Applied Epic Reviews & Pricing

by Applied Systems, Inc. | Founded 1983, University Park, IL

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What is Applied Epic?

Industry Specialties: Property and casualty (P&C) insurance

Applied Epic is a cloud-based agency management solution that allows users to monitor all business processes within a single interface. It helps agencies manage enrollment, renewal, claims and billing. Reporting modules generate actionable insights to improve profitability, sales and client retention rates. Predictive analytics provides comprehensive insights into policyholder requirements, new business opportunities and market trends. Users can automate policy exchange with carriers, renewals, sales and commissions processing, claims verifications and documentation. Its integrated and open architecture makes it easy to manage accounts, business processes, customer relationships, policies, financial markets and sales.

Machine learning improves operational efficiency by identifying frequent workflows and automatically reassigning obligations. It centrally secures all data and documentation in multiple folder levels for a streamlined viewing, sharing and tracking experience. Its communication module includes text messages and omnichannel customer service to improve customer experience.

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User Sentiment

Based on 585 reviews:

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Applied Epic Pricing

Based on our most recent analysis, Applied Epic pricing starts at $1,000 (One-Time).

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Starting From: $1,000
Pricing Model: One-Time
Free Trial: No

Training Resources

Applied Epic is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Applied Epic:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Applied Epic Benefits and Insights

Why use Applied Epic?

Key differentiators & advantages of Applied Epic

Scalable and Flexible Platform: Configure the platform based on the firm’s needs. Ensure scalability with an open and scalable architecture that supports acquisitions and integrations of third-party apps.
Common Base of Operations: Streamline collaboration and productivity with a single centralized platform for all roles, locations and lines of business.
Remote Access: Speed up operations by allowing policyholders and agents to access account and policy details, complete quotations, apply for renewals and file claims from any device with an internet connection.
Improved Client Relations: Save time and encourage customer loyalty with 24/7 self-service channels with a client portal and mobile app.
Increased Speed of Service: Quickly locate specific insureds, documents and leads to avoid delays.

Industry Expertise

Designed for insurance, IT, healthcare, banking, financial services, automotive and construction industries.

Applied Epic Reviews

Average customer reviews & user sentiment summary for Applied Epic:

585 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Applied Epic reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Functionality: Applied Epic provides a wide range of features that cater to various insurance needs, including policy management, claims processing, billing, and customer relationship management. This comprehensive functionality can streamline operations and improve efficiency for insurance agencies and brokerages.
Cloud-Based Solution: As a cloud-based software, Applied Epic offers accessibility and scalability benefits. Users can access the system from anywhere with an internet connection, and the software can easily adapt to the changing needs of a growing business.
Customization Options: Applied Epic allows for a high degree of customization, enabling users to tailor the system to their specific workflows and requirements. This flexibility ensures that the software can meet the unique needs of different insurance businesses.
Integrations: The software integrates with various third-party applications, such as accounting software, marketing automation tools, and document management systems. These integrations can further enhance efficiency and data flow between different business systems.

Cons

Steep Learning Curve: Applied Epic's interface can be overwhelming for new users due to its extensive customization options and complex workflows. The abundance of features and functions often necessitates comprehensive training, leading to a prolonged onboarding process.
Performance Issues: Users frequently report slow loading times and system lags, particularly when handling large datasets or complex tasks. This can hinder productivity and cause frustration, especially for time-sensitive operations.
Integration Challenges: Integrating Applied Epic with existing systems and third-party applications can be a complex undertaking. It often requires significant customization and technical expertise, leading to additional implementation costs and potential compatibility issues.

Researcher's Summary:

Reviews of Applied Epic over the past year reveal a robust platform with a steep learning curve. Users frequently mention the extensive customization options as a significant advantage, allowing agencies to tailor workflows and data fields to their specific needs. This flexibility, however, contributes to the complexity of the system, making it challenging for new users to navigate and master. The comprehensive functionality of Applied Epic is often compared favorably to competitors like AMS360 and QQCatalyst, particularly in its ability to handle complex commercial lines and large volumes of data. While users appreciate the depth of features, some find the interface less intuitive than other platforms, leading to a longer onboarding process. Applied Epic's strength lies in its scalability and ability to support the intricate needs of large, independent insurance agencies with diverse portfolios and high-volume operations.

Key Features

P&C and Benefits Management: Get a 360-degree view of property and casualty insurance and benefits within a single application.
Process Management and Automation: Use the myEpic tool to implement preconfigured, automated workflows across multiple business processes.
Sales Automation: Leverage automated strategies to track, view and forecast sales opportunities in real time.
Document Management: Securely store and organize client and vendor information across multiple folder levels. Search for specific documents and track complete version history.
Omnichannel Policy Information: Integrate with preexisting customer portals and mobile applications to provide accurate policy information.
Insurer Connectivity: Log in to IVANS Exchange via single sign-on to track current and new download connections to ensure insurer and MGA connectivity.
Marketing: Market products to the right agents at the exact moment they are searching for markets for new and renewal business, via IVANS Market Appetite. Leverage insights through data analytics dashboards to view agency search views, top agencies and risk profile interest.
Text Messaging: Send tailored individual and mass text messages to clients, depending on their locations.
Outlook Integration: Integrate with Microsoft Outlook to get unrestricted access to all contacts, emails and attachments.
Renewal Management: Expedite renewal processing with the Renewals Manager tool.
Electronic Signature: Process applications and renewals faster by sending multiple folders for e-signature at once.
Data Prefill: Automatically populate rate quotes with data from LexisNexis.

Limitations

At the time of this review, these are the limitations according to user feedback:

Cannot rename multiple files at once.
The accounting function requires third-party integrations to be effective.
The platform is more geared towards commercial lines of business than personal.
Building and running custom reports is complicated.

Suite Support

Professionals and subject matter experts provide 24/7 customer support. Visit the community forum to ask questions, check open cases, troubleshoot, review billing information, and more.

Email: Not specified.

Phone: Not specified.

Training: Visit the Applied University portal for online product training via over 3,000 instructor-led courses. Request on-site, hands-on training for a more personalized approach.

Tickets: Visit the dedicated support portal to submit a ticket.