ShipMonk Reviews & Pricing

by ShipMonk | Founded 2014, Fort Lauderdale, FL

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Overview Pricing Benefits Reviews Features

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What is ShipMonk?

Industry Specialties: Serves all industries

ShipMonk is a cloud-based system that helps manage inventory and execute multichannel order fulfillment. It enables organizations to focus on product marketing and selling to improve growth, with backend logistics handled by multiple modules. Through its API integrations, users can synchronize data directly with an online shopping cart and automatically import all orders.

Its capabilities include e-commerce fulfillment, retail fulfillment, subscription box fulfillment, crowdfunding fulfillment, FBA prep services and more. A free trial is available to help users make an informed decision.

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User Sentiment

Based on 201 reviews:

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Product Screenshots and Videos

ShipMonk Pricing

Based on our most recent analysis, ShipMonk pricing starts at $250 (Monthly).

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Starting From: $250
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

ShipMonk is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ShipMonk:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ShipMonk Benefits and Insights

Why use ShipMonk?

Key differentiators & advantages of ShipMonk

Shipping Discounts: Save money by leveraging shipping discounts through integration with most major carriers.
Customer Experience: Build brand value and create memorable customer experiences with custom packaging, specialty packing material, gift messaging, promotional inserts and stickers.
Easy to Use: A simple, intuitive interface helps view and manage all inventory and sales data from a single dashboard.
Multiple Channel Integrations: Save time and effort spent on manual order input through integration with more than 70 shopping carts and retailers, all free of charge. Syncs with Shopify, PayPal, eBay, Walmart, Yahoo and more.
Transparent Billing: Control budgets more effectively via a precise cost breakdown in the billing portal.
Multiple Warehouse Shipping: View and manage multiple warehouses through one dashboard, and ship from warehouses spread across different locations.
Date-Driven Clarity: Make better decisions with access to extensive data insights. Reporting tools offer a complete breakdown and real-time view of revenue data, shipping location and destinations, inventory levels, fulfillment statuses, total items, orders shipped and low stock alerts.

Industry Expertise

Provides services to small and medium-sized businesses worldwide, including startups, crowdfunding campaigns, subscription box companies and e-commerce businesses (B2B and B2C).

ShipMonk Reviews

Average customer reviews & user sentiment summary for ShipMonk:

201 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ShipMonk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customer Support: More than 95% of reviews on support indicate that the service team is always friendly, responsive and willing to help resolve any issues that users may come across.
Easy to Use: Its simple and intuitive UI is easy to use, according to 100% of reviews on ease of use.
Comprehensive Capabilities: It handles inventory management and order fulfillment end to end, note all reviews on this topic.
Accurate Tracking and Billing: Every review on this aspect indicates that it delivers accurate and error-free order tracking and billing details.

Cons

Mobile App: According to 100% of reviews on this topic, there’s no mobile app and it’s cumbersome to navigate and use the browser site on a mobile device.
Upload Speed: It’s sometimes quite slow to upload, according to all reviews on this aspect.

Researcher's Summary:

ShipMonk is extremely easy to use and navigate as most client reviews suggest. The customer support team is responsive and helpful in resolving challenges. Another benefit is that it provides accurate tracking and billing, which are quite detailed in nature. On the flip side, the lack of a mobile app is limiting and slow load speeds make it challenging to use, according to reviews. However, it offers a comprehensive set of capabilities, thus users need not invest in any other software for handling inventory and orders. This, coupled with its other strengths, make it a solid choice for inventory management software.

Key Features

E-Commerce Fulfillment: Map SKUs across all sales channels by leveraging API integrations, high bandwidth that supports up to 10,000 orders per day, automated mapping and item bundling. Includes strategic inventory system designing, with designated storage areas, return management and custom packing options.
Amazon FBA Services: Provides access to FBA services, which include free shipping offers, along with Prime membership order fulfilling entitlements through Amazon.
Warehouse Automation: Helps increase efficiency, experience quicker fulfillment, boost picking accuracy, reduce fulfillment costs and receive secure storage.
Freight Management: Facilitates importing and managing inventory, as well as enables freight coordination, by guiding users through essential documentation.
User Permission: Supports adding other users to client accounts and selecting the data permissions that each user can access. Such permissions can be added, edited and omitted any time.
Data Security: Ensures enterprise-grade data security and exercises all necessary measures to protect user privacy.
Actionable Reports: Provides access to cost reviews, orders and breakdowns of shipment units, including the destination where orders are sent most frequently, all through a single dashboard.
Special Projects: Tasks such as labeling, counting, repacking and quality control of goods that may fall outside fulfillment tasks are categorized as special projects and can be executed through the platform.
Returns Management: Create shipping labels from the dashboard and receive alerts when returns reach the warehouse. Manage multiple types of product returns such as exchanges for a different color or size, quality control, sorting, product assessment and testing.

Limitations

Based on user feedback at the time of writing this review, some of the product limitations include:

More suitable for companies dealing in bulk sales since a minimum fee is levied on users selling less than 100 products per month.
Missing mobile app hinders usability and it’s challenging to navigate the browser site on mobile.