69%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Time Matters reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable: Time Matters is highly customizable to fit the specific needs of a law firm, including workflows, billing arrangements, and reporting.
Integrations: Time Matters integrates with a variety of other software programs, such as Microsoft Office and QuickBooks, which can save time and improve efficiency.
Document Management: Time Matters includes robust document management features, such as version control and full-text search, which can help law firms keep track of their important documents.
Client Communication: Time Matters includes features that can help law firms communicate with their clients more effectively, such as email integration and client portals.
Reporting: Time Matters includes a variety of reporting features that can help law firms track their performance and make better business decisions.

Cons

Dated Interface: The user interface appears outdated and can feel clunky to navigate, especially for users accustomed to modern software design.
Learning Curve: Time Matters has a steep learning curve due to its complex features and functionalities, requiring significant time investment to master.
Customization Challenges: Customizing the software to fit specific workflows can be difficult and may require technical expertise or assistance from the vendor.
Performance Issues: Some users report experiencing performance issues, such as slow loading times or occasional crashes, which can disrupt productivity.
Cost: Time Matters can be expensive, especially for smaller firms or solo practitioners, with costs associated with licensing, implementation, and ongoing support.

Researcher's Summary:

Time Matters has been a mainstay in the legal software arena for decades, but how does it hold up in today's fast-paced technological landscape? User reviews from the past year paint a picture of a powerful, feature-rich platform that, while not without its quirks, remains a top contender for law firms seeking comprehensive case management. Time Matters shines in its ability to centralize client and case information, streamline document management, and automate routine tasks. The software's integration with popular legal research tools like LexisNexis and billing applications like PCLaw is a major plus for many users, boosting efficiency and saving precious time. However, some users find the interface a bit clunky and dated compared to newer, more intuitive platforms. The learning curve can be steep, especially for those transitioning from simpler systems. Despite these drawbacks, Time Matters' robust functionality and customizability make it a compelling choice for larger firms with complex caseloads and a need for granular control over their workflows. Smaller firms or solo practitioners might find the extensive features overwhelming and may prefer more streamlined options like Clio or MyCase.

Key Features

Workflow Management: Configure workflows and automatically trigger recurring daily processes, calendar entries, email outreach and research notes based on specified deadlines. Customize templates of precedents, documents, forms or merge pre-existing ones.
- Document Management: Search for keywords in documents quickly and easily from within your firm’s indexed and centralized document library. Use the intuitive AutoEntry forms to process repetitive data input tasks and save time.
- Task Management: Stay on top of your meetings, important events, deadlines, contacts, emails, phone calls, outlines, documents and notes with integrated journals and calendar features. Manage and track daily tasks and activities with the ToDo and Events portal.
- Employee Management: Ensure matters, contacts and clients have not been overlooked with the Inactivity Watch extension. Record and review employee performance and activity within the organization.
Employee Collaboration: Improve staff cooperation with optimized sharing of intelligence, calendars and communication using a centralized database of information and a dedicated TM Messenger. Reduce malpractice risks with automated logging of all case-related data.
Data Access Control: Control access to data across various levels with permission-based limitations. Monitor activity across specific contacts and matters and ensure compliance with ethical and data security standards.
Firm Insights: Create customized standard and statistical data reports on employee performance, financial health, lead sourcing and more. Vet clients, matters and contacts for conflict of interests with intuitive search tools.
Billing Management: The Billing Matters portal manages accounts, creates bills, logs transactions, receives payments, makes bank deposits and more. Keep track of and identify unbilled hours with the Billing Calendar.
API Integrations: Access a variety of extensions like PCLaw, Juris, QuickBooks, Timeslips, Word, PowerPoint, Excel, Acrobat, Reader and WordPerfect. E-file using InfoTrack and synchronize tasks and calendars across Outlook 365 or Exchange.
Mobile App: Use Time Matters Go to enter time on the go and keep track of tasks and documentation.

Limitations

At the time of this review, these are the limitations according to user feedback:

Platform speed is slow.
Has a steep learning curve.
UI and UX are clunky and unintuitive.

Suite Support

The PCLaw | Time Matters community of Certified Partners employs a wide range of trained professionals who can be consulted by law firms for software solutions. With an AMP membership, users get access to the online training center P|T University, the P|T Community forum and a centralized customer support portal. Community members can chat live with the support team for product information, quick-tip videos and more. P|T Coaching provides individual firms with unique account managers dedicated to continuous product optimization and improvement.

Email: Not specified.

Phone: Not listed.

Training: Firms with AMP membership qualify for online training via P|T University. Trained product experts deliver online and on-demand training sessions. Law firms get further access to group meetings and webinars on product-specific tips and tricks. Provides discounts on Novum Learning courses for further education.

Tickets: Not specified.