FINEOS Reviews & Pricing

by FINEOS | Founded 1993, Dublin, Ireland

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Overview Pricing Benefits Reviews Features

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What is FINEOS?

Industry Specialties: Insurance

FINEOS is a comprehensive digital platform for insurance agents. Users can optimize administration processes, automate workflows and oversee customer activity in one hub. Manage traffic, track sales and expedite policy processing.

Users can organize information and securely store data in a central repository. Use open architecture to integrate with external applications.

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User Sentiment

Based on 1 reviews:

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FINEOS Pricing

Based on our most recent analysis, FINEOS pricing starts in the range of $500 - $1,000.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

FINEOS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FINEOS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FINEOS Benefits and Insights

Why use FINEOS?

Key differentiators & advantages of FINEOS

Increased Productivity: Save time by automating workflows to redirect focus to essential tasks. Scale quickly with cloud-native capabilities.
Demographic Intelligence: Gain insight into client activity with real-time data. Understand customer preference with readable analytics.
Boosted Organization: Systemize workflows and organize information to promote fast modification and better communication.
Simplified Navigation: Browse the interface and find data quickly with dynamic viewing across multiple devices. Make changes to the platform without rewriting code.

Industry Expertise

The program specializes in serving small, midsize and large companies operating in the insurance field.

FINEOS Reviews

Average customer reviews & user sentiment summary for FINEOS:

1 reviews

60%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of FINEOS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Claims Management: FINEOS simplifies claims processing, automating tasks and workflows to boost efficiency.
Enhanced Customer Experience: FINEOS provides self-service portals and mobile apps, empowering policyholders to manage their claims conveniently.
Data-Driven Insights: FINEOS offers robust reporting and analytics, enabling insurers to gain valuable insights from their data for better decision-making.

Cons

Clunky User Interface: Users frequently express frustration with FINEOS's outdated interface, finding it difficult to navigate and use efficiently. They desire a more modern and intuitive design that simplifies their workflow.
System Performance Issues: Slow loading times and system crashes are a common complaint, leading to decreased productivity and frustration among users.
Limited Reporting Capabilities: Users report that FINEOS lacks robust reporting features, making it challenging to extract meaningful insights from their data. They desire more comprehensive and customizable reporting options to support data-driven decision-making.

Researcher's Summary:

User reviews from the past year on FINEOS are a mixed bag. Some users praise FINEOS for its robust claims processing capabilities, noting that it streamlines complex workflows and reduces manual processing time. Others appreciate the comprehensive policy management features, highlighting the ease with which they can handle renewals, endorsements, and cancellations. However, some users express frustration with the system's complexity, citing a steep learning curve and the need for extensive training. A few users also point out occasional glitches and slow response times, impacting productivity and user satisfaction. While FINEOS is generally viewed as a powerful and feature-rich platform, its suitability hinges on the specific needs and technical capabilities of the organization. Businesses with complex insurance operations and a dedicated IT team may find FINEOS to be a valuable asset, while smaller organizations with limited resources might find it overwhelming.

Key Features

Administration Management: Access a comprehensive suite for administration management. Secure, organize and manage all insurance activities in one location.
Policy Management: Manage tasks from the policy screen and view consolidated policy and product data. Create and edit documents, grouping policy and claim information for easy accessibility.
Claims Management: Simplify the claims process by enabling end-to-end automation. Access important information and complete claims tasks in a central location. Enhance system efficiency with pre-made workflows and dashboards. Utilize intuitive reporting and enable AI analytics to review claims data further.
Underwriting Workflows: Automate processes, manage important documents and track policy creation data. Send update alerts notifying sales directors and brokers if additional information or review is needed.
Ratings: Simplify the underwriting process and receive accurate ratings using in-house rating software. Collect data and determine requirements based on client variables.
Payments: Offer customers flexible payment options. View detailed transaction reports and utilize third-party integrations for payment processing.
Billing: Oversee billing activity, monitor transactions and enable automated workflows. Improve communication with clients using shareable dashboards.
Quotes: Generate quotes, save templates for future use and upload important documents.