Archibus Reviews & Pricing

by Archibus | Founded 1982, Boston, MA

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What is Archibus?

Industry Specialties: Serves all industries

Archibus is a comprehensive software solution designed to streamline workplace management tasks, including space planning, asset management, and maintenance operations. It is particularly well-suited for large organizations and enterprises that require robust tools to manage extensive facilities and real estate portfolios efficiently. The software's ability to integrate various aspects of workplace management into a single platform makes it invaluable for optimizing space utilization, reducing operational costs, and enhancing overall productivity.

Key benefits of using Archibus include improved decision-making through real-time data analytics, enhanced operational efficiency, and the ability to customize workflows to meet specific organizational needs. Popular features include space management, lease administration, and environmental sustainability tracking. Users appreciate its user-friendly interface and the depth of functionality it offers, although some note a learning curve due to its comprehensive nature.

Pricing for Archibus can vary widely based on the size of the organization and the specific modules required. It is typically structured on a per-user basis with options for annual or monthly payments. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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User Sentiment

Based on 54 reviews:

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Archibus Pricing

Based on our most recent analysis, Archibus pricing starts at $2,000 (Monthly).

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Starting From: $2,000
Pricing Model: Monthly
Free Trial: No

Training Resources

Archibus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Archibus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Archibus Benefits and Insights

Why use Archibus?

Key differentiators & advantages of Archibus

Reduce Operational Costs: Maximizing space usage can help keep overhead costs low by ensuring an organization is only using as much space as it needs. Automated space management features such as room booking reduce labor hours required to perform these managerial tasks and streamlines various facility workflows.
Streamline Moves: Moving spaces can be a logistical nightmare — Archibus coordinates teams for large-scale moves or facilitates individual moves within departments. Employees and managers can request moves through the system, and all parties can track the progress of the request in real time.
Organize Spaces: A visual space planning interface lets managers color-code room usage, plan seating charts, find resources and assign room purposes from a remote hub.
Optimize Space Usage: Unassigned seating, inefficient density planning and inconvenient spaces reduce the efficacy of real estate use. Archibus offers insights into space planning to optimize how a workforce uses its space.
Gain Strategic Insight: Track metrics to gain visibility into operational costs, occupancy rates and more. Users can configure role-based dashboards to quickly and easily access these statistics, set alerts and perform analysis.
Drive Better Performance: Use these metrics to identify patterns, highlight pain points and discover areas for improvement. Generate reports to collaborate with key decision-makers in order to make more informed data-driven decisions about the business.
Forecast Needs: Track metrics such as move churn, area per seat, area per occupant, etc. If there are visible trends that point toward an impending problem — decreasing space per employee, for example — managers can get ahead of them before they do.

Industry Expertise

Archibus specializes in providing solutions for healthcare, education, government bodies, energy, telecommunications, real estate, retail and finance.

Archibus Reviews

Average customer reviews & user sentiment summary for Archibus:

54 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Archibus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Functionality: Archibus offers a wide array of features, encompassing space and move management, maintenance, sustainability, and more, eliminating the need for multiple software solutions.
Seamless Integrations: Archibus integrates smoothly with other enterprise systems like HR platforms (e.g., Workday) and ticketing systems (e.g., ServiceNow), streamlining data flow and enhancing operational efficiency.
Robust Reporting: Users can generate insightful reports using Archibus's pre-built templates or customize their own, facilitating data-driven decision-making.
Mobile Accessibility: The Archibus mobile application empowers users to access features and data remotely, improving productivity and convenience for on-the-go tasks.

Cons

Speed and Efficiency: Archibus is often criticized for its slow performance, requiring too many clicks and steps to navigate through tasks, leading to wasted time and reduced productivity.
System Connectivity: Users frequently report a lack of seamless integration between different modules within Archibus. This lack of cohesion can lead to data silos and inefficiencies, as information cannot be easily shared across departments or tasks.
Customer Support: Many users express dissatisfaction with the level of customer support provided by Archibus and its implementation partners. Responses to issues are often slow, and bug fixes can take a long time to be implemented, leaving users feeling frustrated and unsupported.

Researcher's Summary:

User reviews from the last year suggest a largely positive sentiment towards Archibus, praising its comprehensive functionality and ability to streamline various aspects of facility management. A standout feature is its robust suite of tools, encompassing space management, move management, maintenance, and sustainability initiatives, all within a single interface. Users rave about the intuitive web-based interface and customization options, enabling them to tailor workflows and modules to their specific needs. For instance, one user highlighted the ease with which they could manage space and occupancy for chargebacks, while another appreciated the flexibility it offered in configuring workflows for different roles.

However, some users have pointed out that the software's extensive customization options can sometimes be a double-edged sword, as modifying screens or forms often requires coding knowledge. This potential drawback highlights the importance of adequate training and support, which Archibus thankfully provides through local user groups, international conferences, and a dedicated support team. The software's integration capabilities with other systems like Workday, ServiceNow, CAD software, and Excel are particularly well-received, as they facilitate seamless data flow and enhance operational efficiency. One user specifically mentioned the smooth integration with CAD and Excel, simplifying space and facility management tasks.

Archibus shines in its ability to centralize and streamline facility management operations, making it a perfect fit for organizations of all sizes looking to optimize their workplaces. Its comprehensive functionality, customization options, and integration capabilities empower businesses to effectively manage their facilities, ultimately leading to improved efficiency and reduced costs. However, the potential learning curve associated with customization highlights the need for comprehensive training and support to fully leverage the platform's capabilities.

Key Features

Space Inventory and Planning: Logs available space and helps users identify how efficiently it is being used. They can optimize where seating is assigned, as well as implement and execute plans.
Personnel and Occupancy: Tracks seating charts, assists in space planning, identifies headcounts and monitors benchmarks.
Forecasting: Predicts future space needs based on existing and previous occupancy.
Space Chargeback: Internally bills department managers for their space usage, promoting more efficient use. This tool lets management set up, calculate and report on space costs for budgeting and billing purposes.
Move Management: Individuals or managers can submit move requests, and all parties can track them through the process. Facility managers can orchestrate large-scale moves and plan ahead to avoid pitfalls.
Quick-Start: Archibus Quick-Start is a productivity aid within the system that offers tutorial videos and triggers instructions as users navigate through the platform.
Self-Service Reporting: Generate reports on usage, forecasting and other metrics to gain insight and perform data analysis without a data scientist.

Suite Support

Support for Archibus comes in the form of two plans — limited and unlimited. Limited offers selective coverage for a pre-set number of issues during an annual subscription period. Unlimited removes the restrictions on the number of incidents users can file.

Email: To request an email, non-subscribers can fill out the web form on the “contact us” page.

Phone: To contact support, users must log in to their user account.

Training: Archibus offers onboarding to help users implement the solution successfully, as well as courses to improve and enhance existing subscribers’ performance and familiarity with the system. These courses can be customized to meet specific needs. Subscribers can also access online training materials like web courses, virtual classrooms, webinars, blogs, whitepapers and more. For users who need a hands-on approach, open enrollment courses are offered at select locations and times throughout the year.

Tickets: To open a support ticket, users must log in to their user account.