Pulseway Reviews & Pricing

by MMSOFT Design | Founded 2011, Dublin, Ireland

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Overview Pricing Benefits Reviews Features

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What is Pulseway?

Industry Specialties: Information Technology and Services, Computer Software, Cybersecurity.

Pulseway is a sophisticated remote monitoring and management (RMM) software designed to streamline IT operations by providing real-time monitoring, management, and automation of IT systems. It is particularly well-suited for IT professionals, managed service providers, and businesses across various industries that require efficient system oversight and maintenance. The software's standout features include its intuitive mobile app, which allows users to manage IT infrastructure from anywhere, and its robust automation capabilities that reduce manual intervention. Users appreciate its user-friendly interface and the ability to receive instant alerts, which enhances responsiveness to potential issues. Compared to similar products, Pulseway is often praised for its ease of use and comprehensive functionality. Pricing details are typically customized based on specific needs, so it is advisable to contact SelectHub for a tailored quote. Pulseway's unique blend of accessibility and powerful features makes it a compelling choice for those seeking effective RMM solutions.

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User Sentiment

Based on 169 reviews:

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Pulseway Pricing

Based on our most recent analysis, Pulseway pricing starts in the range of $100 - $500.

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Training Resources

Pulseway is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Pulseway:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Pulseway Benefits and Insights

Why use Pulseway?

Key differentiators & advantages of Pulseway

Real-Time Monitoring: Pulseway provides instant alerts and notifications, allowing IT teams to address issues as they arise, minimizing downtime and maintaining productivity.
Remote Access: With Pulseway, technicians can access and control devices from anywhere, enabling quick troubleshooting and reducing the need for on-site visits.
Automated Task Management: Automate routine tasks such as patch management and system updates, freeing up IT resources for more strategic initiatives.
Scalability: Easily scale your IT management capabilities as your organization grows, without the need for significant additional investment in infrastructure.
Comprehensive Reporting: Generate detailed reports on system performance and security, aiding in informed decision-making and strategic planning.
Enhanced Security: Pulseway's security features help protect sensitive data and systems from unauthorized access and cyber threats.
Cost Efficiency: By automating processes and reducing the need for physical interventions, Pulseway helps lower operational costs.
Customizable Alerts: Tailor alerts to specific needs and priorities, ensuring that critical issues are addressed promptly while avoiding alert fatigue.
Integration Capabilities: Seamlessly integrate with other tools and platforms, enhancing overall IT ecosystem efficiency and effectiveness.
User-Friendly Interface: The intuitive design of Pulseway's interface makes it easy for IT professionals to navigate and utilize its full range of features effectively.
Improved Client Satisfaction: By ensuring systems are always running optimally, Pulseway helps improve client satisfaction and trust in IT services.
Proactive Maintenance: Identify potential issues before they become critical, allowing for proactive maintenance and reducing the risk of unexpected failures.
Resource Optimization: Optimize the use of IT resources by automating repetitive tasks and focusing on strategic initiatives that drive business growth.
Cross-Platform Support: Manage a diverse range of devices and operating systems from a single platform, simplifying IT management across the organization.
Time-Saving Automation: Automate complex workflows and processes, saving time and allowing IT teams to focus on higher-value tasks.

Industry Expertise

Pulseway is a powerful tool for IT professionals, particularly those managing multiple systems and servers. It's ideal for Managed Service Providers (MSPs) and internal IT departments who need to monitor and manage their systems remotely, automate tasks, and ensure uptime.

Pulseway Reviews

Average customer reviews & user sentiment summary for Pulseway:

169 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Pulseway reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently highlight the intuitive and user-friendly interface, making it simple to navigate and manage IT tasks.
Comprehensive Mobile App: The mobile app is highly regarded for its functionality, allowing for true remote management and monitoring from any location with a mobile device.
Strong Patch Management: Pulseway excels in automated patch management, a critical aspect of IT security and compliance, ensuring systems are up-to-date and protected.

Cons

Limited Scripting: Users have reported that the scripting functionality in Pulseway is not as robust as some competing RMM solutions. This could be a drawback for businesses that rely heavily on scripting for automation and task management.
Connectivity Issues: Some users have experienced occasional connectivity problems with Pulseway, which can disrupt workflows and hinder productivity. While these instances appear to be infrequent, they can still be a source of frustration for users.
Remote Control Functionality: The built-in remote control feature, while functional, has been criticized by some users for being laggy and less stable compared to third-party remote access solutions or those offered by competitors.

Researcher's Summary:

Is Pulseway the rhythm of the future for IT management, or does it miss a beat? Pulseway is a highly regarded remote monitoring and management (RMM) software solution praised for its user-friendly interface, comprehensive features, and robust security. Users rave about the intuitive design, making it a breeze for both tech-savvy pros and those less familiar with IT intricacies to manage their systems effectively. Pulseway doesn't skimp on features, offering a smorgasbord of tools like remote control, patch management, automation, and network monitoring, providing a one-stop shop for all your IT management needs.

However, no software is without its quirks. Some users have reported occasional hiccups with the mobile app, such as forgetting login credentials. Additionally, while Pulseway offers a Professional Services Automation (PSA) module, some users believe its integration with the RMM could be smoother. A significant strength of Pulseway lies in its mobile-first design. Imagine effortlessly troubleshooting a server issue from your phone while sipping your latte at a coffee shop. This level of flexibility and control is a game-changer for busy IT professionals.

Pulseway shines in its comprehensive feature set, robust security, and exceptional mobile app. It's a perfect fit for businesses of all sizes, but its mobile-first approach and scalability make it particularly well-suited for organizations with remote teams or those constantly on the move. Pulseway empowers these businesses to manage their IT infrastructure from anywhere, ensuring smooth sailing in our increasingly mobile world.

Key Features

Notable Pulseway features include:

Remote Monitoring: Monitor systems and networks in real-time from any location, ensuring you stay informed about the status of your IT infrastructure.
Mobile Management: Manage IT systems directly from your smartphone or tablet, providing flexibility and convenience for IT administrators on the go.
Automated Patch Management: Automatically deploy patches and updates to ensure systems are secure and up-to-date without manual intervention.
Customizable Alerts: Set up specific alerts for various system events, allowing you to respond quickly to potential issues.
Remote Control: Access and control devices remotely to troubleshoot and resolve issues without needing to be physically present.
IT Automation: Automate routine IT tasks and workflows to improve efficiency and reduce the risk of human error.
Network Discovery: Automatically detect and map devices on your network, providing a comprehensive view of your IT environment.
Reporting and Analytics: Generate detailed reports and analytics to gain insights into system performance and identify areas for improvement.
Third-Party Integrations: Seamlessly integrate with popular third-party applications and services to enhance functionality and streamline workflows.
Security Features: Implement security measures such as two-factor authentication and role-based access control to protect sensitive data.
Multi-Platform Support: Support for various operating systems, including Windows, macOS, and Linux, ensuring compatibility across diverse IT environments.
Scalability: Easily scale the solution to accommodate growing IT infrastructures, making it suitable for businesses of all sizes.
Custom Scripting: Create and execute custom scripts to perform specific tasks or automate complex processes tailored to your organization's needs.
Asset Management: Keep track of hardware and software assets, ensuring efficient resource allocation and compliance with licensing agreements.
Backup and Recovery: Implement backup solutions to safeguard data and ensure quick recovery in the event of data loss or system failure.