Agency Matrix Reviews & Pricing

by Zywave | Founded 1995, Milwaukee, Wisconsin

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Overview Pricing Benefits Reviews Features

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What is Agency Matrix?

Industry Specialties: Serves all industries.

Agency Matrix, a comprehensive software solution from Zywave, excels in managing various tasks essential to insurance agency operations. It is particularly well-suited for small to mid-sized insurance agencies seeking to streamline their workflows, enhance customer service, and improve overall efficiency. The software offers a range of benefits, including robust client management, policy tracking, and automated marketing tools, which help agencies maintain organized records and foster client relationships.

Popular features of Agency Matrix include an intuitive dashboard, real-time reporting, and integrated communication tools, which collectively enhance the user experience. Users appreciate its user-friendly interface and the ability to customize workflows to fit specific business needs. Compared to similar products, Agency Matrix is often praised for its affordability and ease of use, making it a preferred choice for agencies looking to optimize their operations without a steep learning curve.

Pricing for Agency Matrix varies based on the size and specific needs of the agency, with options typically available on a subscription basis. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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User Sentiment

Based on 98 reviews:

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Agency Matrix Pricing

Based on our most recent analysis, Agency Matrix pricing starts at $69 (Monthly).

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Starting From: $69
Pricing Model: Monthly
Free Trial: No

Training Resources

Agency Matrix is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Agency Matrix:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Agency Matrix Benefits and Insights

Why use Agency Matrix?

Key differentiators & advantages of Agency Matrix

Enhanced Efficiency: Streamlines daily operations by automating routine tasks, allowing staff to focus on higher-value activities.
Improved Customer Service: Centralizes client information, making it easier to access and manage customer interactions, leading to faster response times.
Accurate Reporting: Generates detailed reports on sales, claims, and other key metrics, providing insights that help in making informed business decisions.
Regulatory Compliance: Ensures adherence to industry regulations by maintaining accurate records and providing audit trails.
Cost Savings: Reduces operational costs by minimizing manual data entry and reducing errors, which can lead to financial savings.
Scalability: Adapts to the growing needs of your agency, whether you are expanding your client base or adding new lines of business.
Data Security: Protects sensitive client information with robust security measures, reducing the risk of data breaches.
Enhanced Communication: Facilitates better communication within the team and with clients through integrated email and messaging systems.
Task Management: Organizes and prioritizes tasks effectively, ensuring that important deadlines are met and nothing falls through the cracks.
Client Retention: Helps in maintaining strong client relationships by providing tools for personalized service and follow-ups.
Integration Capabilities: Seamlessly integrates with other software systems, such as accounting and CRM tools, to provide a unified workflow.
Customizable Workflows: Allows for the customization of workflows to match the specific needs and processes of your agency.
Time Management: Tracks time spent on various tasks, helping to identify areas where efficiency can be improved.
Training and Support: Offers comprehensive training and ongoing support to ensure that your team can fully leverage the software’s capabilities.
Client Portal: Provides clients with a self-service portal where they can access their policy information and make updates, enhancing their experience.

Industry Expertise

Agency Matrix is an insurance software designed for small and medium-sized businesses, specifically targeting insurance agencies. It helps manage various aspects of agency operations, making it an ideal solution for companies seeking to streamline their processes and improve efficiency.

Agency Matrix Reviews

Average customer reviews & user sentiment summary for Agency Matrix:

98 reviews

76%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Agency Matrix reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-Time Data Access: Provides real-time access to customer data, policies, payments, and more.
Comprehensive Management: Offers features for claims, commission, contact, document, and insurance policy management, as well as commission tracking.
Automated Marketing: Assists in automated marketing efforts, including email campaigns, reminders, and follow-ups.
Increased Productivity and Efficiency: Streamlines tasks such as x-date tracking, accounting reports, and client service, freeing up time for other priorities.
Remote Accessibility: Being browser-based, it allows you to manage your agency from any location with internet access.

Cons

Customer Support: Users have reported experiencing difficulties reaching customer support when needed.
Technical Issues: Some users have mentioned experiencing technical problems, including loading issues after software updates.
Maintenance: System maintenance is often performed during the workday, causing disruptions to agency operations.

Researcher's Summary:

Is Agency Matrix the blue pill that will free your agency from the shackles of outdated systems? User reviews from the last year suggest that for many, it's a resounding "yes".

Users consistently praise Agency Matrix for its user-friendly interface, which stands out as a key strength compared to competitors. One user even mentioned being able to train new staff on the system in minutes! This ease of use translates into tangible benefits for agencies, allowing them to onboard employees quickly and maximize productivity. The robust task management feature also receives high marks, with users highlighting its simplicity and effectiveness in streamlining workflows and improving accountability. This is particularly important in the fast-paced world of insurance, where missed deadlines can have significant financial implications.

However, it's not all sunshine and roses. The most glaring weakness, according to some users, is the system's susceptibility to downtime during updates. This can disrupt operations and lead to lost productivity, especially if agencies haven't implemented backup systems. Despite this drawback, the overwhelming sentiment is positive.

Agency Matrix is best suited for small to medium-sized insurance agencies looking for an intuitive and comprehensive management solution. Its user-friendly design makes it easy for teams to adopt, while its robust features streamline operations and boost efficiency. However, agencies should be prepared for potential downtime during updates and consider implementing backup protocols to minimize disruptions.

Key Features

Notable Agency Matrix features include:

Client Management: Comprehensive client profiles with detailed contact information, policy history, and communication logs.
Policy Tracking: Real-time tracking of policy statuses, renewals, and expirations to ensure timely follow-ups.
Document Management: Secure storage and easy retrieval of important documents, including policy forms and client communications.
Automated Workflows: Customizable workflows to automate routine tasks such as policy renewals, claims processing, and client follow-ups.
Reporting and Analytics: Robust reporting tools that provide insights into agency performance, sales trends, and client demographics.
Commission Tracking: Detailed tracking of commissions earned by agents, with customizable commission structures and payout schedules.
Integrated Marketing Tools: Built-in email marketing and SMS capabilities to streamline client communications and marketing campaigns.
Accounting Integration: Seamless integration with popular accounting software like QuickBooks for efficient financial management.
Mobile Access: Mobile-friendly interface that allows agents to access client information and perform tasks on-the-go.
Customer Portal: Self-service portal for clients to view policy details, make payments, and submit claims online.
Lead Management: Tools for capturing, tracking, and nurturing leads to convert prospects into clients.
Task Management: Task assignment and tracking features to ensure team members stay on top of their responsibilities.
Integration with Carriers: Direct integration with insurance carriers for real-time policy updates and electronic submissions.
Security Features: Advanced security measures including data encryption, user access controls, and regular backups to protect sensitive information.
Customizable Dashboards: Personalized dashboards that provide a snapshot of key metrics and activities at a glance.