UKG Pro Reviews & Pricing

Key Features

• Payroll: Incorporate a scalable, configurable engine for accurate, streamlined pay processing. This feature also includes:
  • Role-based access to ensure data security.
  • Prebuilt tax compliance, automatic tax updates every quarter and GIS-powered search to ensure accurate taxes based on employee location.
  • End-of-year reporting tools, including a task checklist.
  • Pay modeling calculator, enabling employees to calculate information on their own.
  • Integration support for global payroll providers and TurboTax.
  • Dashboards showing alerts and metrics.
• Benefits: Provide help videos and documentation to assist employees. Key components include plan recommendations and side-by-side comparisons, process automation, search filters, compliance reporting, transaction records, admin tools and connectors to hundreds of carriers.
• Workforce Scheduling: Ensure effective shift planning and workforce management with advanced scheduling capabilities previously found in UKG Dimensions.
• Workforce Planning and Optimization: Make strategic planning and resource allocation a breeze. UKG Pro now packs the workforce planning and optimization tools from UKG Dimensions.
• Time and Attendance: Optimize timekeeping and absence management with UKG Pro's enhanced time tracking and attendance features, which are now integrated from UKG Dimensions.
• Learning: Aid employee learning and development by providing:
  • On-demand, mobile access to training materials in multiple languages.
  • Gamification, rewards and social tools foster engagement.
  • Blended learning, a drag-and-drop interface for content creation and a course marketplace with more than 3,000 courses.
  • Channels for employees to capture and share knowledge with coworkers.
• Recruiting: Make talent sourcing and acquisition for recruiting teams and candidates easier and more efficient.
  • Recruiters: Dashboards show candidate and opportunity status and AI scoring reveals applicants that are the best match. Multi-language, multiple job board postings and screening questions also included.
  • Candidates: Applicants can submit their LinkedIn profile, receive open position suggestions based on basic information and provide an in-depth picture of themselves by sharing details like motivators and behaviors.
• Onboarding: Access a dashboard that has a timeline for tasks they need to complete, job-related videos and training material, and required forms, which they can fill out electronically. They can also create goals and connect with teammates.
• InTouch DX: Give managers and employees flexible, real-time access for time and attendance processes. This timeclock device is designed for an hourly, mobile workforce.
  • Features include configuration options, real-time data, a touchscreen, native intelligence capabilities and multiple integrated readers.
  • Managers can track employee information, confirm transactions and ensure schedules are followed.
  • Employees can request PTO, view time cards and schedules, punch in and out, receive push notifications, and receive suggested actions based on upcoming tasks.
• BI Reporting: Display real-time data in a clear, user-friendly format, empowering managers and executives to monitor and analyze KPIs. They offer both prebuilt and customizable reports. It provides insights for:
  • Human resource metrics like headcount based on local and global demographics.
  • Benefit plan costs and employee participation.
  • Financial information like overtime cost, pay equity and payroll totals.
  • ACA filing data, including risks, deadlines and eligibility.
  • Recruiting costs and sourcing data.
  • Employee performance, retention estimators and 9-box assessment.
  • Pay factors ranging from expenses and revenue to total compensation at the global level.
  • Survey data, including participation, engagement details, historical trends and metric performance based on industry benchmarks.
• Compensation Management: Reward employees based on achievements through salary planning, customizable compensation plans, merit rules and analytics. It supports targets based on units, flat amounts or a percentage of base pay.
• Performance Management: Drive employee engagement and growth while giving managers insight into individual and team performance. Features include tracking dashboards, automated reviews, goals, achievement ratings and real-time feedback.
• Surveys: Gather employee sentiment using AI, natural language processing and machine learning. They offer a question library, templates, mobile-friendly design, custom dashboards and curated improvement suggestions.
• File Management: Organize and manage employee documents with a central repository along with role and type-based permissions. Templates automatically fill in employee details, and a compliance assist feature ensures global adherence.
• Succession Management: Develop a talent pipeline, ensuring your employees are prepared to take on new roles. There are plans for any level in the company, alongside talent evaluation, predictive analytics, reporting and personal development tools.
• Integration Hub: Support developers in enhancing the system through integrations by offering:
  • A collaborative community, a developer portal and APIs.
  • Sample code and instructional articles to speed up deployment.
  • A marketplace of product and service partners.
• UKG Talk: Facilitate engagement and inclusivity within your organization by supporting various communication methods like:
  • Company-wide announcements.
  • Direct messaging.
  • Team group chats.
  • Employee feedback and participation through celebrations, idea collection and achievement recognition.
  • Provide actionable insights by measuring communication impact and engagement metrics.

Approach to Common Challenges

• Managing Payroll Accuracy: UKG Pro incorporates a scalable, configurable payroll engine that ensures accurate and streamlined pay processing.
• Managing Compliance: It includes role-based access for data security, prebuilt tax compliance with automatic updates and end-of-year reporting tools.
• Optimizing Workforce Management: Real-time data, advanced scheduling and configurable options empower managers to optimize workforce productivity and operational efficiency.
• Keeping Employees Informed and Engaged: UKG Pro supports employee learning with on-demand access to training materials, fosters knowledge sharing through social tools and enables personalized development plans. This ability promotes continuous learning, enhances employee engagement and supports career growth.
• Improving Performance Management: UKG Pro drives employee engagement and growth through automated performance reviews, goal tracking and real-time feedback. It includes tools for talent evaluation, succession planning and predictive analytics. This comprehensive approach helps identify high performers, develop talent pipelines and align individual goals with organizational objectives.

Cost of Ownership

• Initial Setup: This includes costs associated with configuring UKG Pro to fit your organization's structure, importing existing data and setting up integrations with other systems.
• Training: Expenses related to training sessions for administrators and end-users to ensure they can effectively use UKG Pro's features and functionalities.
• Data Migration: Costs involved in migrating data from legacy systems to UKG Pro, ensuring data accuracy and integrity during the transition.

• Subscription Model: UKG Pro typically operates on a subscription basis, where pricing is based on the number of users or employees using the system.
• Per User Cost: The monthly or annual cost per user can vary depending on the size of the organization and the specific features and modules selected.
• Additional Modules: Costs may increase if additional modules or functionalities beyond the core offerings are required, such as advanced analytics, performance management tools or specialized HR modules.
• Customization: Costs associated with customizing UKG Pro to align with specific organizational needs or industry requirements.
• Support and Maintenance: Considerations for ongoing support and maintenance fees, which may be included in the subscription or billed separately.

Limitations

• Complexity Learning the System: Not the most user-friendly, leading to a longer learning curve.
• Delayed and Inconsistent Customer Support: Some users express frustration with long response times for help tickets.
• Challenges with Time Off Approvals: Some users encountered issues where time off requests were overlooked or not properly approved. As a result, payroll submissions may include unapproved requests, leading to potential pay discrepancies.

Training Resources

• UKG PRO Product Tour: Visit the main website, click on the resources tab, answer a quick question about where you are in your software search and boom — the product tour video becomes available.
• Videos: UKG Pro is pretty active on their YouTube channel, posting about their features and also broader HR topics, like their recent video titled What's One Thing We Don't Talk Enough About in HR?
• University User Guide: Get detailed instructions and insights into the software's functionality. To start, select 'Access University.' Enroll yourself or, as a UKG University Training Administrator, assign training to others. New users should review the University User Guide. Training resources include a user guide, virtual training class, Zoom participant guide and video gallery.

FAQs