isolved HCM Reviews & Pricing

by isolved HCM | Founded 1986, Charlotte, NC

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Overview Pricing Benefits Reviews Features

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What is isolved HCM?

Industry Specialties: Serves all industries

isolved is a cloud-based HCM suite that unites payroll, benefits, learning management, workforce management, talent acquisition and core human resources activities. Fit for companies in any industry, it simplifies management tasks and unifies data to reduce errors and increase productivity. Users can deploy directly or via an HRO partner network, with support provided for all 50 U.S. states.

In addition to its primary capabilities, it has add-on modules for ACA compliance and integrations with carriers for 401K and benefits. It also offers a managed benefits service add-on that provides COBRA, FSA, HSA and other expanded benefits options.

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User Sentiment

Based on 835 reviews:

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isolved HCM Pricing

Based on our most recent analysis, isolved HCM pricing starts at $4 (Per Employee, Monthly).

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Starting From: $4
Pricing Model: Per Employee, Monthly
Free Trial: Yes, Request for Free

Training Resources

isolved HCM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for isolved HCM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

isolved HCM Benefits and Insights

Why use isolved HCM?

Key differentiators & advantages of isolved HCM

Centralize HR Processes: Remove the need for data imports, exports and multiple entries by unifying all major HR components into a single suite of modules.
Streamline Recruiting and Hiring: Control, manage and standardize the hiring process. Post to job boards and collaborate on hiring across teams centrally to reduce hiring costs, speed up hiring processes and improve the candidate experience.
Simplify Onboarding: Streamline onboarding by guiding new hires through required tasks, notifying other personnel for required actions and more. Support includes WOTC, direct deposit setup, W-4 and I-9 documents and voluntary benefits enrollment. Configure the system to collect data and sync it to payroll, time and benefits modules.
Provide Employee Self-Service: Employees can log in to their profiles to update their information, view PTO, access a summary of benefits and download pay stubs, to free up HR to be productive in other areas.
Grant Mobile Access: Get Android and iOS apps to manage automatic login, clock in and clock out and gain access to data like pay stubs, time cards and more.
Drill Into Data: Leverage add-on access to advanced reporting features to build formulas and generate customized reports for deep-dive analysis of important business metrics.

Industry Expertise

isolved is deployed by more than 145,000 organizations around the world. Its clientele occupies multiple industries, such as real estate, food and hospitality and education.

isolved HCM Reviews

Average customer reviews & user sentiment summary for isolved HCM:

835 reviews

79%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of isolved HCM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Accessibility: About 67% of the users who mention accessibility note that isolved can be accessed from anywhere making it easier for users and admin to manage updates.
Ease of Use: isolved is lauded by nearly 91% of users who mention ease of usage as a key aspect of choosing the software.
Employee Lifecycle Management: Almost 94% of users who mention employee lifecycle management recommend isolved for its capabilities.
Employee Onboarding: isolved pays a lot of attention to the onboarding feature, making it easier for new clients and employees to adapt to the product, as reported by about 67% of users who mention onboarding.
Payroll and HR Management: Robust payroll management and its seamless synchronization with the HR management module are among the system’s positive traits, as reported by 87% of users who mentioned payroll.
UI and Navigation: Approximately 71% of users who mention UI and navigation note that the product has a clean intuitive UI and simplified navigation.

Cons

Customer Support: A difficult to reach customer support staff, delayed and inconsistent responses and unsatisfactory solutions are reported by 78% of users who mention customer support.
Customization: About 63% of users who mention customization note that while isolved offers lots of features and functionalities, it can not be customized to meet individual organization requirements.
Hardware and Time-Keeping: Nearly 100% of users who mention hardware and time-keeping notice consistent issues with the hardware and lapses in time-keeping are frequent.
New Product Releases: While isolved is constantly evolving to meet users’ needs and releases frequent product updates, approximately 73% of users note that new releases are often accompanied by bugs and crashes.
Reports: About 58% of users who mention the reporting feature note that reports are time-consuming and hard to customize, with limited functionality.

Researcher's Summary:

User reviews from the last year reveal a mixed bag for isolved's software. While many appreciate its strengths in payroll management and reporting, some have expressed concerns about its weaknesses in customer support and mobile app stability. A standout feature of isolved is its single-database platform, which streamlines HR and payroll functions, unlike some competitors that require juggling multiple modules. This integration is crucial for mid-sized businesses seeking to simplify their operations and improve data accuracy. However, isolved's Achilles' heel appears to be its customer support, with users reporting slower response times and occasional misinformation from representatives. This can be a dealbreaker for businesses that require timely assistance, especially during critical payroll cycles. While isolved excels in core HR and payroll functionalities, its limitations in areas like compensation management and the mobile app make it more suitable for mid-market companies (50-350 employees) with straightforward HR needs. Smaller businesses might find the platform overwhelming, while larger enterprises may require more robust features and customization options.

Think of isolved as a reliable workhorse – it gets the job done for essential tasks but might need a tune-up for a smoother ride.

Key Features

Share & Perform: Utilize a range of tools via the Mojo application to stimulate improved culture and encourage employee engagement. Components include pulse surveys, 360-degree reviews, goal management, employee evaluation reports, a social feed, gamification elements like a leaderboard and points, collaboration features and more.
Core HR: Manage common HR tasks such as employee record maintenance, employee training modules, performance reviews, attendance and payroll, company asset management and employee engagement and awards systems.
isolved University: Administer employee training through dedicated learning management systems (LMS). Create learning paths with gamification, plan and reward certifications, upload content, assign courses, view reports, build quizzes and more. Upgrade to Learn Pro to access pre-built courses on a wide range of topics ranging from business skills to workplace safety.
Benefits Administration: Provide benefits such as insurance plans to employees, adjust coverage based on life events, run cost analysis for comparing plans and integrate with carriers to ensure timely coverage updates.
Payroll: Leverage features like pay cards, direct deposit, garnishments, data security, configurable pay periods and support for tax filing. Generate summary reports for an overview.
Time and Attendance: Collect and monitor time data from multiple locations, apply to required areas, and view pay periods on a daily or weekly basis. Tools include geofencing, comp time management and multiple collection options such as physical and virtual clocks, punch alert errors and scheduling.

Limitations

These limitations are current as of the writing of this review:

Mobile apps have limited functionality
Reaching to customer support is difficult
New releases are often accompanied by bugs
Reporting feature is overpriced, complicated and time-consuming.

Suite Support

Users can subscribe to the customer news and product release newsletters for updates on new features, tips and more. The website offers ACA resources that help explain the regulations and ensure compliance.

Email: Users can receive email support by filling out the contact form on the website and selecting “customer support” from the dropdown list at the top.

Phone: Phone support is available by calling +1 (800) 733-8839. The support team takes calls Monday through Friday, 6 a.m. to 6 p.m. MST.

Training: Courses are accessible via isolved University, the company’s online learning platform. Users can choose from a variety of courses that are available on-demand. Content covers topics for admins and employees. The university library contains help articles and webinars for additional training.

Tickets: There isn’t a dedicated ticketing system, but users can use the contact form and choose “other” from the dropdown list as a workaround for submitting issues.