Duck Creek Reviews & Pricing

by Duck Creek Technologies, Inc. | Founded 2000, Boston, MA

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What is Duck Creek?

Industry Specialties: Financial Services, Property and Casualty Insurance

Yodil by Duck Creek offers best-in-class data management for financial institutions. It consolidates internal and external data to support operational and analytical needs, such as reporting, predictive modeling and other high-level analytics to better compete in the marketplace. It comprises a comprehensive insurance data model surrounded by a suite of enterprise data management modules designed for scalable growth. Agencies can leverage centralized document management for faster policyholder identification, billing and processing. Its payment portal offers multiple options with automated logging of receipts for consistent and error-free accounting.

Its reporting modules provide standard and statistical data, including metrics concerning financial health. An intuitive, low-code architecture helps users integrate, create and modify extensions using pre-existing definitions. Predictive analytics provides feedback on how to streamline workflows, increase productivity and get the most value out of time spent. It uses machine learning to create individual-specific user experiences for policyholders to increase client loyalty and retention throughout their life cycle. Provides product definitions, templates and requirements for agents and consumers. Insurers can automate task approval, workflow assignments, claims processing and rate quotations.

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Duck Creek Pricing

Based on our most recent analysis, Duck Creek pricing starts in the range of $1,000 or more.

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Starting From: Undisclosed
Pricing Model: Annually
Free Trial: No

Training Resources

Duck Creek is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Duck Creek:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Duck Creek Benefits and Insights

Why use Duck Creek?

Key differentiators & advantages of Duck Creek

Gain a Consolidated View of Business Data: Sophisticated analytics aids multi-source data consolidation and preparation for reporting and further analysis without interrupting transactions.
Reduce Time to Insights: Significantly reduces the amount of time spent collecting, cleansing, entering and analyzing data by automating numerous steps of the process.
Make Data-Driven Decisions: Analyze, contextualize and visualize data trends to glean insights. Use these insights to effectively manage and apply information discovered from historical data to future goals.
Collaborate to Improve Data: Promotes collaboration between IT and business resources to maintain data quality, definition, reliability and accessibility. Collaboration encourages healthy data programs, ensures compliance and improves the speed of issue resolution.
Reduce Risk: Built-in coding presets help reduce human error when inputting policy codes, decreasing corrective work and liability. Position the organization competitively based on financial forecasting and data analysis to lower and manage risk.

Industry Expertise

Serves financial services industries, including insurance, banking, investing and other financial asset management organizations.

Synopsis of User Ratings and Reviews

Based on an aggregate of Duck Creek reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Configuration Tools: Duck Creek's configuration tools empower users to tailor the platform to their specific needs without extensive coding. This flexibility allows insurers to adapt to changing market demands and create unique product offerings.
Product Development: The platform streamlines product development, enabling insurers to launch new insurance products quickly and efficiently. This agility is crucial in today's competitive market where speed to market is a key differentiator.
Cloud-Based: As a cloud-based solution, Duck Creek eliminates the need for on-premises infrastructure, reducing IT costs and complexity. This scalability allows insurers to easily adjust their resources as their business grows.
API Integrations: Duck Creek's open API architecture facilitates seamless integration with third-party systems and data sources. This interconnectivity empowers insurers to leverage a broader ecosystem of tools and services.

Cons

Complex Configuration: Implementing and customizing Duck Creek often demands a high level of technical expertise, making it challenging for users without a strong IT background to navigate the system effectively. This complexity can lead to longer implementation times and increased reliance on external consultants, potentially raising costs and causing frustration for users who prefer a more intuitive and user-friendly experience.
Performance Issues: Some users report experiencing performance slowdowns and system lags, particularly when handling large volumes of data or complex workflows. These performance issues can disrupt daily operations, hinder productivity, and lead to user dissatisfaction, especially for businesses with high-transaction volumes or time-sensitive processes.
Cost Considerations: Duck Creek's pricing structure, which often involves licensing fees, implementation costs, and ongoing maintenance expenses, can be a significant investment for insurance companies. Smaller businesses or those with tighter budgets may find the cost prohibitive, leading them to explore alternative solutions that offer a more affordable entry point and predictable cost structure.

Researcher's Summary:

Navigating the insurance technology landscape can feel like being lost at sea, with countless options promising smooth sailing. Duck Creek emerges as a sturdy vessel, but is it the right fit for your voyage? User feedback from the past year paints a picture of a platform with a robust hull and powerful engines, but perhaps lacking some of the finer amenities of its competitors.

Duck Creek's strengths lie in its configurability and scalability. Like a seasoned shipwright, users can customize the platform to their specific needs, building out complex workflows and integrations. This flexibility makes Duck Creek a popular choice for larger enterprises with intricate operations. However, this strength can also be a weakness. The level of customization requires significant technical expertise, often necessitating the help of experienced consultants or a dedicated in-house team. This can lead to higher implementation costs and longer timelines compared to more out-of-the-box solutions like Guidewire or Majesco.

Duck Creek differentiates itself with its cloud-native architecture, allowing for seamless updates and scalability. This is crucial in today's rapidly evolving insurance landscape, where agility is key. Users appreciate the platform's ability to adapt to changing market demands and regulatory requirements. However, some find the user interface to be less intuitive than competitors, requiring additional training and support.

In conclusion, Duck Creek is best suited for large insurance carriers and MGAs with complex operations and the resources to invest in implementation and ongoing maintenance. Its configurability and scalability make it a powerful tool for those who can harness its potential. However, smaller organizations or those seeking a more user-friendly experience may find better options elsewhere in the vast ocean of insurance technology.

Key Features

Policy Management Software

Quote: Accelerates quote workflows and offers omnichannel, responsive customer service. Create automated quote proposals and letters. Use predefined rules to streamline data capture at every stage.
Underwrite: Access automated underwriting services based on risk complexity. Analyze policyholder accounts and collaborate across multiple domains to determine risk. Monitor status of active applications via an underwriter dashboard.
Endorsements: Automatically process out-of-sequence and cross-term endorsements. Get a comprehensive view of all endorsement activities across different policy stages. Intelligent underwriting and third-party information ordering improve data and transaction accuracy.
Audit: Supports monthly reporting, self-audits and interim and final audits. Track policy transactions and audit transactions separately. Create a post-audit declaration page and void audits according to requirements.
Renewals: Automatically issue renewal policies via trigger-based workflows. Use predefined rules and date-driven ranges to rate, underwrite and document renewals. Mark specific policies for non-renewals.
Cancellations: Supports automatic and manual cancellation notices.
Reissue: Reinstate, reissue and rewrite policies manually or via predefined rules. Automatically issue notices and reactivate offset transactions.

Insurance Rating System

Product Lifecycle Management: Create product definition scripts. Automatically assign tasks, track progress, generate documents and test approval ratings.
Low-Code Tools: Define product fields, rates, UI, forms, rating rules and more. Reuse definitions and test units in real time.
What-if Modeling: Create complete or partial models of books of business. Test out what-if scenarios and underwriting rule changes. Export modeling results via Excel spreadsheets.
Product Template: Access support for ISO, NCCI, AAIS and independent workers’ compensation bureau.
Lines of Business Support: Includes support for commercial, personal and specialty lines products, including E&O, D&O, cyber liability, medical professional liability and more. Embed analytics, values and AI scores into algorithms and calculate taxes, fees and surcharges.
Product Inheritance: Configure and define the rates, rules and workflows of inherited products. Customize inheritance structures.

Insurance Billing Software

Installments: Implement commonly used installment plans and billing cycles. Create account-specific custom plans and manual schedules. Allocate credits for both custom and standard installment plans.
Payments and Disbursements: Automate payment allocation with built-in support for EFT, credit cards and traditional mail-in or lockbox payments. Refund and suspend payments as per requirements.
Follow-up: Set up trigger-based workflows to cancel policies and generate notices for non-payments. Rescind payments and notify underwriting teams automatically about received amounts.
Commission: Use predefined rules to calculate multi-level commissions with varying amounts. Create automated commission statements and custom plans.

Claims Management Software

First Notice of Loss (FNOL): Process FNOL via dynamic Q&A lists and omnichannel support. Predictive models, straight-through processing rules and external data sources accelerate data capture processes.
Assignment: Match the right agent with the right claim with rules-based automation and predictive modeling. Improve processing efficiency by assigning secondary roles to agents. Customize assignments based on line of business or type of claim.
Coverage Verification: Automate coverage verification via withdrawal of structured policy and coverage data. Attach policy snapshots to claims.
Investigation: Create automated workflows based on type and cause of loss. Break down complex claims into different tasks and assign responsibilities according to roles. Create and share notes and flags for fraud and recovery.
Evaluation: Evaluate FNOL, total loss and liability. Automatically alert relevant team members for circumstances requiring manual intervention.
Settlement: Built-in tools manage negotiation and settlement. Provide secure access authorization with role and entity-based permissions.
Recovery: Identify recovery opportunities via rules-based automation and predictive models. Assign recovery scores and analyze asset sale receipts to determine salvage potential.
Reporting: Built-in reporting capabilities include pre-built ETL jobs, operational reports, and predefined KPIs. Leverage data capture and integrations to check compliance posture. Identify outlying claims and market trends in real time.

Insights

Enterprise Data Architecture: Access a centralized data repository across multiple solutions, external data feeds and internal systems. The data model supports low-code configuration, including data mapping and business rules management.
Business Intelligence: Access out-of-the-box dashboards, reports and data consolidated for BI and analytics. Drill deeper into sub-transaction level data to extract actionable intelligence.
Analytics: Use analytics-driven workflows and feedback loops to create tailored and interactive user experiences. Assign scores and deliver recommendations to underwriting, claims and policy management teams.

Duck Creek Producer

Self-Service Portal: Allow producers to access online quoting and self-service applications, ACORD-influenced workflows, data transformation and prefill capabilities. Ensure streamlined global access with mobile-first UI.
Producer Workflows: Implement digital ACORD forms. Integrate workflows with agency management systems and comparative raters.
Maintenance: Define styles and patterns, test designs and implement iterations via user-friendly drag and drop interface and visual-based design systems. Access built-in LOB transaction content for personal and commercial line carriers.

Distribution Management

Relationship Management: Automate tasks throughout the relationship lifecycle, including background checks, vendor eSignatures and NIPR applications. Train and educate producers in E&O coverage tracking to maintain regulatory compliance.
Compensation Management: Access low-code configuration tools and powerful calculation engines to create compensation schedules. Replace traditional commission and bonus systems with non-monetary incentives.
Performance Check: Track performance of producers and field executives with individual reports, scorecards and dashboards. Create annual plans with performance goals and predict producer requirements via current and historical data analysis.
Distribution Self-Service: Online portals serve as a point of contact. Access change request and inquiry resolution mechanisms. Dashboards provide granular insights into performance and compensation.

Reinsurance Management

Contracts and Partners: Track and define complex reinsurance structures and contracts associated with writing companies, reinsurers and brokers.
Cession Calculation: Calculate ceded premiums, loss, expenses and commissions via a powerful calculation engine. Automatically log cash balances of receivables and payables and integrate with policy, claims and general ledger systems.
Reinsurance Reporting: Access preconfigured financial, operational and regulatory reports. Automatically create billing statements, footnotes, bordereaux, cover letters and other supporting documentation.

Industry Content

Commercial Lines Bureau Content: Supports pre-built rates, state taxes, surcharges, rules, UI/workflows, statistical codes and more. Access bureau templates across multiple channels, including commercial auto, general liability, commercial umbrella, inland marine, crime and more.
Lines of Business Kits: Provide kits for commercial, personal and specialty lines of business containing built-in product definitions with rules, rates and forms.
Accelerators and Integrations: Integrates with vendor ecosystem, vehicle, geocoding, flood hazard and other relevant data sources. Integrate reporting services, such as Power BI and SQL server reporting and platform extensions, including SMS, bordereaux import, UBI score input and mobile quoting.

Suite Support

Email: Not specified.

Phone: Not specified.

Training: The Duck Creek University Learning Center provides online, instructor-led product training. Customers can request on-site or remote personalized training. Tailored courses and role-specific training are also available.

Tickets: Log in to the support center to submit a support ticket.