Categories:

#22

MerusCase is ranked #22 in the Family Law Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

MerusCase Pricing

Based on our most recent analysis, MerusCase pricing starts at $39 (Per User, Monthly).

Price
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Starting From
$39
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

MerusCase is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MerusCase:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MerusCase Benefits and Insights

Why use MerusCase?

Key differentiators & advantages of MerusCase

  • Quick Access: Locate specific documents, client information and case records easily with purpose-built data management tools. 
  • Automated Data Collection: Automatically collect, review and store case documents and legal records with AI-enabled scanning tools, eliminating human errors and omissions. 
  • Universally Accessible Training: Prepare tailored training routines and timelines with an open knowledge base. 
  • Manage Work Comp: Streamline workers' compensation adjudication cases by accessing Jet File and EAMS (Electronic Adjudication Management System). 
  • Easy Data Recovery: Recover data at a moment’s notice with regular backups. 

Industry Expertise

Created for the legal industry and fields of expertise include criminal law, family law, immigration, personal injury and workers’ compensation.

MerusCase Reviews

Average customer reviews & user sentiment summary for MerusCase:

User satisfaction level icon: excellent

157 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of MerusCase reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Intuitive Interface: Many users find MerusCase easy to navigate and use, even without prior experience with legal software. They appreciate the logical layout and straightforward design.
  • Robust Features: MerusCase offers a comprehensive suite of tools that streamline various aspects of legal practice, such as calendar management, task assignment, and document storage. This allows lawyers to manage their cases efficiently.
  • Strong Customer Support: Users consistently praise MerusCase's responsive and helpful customer support team. They appreciate the quick response times and knowledgeable assistance provided.

Cons

  • Billing Issues: Some users have reported problems with the billing system, such as difficulty generating invoices and tracking payments.
  • Customization Limitations: Users have expressed frustration with the limited customization options, making it challenging to tailor the software to their specific workflows.
  • Learning Curve: The software's interface and features can be complex, leading to a steep learning curve for new users.
  • Mobile App: The mobile app has received negative feedback for its limited functionality and user-friendliness.
  • Customer Support: Some users have reported challenges with customer support, including slow response times and difficulty resolving issues.

Researcher's Summary:

MerusCase is generally praised for its user-friendly design and ability to manage complex legal cases, particularly its document management, case file organization, and customizable dashboards. Users specifically appreciate the platform's scalability, making it suitable for both small and large firms. Features like batch scanning for efficient mail processing and email integration with automatic linking to cases are highlighted as major advantages. However, some users find the software's learning curve steep and desire more comprehensive features. For example, users express the need for better legal document creation tools and smoother integration with external calendars like Google Calendar.

Compared to competitors like Rocket Matter Premier, MerusCase shines in its user-friendly interface and integrated accounting tools. However, Rocket Matter Premier is considered more robust in billing and time tracking, offering advanced features and customization. Ultimately, MerusCase is best suited for legal professionals who prioritize ease of use, efficient case management, and document organization. Its strengths lie in simplifying complex legal processes, making it ideal for firms transitioning to digital case files or those seeking a straightforward, scalable solution. However, firms requiring advanced billing features or extensive customization might find other platforms more suitable.

Key Features

  • Document Management: Connect legal documents with associated matters, cases, contacts and assignments. Keep track of pending documents and case status with regular reporting. 
    • Form Automation: Pull case data from associated matters like client names, addresses, case notes, numbers and more to automatically fill out legal forms and documents. Convert documents into PDF court forms or Word format, as per firm requirements. 
    • Predictive Search: Search for specific legal documents with stackable search filters and the Global Search tool. Turbo-caching predictive algorithms search associated matters for any and all relevant documents. 
    • Batch Scanning: Scan and upload multiple sets of documentation at once. Process the records into single and multi-page documents and sort them into relevant case files. 
  • Time and Expense Tracking: Interact directly with the time tracking and billing portals to identify billable hours and track payments, year-end reconciliations, balance forwards and overpayments. Create and manage separate trust and operating accounts in accordance with industry regulations. 
    • Time Tracking: Track billable hours spent on client activities like meetings, hearings, communications and documentation. Add notes to specific time entries and retroactively edit the ledger in case of errors. 
    • Billing Management: Provide clients with versatile payment methods supported by Ledes, ESIS, Chubb, PDF and more. 
    • Reporting: Generate reports based on preset data fields to create insights into the firm’s cash flow patterns, reliable clients, profitable practice areas and productivity. 
  • Teamwork and Collaboration: Synchronize calendar and email entries for seamless collaboration between team members and clients. 
    • Email Management: Integrate existing email clients with the in-platform tool to automatically organize all correspondence. Link emails to relevant matters and track related communications between team members and clients. 
    • Calendar Management: Stay on top of deadlines, events, hearings and appointments with synchronized calendar entries. Connect events to associated legal matters and allow access to everyone on the case files. 
    • Task Management: Assign tasks to team members, track individual attorney contributions and set up alerts for pending tasks. 
  • Backup and Security: Secure firm data and documentation with daily backups performed nightly. Updates are issued regularly and are easy to install. 
    • Cloud Storage: Store an unlimited number of legal documents and files and access them globally from any device with an internet connection. 
    • Security: Protect firm information from vulnerabilities with SSL encryption. It is HIPAA compliant. 

Suite Support

The vendor provides guide articles and tutorials on all features of the platform. Other online resources include user guides and documentation, training academy, blogs and API support. Contact technical support through email, phone or online registration for a more personalized approach. Get complimentary migration support from previous platforms.

mail_outlineEmail: [email protected].
phonePhone: 1 (510) 550-5000.
schoolTraining: The training academy provides online training through a series of video tutorials hosted on YouTube. Schedule on-demand training sessions either online or remotely via video conference.
local_offerTickets: Not specified.
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