ServiceNow ITAM Reviews & Pricing

by ServiceNow | Founded 2003, Santa Clara, California

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What is ServiceNow ITAM?

Industry Specialties: Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing.

ServiceNow ITAM is a sophisticated software solution designed to streamline IT Asset Management by automating the tracking, management, and optimization of IT assets throughout their lifecycle. It is particularly well-suited for large enterprises and industries such as finance, healthcare, and technology, where managing extensive IT inventories is crucial. The platform offers unique benefits like real-time visibility into asset utilization, cost savings through optimized asset allocation, and compliance assurance with regulatory standards. Users appreciate its powerful features, including comprehensive asset tracking, lifecycle management, and integration capabilities with other IT systems. Compared to similar products, ServiceNow ITAM is praised for its user-friendly interface and robust reporting tools, which enhance decision-making processes. Pricing details are typically customized based on organizational needs, so contacting SelectHub for a tailored quote is advisable. Overall, ServiceNow ITAM stands out for its ability to enhance operational efficiency and reduce IT costs effectively.

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ServiceNow ITAM Pricing

Based on our most recent analysis, ServiceNow ITAM pricing starts at $100 (Per User, Monthly).

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Starting From: $100
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

ServiceNow ITAM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ServiceNow ITAM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ServiceNow ITAM Benefits and Insights

Why use ServiceNow ITAM?

Key differentiators & advantages of ServiceNow ITAM

Cost Efficiency: By automating asset tracking and management, ServiceNow ITAM reduces manual errors and administrative overhead, leading to significant cost savings.
Improved Compliance: Ensures adherence to licensing agreements and regulatory requirements by providing accurate and up-to-date asset records.
Enhanced Visibility: Offers a centralized view of all IT assets, enabling better decision-making and strategic planning.
Risk Mitigation: Identifies and addresses potential risks associated with asset lifecycle management, such as unauthorized software usage or outdated hardware.
Optimized Asset Utilization: Tracks asset performance and usage patterns to ensure optimal deployment and avoid underutilization.
Streamlined Processes: Automates routine tasks like asset provisioning and decommissioning, freeing up IT staff for more strategic initiatives.
Data-Driven Insights: Provides analytics and reporting tools that help identify trends and inform future IT investments.
Improved Vendor Management: Facilitates better negotiation and relationship management with vendors through accurate asset and contract data.
Lifecycle Management: Manages the entire lifecycle of IT assets from procurement to retirement, ensuring maximum value extraction.
Scalability: Adapts to the growing needs of an organization, supporting a wide range of asset types and volumes.
Enhanced Security: Monitors asset configurations and compliance, reducing vulnerabilities and enhancing overall IT security posture.
Environmental Impact: Promotes sustainable practices by optimizing asset disposal and recycling processes.
Integration Capabilities: Seamlessly integrates with other IT management tools, enhancing overall IT service management efficiency.
User Satisfaction: Improves end-user experience by ensuring timely availability and reliability of IT assets.
Strategic Alignment: Aligns IT asset management with business objectives, ensuring that IT investments support organizational goals.

Industry Expertise

ServiceNow ITAM is particularly well-suited for larger organizations that need to manage a wide range of IT assets, including software, hardware, and cloud resources. It's ideal for companies that want to automate asset workflows, optimize costs, reduce risk, and enhance operational efficiency.

Synopsis of User Ratings and Reviews

Based on an aggregate of ServiceNow ITAM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Automation of Routine Tasks: ServiceNow ITAM can automate tasks such as asset discovery, inventory management, and license tracking, freeing up IT staff to focus on more strategic initiatives.
Centralized Asset Repository: Provides a single source of truth for all IT asset information, improving accuracy and visibility.
Improved Asset Lifecycle Management: Tracks assets from procurement to disposal, enabling better cost optimization and compliance.
Integration with Other ServiceNow Products: Seamlessly integrates with other ServiceNow products, such as ITSM and ITOM, providing a unified view of IT operations.

Cons

Price: ServiceNow ITAM can be cost-prohibitive, especially for smaller businesses, as it often requires significant investment.
Complexity: The software is known for its steep learning curve, potentially requiring extensive training and expertise for users to become proficient.
Performance: Some users report slowness and unresponsiveness with ServiceNow ITAM, particularly when handling a large volume of assets, which can hinder productivity.

Researcher's Summary:

Is ServiceNow ITAM the bee's knees when it comes to IT Asset Management, or does it fall short? User reviews from the past year paint a somewhat mixed picture of ServiceNow ITAM. While many appreciate its robust feature set and seamless integration with other ServiceNow products, some users, particularly those in larger organizations, have pointed out limitations.

A key strength highlighted by users is ServiceNow ITAM's comprehensive approach to asset management. The platform excels at automating tasks like tracking software licenses and managing hardware inventory, freeing up IT teams to focus on more strategic initiatives. However, this strength can also be a double-edged sword. Some users find the platform's complexity overwhelming, particularly during the initial implementation phase. The learning curve can be steep, and maximizing the platform's potential often requires significant time and effort.

Another point of contention is ServiceNow ITAM's pricing. While the platform's robust functionality is undeniably valuable, some users, especially those from smaller organizations, find the cost prohibitive. They suggest that the pricing model may not be as flexible or scalable as some of its competitors, potentially limiting its appeal to a narrower range of businesses. Overall, ServiceNow ITAM appears best suited for mid-to-large enterprises with the resources and technical expertise to navigate its complexities and leverage its full potential. Smaller organizations with tighter budgets and less IT maturity may find more value in alternative solutions that offer a better balance of features and affordability.

Key Features

Notable ServiceNow ITAM features include:

Comprehensive Asset Lifecycle Management: Tracks assets from procurement to retirement, ensuring complete visibility and control over the asset lifecycle.
Automated Discovery: Utilizes ServiceNow Discovery to automatically identify and track IT assets across your network, reducing manual entry and errors.
Software Asset Management: Manages software licenses and compliance, helping to optimize software spend and reduce risks associated with non-compliance.
Hardware Asset Management: Provides detailed tracking and management of physical assets, including desktops, servers, and mobile devices.
Contract Management: Integrates contract management to track warranties, leases, and vendor agreements, ensuring timely renewals and compliance.
Financial Management Integration: Links asset data with financial systems to provide insights into asset costs and depreciation, aiding in budget planning and cost optimization.
Configuration Management Database (CMDB): Centralizes asset data within the CMDB, providing a single source of truth for IT assets and their relationships.
Advanced Reporting and Analytics: Offers customizable dashboards and reports to analyze asset data, track performance metrics, and support decision-making.
Mobile Access: Enables asset management on-the-go with mobile-friendly interfaces, allowing for real-time updates and access to asset information.
Integration Capabilities: Seamlessly integrates with other ServiceNow modules and third-party applications, enhancing functionality and data sharing.
Role-Based Access Control: Ensures secure access to asset data by defining user roles and permissions, protecting sensitive information.
Audit and Compliance Support: Facilitates audits with detailed asset records and compliance tracking, reducing the time and effort required for audit preparation.
End-of-Life Management: Manages the end-of-life process for assets, including decommissioning and disposal, to ensure compliance with environmental regulations.
Vendor Management: Tracks vendor performance and relationships, providing insights into vendor reliability and contract fulfillment.
Self-Service Portal: Empowers users to request and manage assets through a user-friendly portal, streamlining asset requests and approvals.