Zoho Inventory Reviews & Pricing

by Zoho Corporation | Founded 1996, Pleasanton, CA

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Overview Pricing Benefits Reviews Features

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What is Zoho Inventory?

Industry Specialties: Serves manufacturing industries

Zoho Inventory, an inventory management software, empowers businesses to centralize and streamline stock tracking across locations, warehouses, and sales channels. This cloud-based solution caters primarily to small and medium-sized businesses (SMBs) in retail, distribution, and manufacturing. Zoho Inventory shines in its core functionalities: real-time stock level monitoring, automated workflows for orders and invoices, insightful inventory performance reports, and multi-channel selling support. Popular features include barcode scanning, serial number tracking, and low-stock alerts, praised by users for their ease of use and affordability. Standing out from competitors, Zoho Inventory offers a free plan, ideal for businesses starting their inventory management journey. Paid plans, priced per user per month, cater to businesses with more complex needs, offering additional features and scalability. In conclusion, Zoho Inventory presents a compelling solution for SMBs seeking a user-friendly and cost-effective platform to gain control of their inventory operations and make data-driven decisions.

Pros

Free plan available
User-friendly interface
Scalable for growing businesses
Multi-channel selling support
Integrations with other Zoho apps

Cons

Limited reporting features in free plan
Lacks advanced features for complex needs
Customer support can be slow at times
Mobile app not as feature-rich as desktop version
May not be suitable for very large businesses

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 387 reviews:

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Zoho Inventory Pricing

Based on our most recent analysis, Zoho Inventory pricing starts at $59 (Monthly, Freemium).

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Starting From: $59
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Zoho Inventory is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zoho Inventory:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zoho Inventory Benefits and Insights

Why use Zoho Inventory?

Key differentiators & advantages of Zoho Inventory

Item Kitting Support: Bundle a group of items together to sell as a single unit. Update individual items and components as products are put together and sold.
Barcode Scanning: Scan item barcodes to auto-populate fields every time an invoice, sales or purchase order is created. This streamlines and optimizes inventory management processes with quick access to vital product data.
Enhanced Tracking: Identify each item in stock with a code and track its movement from the point of purchase to sale. Track different batches of items and monitor their expiry dates.
Improved Packaging and Shipping: Create packages, print package slips and find real-time shipping rates for 30 different shipping services. Monitor the movement of packages post-shipment and keep customers updated with the item’s location.
Helpful Dashboards: Get quick, central access to details like orders pending, invoiced, packaged and shipped. Provides an overview of all sales orders as well.
Drop Shipping: Create a drop shipment when there is no stock left to fulfill the next order and ship packages directly to clients.

Industry Expertise

Supports numerous third-party integrations, growing businesses and partners with some of the biggest and most trusted shipping carriers around the world.

Zoho Inventory Reviews

Average customer reviews & user sentiment summary for Zoho Inventory:

387 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zoho Inventory reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-friendly interface: Intuitive design and easy navigation make it simple to learn and use, even for those without extensive inventory management experience.
Real-time inventory visibility: Track stock levels across multiple locations and channels in real-time, ensuring accurate data for informed decision-making.
Automated workflows: Streamline tasks like purchase orders, sales orders, and invoicing to save time and reduce manual errors.
Customizable reporting: Generate detailed reports on inventory levels, sales performance, and other key metrics to gain insights and make data-driven decisions.
Multi-channel selling support: Manage inventory seamlessly across online stores, marketplaces, and physical outlets, preventing overselling and ensuring accurate stock levels.
Mobile app for on-the-go access: Manage inventory, track orders, and fulfill shipments from anywhere using the Zoho Inventory mobile app.
Integration with other Zoho apps: Connect with Zoho Books, Zoho CRM, and other Zoho apps for a unified business ecosystem and streamlined workflows.
Affordable pricing: Free plan for small businesses and affordable paid plans for growing businesses, making it a cost-effective solution.

Cons

Limited features in free plan: The free plan lacks advanced features like batch tracking, demand forecasting, and integration with third-party platforms.
Customization challenges: Some users find it challenging to customize certain aspects of the software, such as reports and workflows, to fit their specific needs.
Mobile app limitations: The mobile app lacks some features available in the desktop version, and some users report occasional glitches and slow performance.
Customer support variability: While Zoho Inventory offers various support options, response times and quality can vary, with some users reporting slow or unhelpful support experiences.
Scalability concerns: Very large businesses with complex inventory needs might find Zoho Inventory's features and scalability limited, requiring a more robust solution.

Researcher's Summary:

Zoho Inventory garners positive reviews for its user-friendly interface, real-time inventory tracking, and affordability, particularly for small and medium-sized businesses (SMBs). Many appreciate its intuitive design, even for those new to inventory management, and its free plan, which caters to businesses starting out. Streamlined workflows and multi-channel selling support are frequently lauded, helping users automate tasks and manage inventory across various sales channels efficiently.

However, some users find the free plan's feature set limiting, lacking advanced functionalities like demand forecasting and integrations with popular third-party platforms. Customization also presents challenges for some, desiring more flexibility in tailoring reports and workflows. While a mobile app exists, it occasionally encounters glitches and lacks the full feature range of the desktop version.

Zoho Inventory stands out compared to competitors for its free plan and cost-effectiveness, attracting budget-conscious businesses. Users often praise its ease of use and intuitive interface, making it a suitable choice for those less tech-savvy. However, if extensive features, high customization, and robust mobile functionality are crucial, competitors like Square Online Store Inventory or Xero Inventory might be better suited for complex needs.

Ultimately, Zoho Inventory shines for its user-friendliness, affordability, and core inventory management functionalities. While it may not cater to every business need, its strengths resonate with budget-conscious SMBs seeking a user-friendly platform to streamline their inventory operations.

Key Features

Inventory Control:

Offers centralized inventory that automatically updates inventory quantities across all selling channels whenever a sale is made.
Features include product listing, item kitting, re-ordering, stock adjustments and more.
Verify and approve transactions created before they’re reflected in accounts and reports.
Set an approval workflow for transfer orders, sales transactions and purchase transactions.

Order Management:

Helps manage sales and purchase orders. Shares delivery updates from a single-source order management system.
Supports online order management and movement of packages post-shipment through a single platform.
Integrates with Amazon, eBay, Etsy and Shopify.
Safety Stock and Reorder: Calculate reorder points and maintain safety stock in the business to prevent running out of stock. Set reorder points and get updates on vital stock-level information. Also optimizes holding costs and reduces the probability of overstocking.
Reports:

Helps monitor purchases, study sales trends and identify top performing items using inventory reporting options.
Includes inventory reports, sales and customer reports, purchase and payment reports, and activity logs.
Enables finding the item volumes shipped in and out from each warehouse.

Warehouse Management: Supports multiple warehouse environments and the transfer of stock between them. Leverage actionable insights provided by warehousing reports. Set the closest warehouse for customers when preparing sales orders to get products to their destinations as quickly as possible.
Multichannel Selling: Manages, controls, measures and fulfills multi-channel selling with the help of a single inventory management application. Supports multiple currencies and uses multiple payment gateways to ensure quick and correct payments. Also shares insights for performance of multiple sales channels.
Order Fulfillment: Manages workflows and fulfills orders. Offers a common dashboard, an overview of orders, automatic packing slips, over 40 integrated shipping carriers and more. Create shipping labels and find real-time shipping expenses for each order before dispatch. Make drop shipments and let vendors ship directly to the client.

Approach to Common Challenges

Real-time inventory visibility: Zoho Inventory tracks stock levels across multiple locations and channels in real-time, providing a centralized view of inventory data to make informed decisions and prevent stockouts or overstocking.
Streamlined workflows: Automate routine tasks like purchase orders, sales orders, and invoices to reduce manual errors, improve efficiency, and free up time for more strategic activities.
Demand forecasting and inventory optimization: Zoho Inventory's reporting and forecasting tools help businesses anticipate demand, optimize stock levels, and reduce inventory costs while ensuring product availability.
Multi-channel inventory management: Manage inventory seamlessly across various sales channels, including online stores, marketplaces, and physical outlets, ensuring accurate stock levels and preventing overselling.
Enhanced warehouse management: Features like barcode scanning, serial number tracking, and warehouse optimization tools streamline warehouse operations, improve picking and packing accuracy, and maximize space utilization.
Mobile accessibility: Access inventory data and manage tasks on the go with Zoho Inventory's mobile app, enabling real-time updates and efficient inventory management from anywhere.
Integration with other business systems: Zoho Inventory integrates with other Zoho apps and third-party solutions, creating a unified business ecosystem for seamless data flow and process automation.

Cost Of Ownership

Frequently asked questions regarding Zoho Inventory pricing include:

Q: What is the pricing structure of Zoho Inventory?
A: Zoho Inventory offers a free plan for up to 25 products and 50 orders per month. Paid plans start at $59 per organization per month (billed annually) and scale based on the number of users, orders, and features needed. Pricing is per user per month. Additional users, warehouses, and GSTINs can be added for a fee.
Q: Are there any hidden fees or costs associated with Zoho Inventory?
A: No, Zoho Inventory's pricing is transparent and upfront. There are no hidden fees or setup costs. However, there are optional add-ons available for purchase, such as advanced barcode scanning or additional users, warehouses, or GSTINs.
Q: What factors should I consider when choosing a pricing plan for Zoho Inventory?
A: Consider the number of products, orders, and users you have, as well as the specific features you need. The free plan is a great starting point for small businesses, while the paid plans offer more flexibility and features for growing businesses. It's important to evaluate your current and anticipated inventory management needs to select the most cost-effective plan.

Limitations

These limitations, based on user feedback, are current as of the writing of this review:

Some customers find currency functionality challenging to use.
Unable to segment customers based on purchase items.
Many of the shipping and e-commerce integrations are for countries other than the U.S.
Doesn’t print delivery notes, requiring using Zoho Books.

Suite Support

Email: [email protected].

Phone: (844) 316-5544 for the U.S., 08000856099 for the UK, 1800911076 for Australia and 80004440824 for the United Arab Emirates. Phone lines are open 24/5.

Training: The website contains helpful whitepapers, a customer forum, webinars, FAQs and other help documentation.

Tickets: No info available.

FAQ

Frequently asked questions regarding Zoho Inventory include:

Q: How easy is it to set up and use Zoho Inventory?
A: Zoho Inventory is designed for ease of use, with a user-friendly interface and intuitive setup process. Users can typically get started within minutes, even without extensive technical expertise. Online tutorials and guides are available to assist with setup and usage.
Q: Can Zoho Inventory integrate with my other business systems?
A: Yes, Zoho Inventory offers seamless integration with various Zoho apps, including Zoho Books, Zoho CRM, and Zoho Analytics. It also integrates with popular third-party platforms like Shopify, WooCommerce, Amazon, and eBay.
Q: What kind of support does Zoho Inventory offer?
A: Zoho Inventory provides comprehensive support options, including email support, live chat, online knowledge base, user forums, and video tutorials. Paid plans offer priority support with faster response times.
Q: Can Zoho Inventory handle multiple warehouses and locations?
A: Yes, Zoho Inventory can manage inventory across multiple warehouses and locations, providing real-time visibility of stock levels and centralized control of inventory operations.
Q: Does Zoho Inventory offer mobile apps?
A: Yes, Zoho Inventory has both iOS and Android apps, allowing users to manage inventory, track orders, and fulfill shipments on the go.
Q: How secure is Zoho Inventory?
A: Zoho Inventory prioritizes data security with industry-standard measures, including data encryption, firewalls, regular security audits, and compliance with GDPR and SOC 2 standards.
Q: Can Zoho Inventory handle kitting or assembly of products?
A: Yes, Zoho Inventory supports the creation of product kits or assemblies, allowing for efficient management of multi-component products and streamlining sales and fulfillment processes.