ADP Workforce Now Reviews & Pricing

by ADP (iProspect) | Founded 1949, Paterson, NJ

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What is ADP Workforce Now?

Industry Specialties: Serves all industries

ADP Workforce Now is a cloud and on-premise platform for businesses seeking a one-stop shop for everything HR, including remote, in-office or hybrid teams. It operates as a professional employer organization (PEO), offering tools to tackle complex and time-consuming HR tasks.

It includes payroll management, time and attendance, talent management and benefits administration. Tools like payroll automation, data syncing and error detection help HR managers overcome common challenges like payroll inaccuracies and time-consuming manual processing.

It's ideal for teams that want to boost efficiency and save time on core HR tasks while navigating compliance regulations. Its key features include applicant tracking and recruiting, compensation management, document management, employee onboarding, employee self-service and payroll management.

It’s embedded with protective layers such as physical security, intelligent detection, fraud defense and other mechanisms for enhanced security and data privacy.

According to recent user reviews, users generally find it intuitive and reasonably easy to navigate. In contrast, some users report long customer support wait times.

Monthly pricing starts at $110. Pricing also depends on features, modules or packages selected, such as bundling payroll and HR. A free trial is also available.

Pros

Custom reporting
Easy clocking in and out
Detailed, accessible paystubs

Cons

Customer support variations
Learning curve during implementation
Occasional slowness

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 10989 reviews:

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ADP Workforce Now Pricing

Based on our most recent analysis, ADP Workforce Now pricing starts at $110 (Monthly).

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Starting From: $110
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

ADP Workforce Now is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ADP Workforce Now:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ADP Workforce Now Benefits and Insights

Why use ADP Workforce Now?

Key differentiators & advantages of ADP Workforce Now

Streamline Processes: Automate critical processes like onboarding, record-keeping and employee status changes. Track and report about certifications, licenses and compliance data.
Improve Employee Experience: Empower employees with access to their pay, benefits and time information. Employees can also request time off, view work schedules and download pay statements without HR/admin intervention.
View Real-Time Insights: View key metrics like labor costs, overtime, actual vs. scheduled hours, turnover rate and other KPIs using data analysis tools.
Integrate Seamlessly: Integrate with different systems like Workday, Litmos, ZipRecruiter, TSheets, QuickBooks, Slack, Microsoft Teams and more.
Manage Information Anywhere: Get 24/7 mobile access to time and attendance features, benefits data, and pay details with an app for iOS and Android platforms.
Enhance Data Security: ADP's security training and awareness program includes annual interactive training covering key topics and policies like phishing, malware and incident response. There are classroom sessions, webinars and visual aids.
Ensure Compliance: With built-in safeguards like error detection and data syncing, the platform aids compliance with labor laws and regulations.

Industry Expertise

With 75 years of experience, ADP is a global HR provider suitable for all business sizes ranging from smaller organizations with 1-49 employees to midsized companies with 50-999 employees and enterprises up to 1,000+.

It serves various industries, including but not limited to restaurants, hospitality, manufacturing, professional and technical services, construction, financial services, retail, health care, education, nonprofits, and social services.

Its services encompass HR, payroll, talent management, time tracking, tax and benefits administration, and compliance management.

ADP Workforce Now Reviews

Average customer reviews & user sentiment summary for ADP Workforce Now:

10989 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ADP Workforce Now reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Users generally have positive feedback about ADP's time tracking, highlighting its ease of use for clocking in and out, viewing time cards, and requesting time off.
Users highlight quick access to paystubs from current and past jobs. They appreciate having all paystub information in one place and find it easy to download. There are also detailed breakdowns of earnings and deductions.
60% of users appreciate reporting capabilities, particularly the custom reports feature, finding it helpful for generating tailored insights.
64% of users find the system intuitive and user-friendly, praising easy navigation and accessibility of features.

Cons

While some users appreciate backend support, such as assistance with 401k information, 73% of users express frustration with customer service, citing long wait times.
47% of users experienced a learning curve with features during implementation. Some users mention poor implementation support, leading to a confusing onboarding experience for employees.
40% of users express reports have room for improvement, noting the reporting functionality can be complex and not intuitive enough, with limitations in filter prompts.
36% of users note difficulties with integration between features and occasional slowness and feel that certain aspects are scattered.

Researcher's Summary:

ADP Workforce Now is a popular PEO and HR solution for businesses that need a comprehensive HCM for payroll, time and attendance, benefits administration, reporting, and compliance assistance. It’s ideal for small teams, mid-sized organizations and larger businesses looking to improve their time tracking, ensure payroll accuracy and go paperless with document management.

Standout features include automated time tracking, collaborative scheduling, talent acquisition, configurable work rules, employee self service and data syncing.

Time and attendance features support productivity by ensuring proper staffing, tracking time via desktop or app, and providing time clocks or ADP® Kiosk access. Additionally, it supports online schedule management, time-off requests and approvals.

It also facilitates benefits administration, SmartCompliance, financial wellness support, and performance and compensation management, fostering a positive employee experience.

Additionally, ADP Workforce Now has AI capabilities that can automate repetitive tasks, analyze workforce data for insights, find tax forms, access company policies, and submit PTO requests through mobile devices or myADP. AI-driven analytics aid decision-making across key HR functions like recruiting, compliance and time management.

Users commend ADP's time tracking for its efficiency and user-friendly interface. However, some users report drawbacks, including customer service issues and a learning curve during implementation.

As a PEO, ADP offers assistance with workers' compensation, claims management and tax support in all 50 states.

Overall, ADP Workforce Now is an inclusive HR solution that provides essential features for payroll, time tracking, and HR management while also offering custom reports, automation and AI capabilities to all business sizes.

Key Features

Payroll: Access employee pay data on a dashboard. Automate deductions for benefits and other compensation.
- Manage tax filings and access historical pay summaries.
- Prorate pay during a cycle or apply it to previous runs.
- Identify payroll errors via warning notifications.
Time & Attendance: Offers tracking and scheduling capabilities with digital time clocking, visual schedules and clocks with finger scan functionality.
- Facilitate absence management with absence analysis, leave tracking and more.
- Secured Time Tracking: Reduce time theft (like buddy punching) with finger scanning, facial recognition and geofencing.
- Time Tracking Options: Employees can clock in and out using their mobile device, kiosk app, web timesheet, tablet or smart time clock. The time kiosk application enables pin codes or facial recognition for an added layer of security.
- Scheduling: Assign shifts and let employees swap as needed, reducing productivity bottlenecks. Configure scheduling work rules like max hours/days.
- Scheduling by Skill: Ensure efficiency by matching specific employees to jobs based on their skills, licenses and certifications. Use skills-based scheduling to assign employees with the required language and training provisions.
- Dashboards: View absences, schedules, hours worked and overtime. See timecard statuses to help wrap up time details without delaying payroll.
- Time and Attendance Compliance: ADP’s compliance on-demand option gives clients access to a team of consultants for guidance on key practices. Access a content library with info on federal, state and local laws, and regulations.
Talent Management:
- Recruiting and Hiring: Automatically create job descriptions and job postings. Offers screening, compliance mandates by location, hiring-practice guidance, credential verification and background check tools.
- Management and Growth: View employee performance, deliver learning programs and offer leadership skill improvement tools. Reduce talent gaps and plan ahead with succession management.
Benefits Administration:
- With ADP AE Snapshot™, managers can access employee metrics on enrollment preferences and decisions.
- Access ranks of different plans, compare options, calculate and evaluate various scenarios, and configure plan selections with PlanFit.
- Enroll and manage benefits through the mobile app.
- Use eligibility, enrollment activity and plan summary reports.
ADP® DataCloud: Reference reliable industry data and compare company trends and data to information from similar organizations. Predict turnover and discover contributing factors using big data through Turnover Probability Explorer.
ADP® StandOut: Personalize digital coaching content and use 15-minute strength assessments. Offers:
- Real-time team engagement, custom and performance pulse surveys.
- Light-touch check-ins with employees.
- Coaching intelligence and insights.
Learning Management: Allow employees to self-enroll for courses. Custom build or upload training content. Provides:
- 41 pre-packaged compliance and development courses.
- Course tracking dashboards.
- Publishing and tracking of instructor-led training.
- Online demos
HR Assist: Features include:
- Federal and state compliance reporting, along with regulatory expertise and guidance.
- Job description templates and wizards.
- Employee handbook assistance.
- HR doc library and toolkits with guides, forms, documents and policies.
- ADP TotalSource®: Offers support for benefits, payroll, hiring and compliance across all 50 states. Has features like full-time recruiters, applicant tracking, ZipRecruiter integration, mobile-friendly career sites, background checks and onboarding.
Workforce Management: Effectively plan projects and assign tasks, even on the go. Managers can remotely view time off, hours worked and timecards. There’s also overtime and absence analytics and reporting for helpful insights.
Digital Record Keeping: Store confidential company data securely in the cloud. Upload data in batches to save time. Search and audit information.
Onboarding: Facilitate a fully integrated onboarding experience for new hires. Capabilities include:
- Digital onboarding
- Digital I-9 processing.
- Identification of employee payment preferences.
- Onboarding completion reminders.

Cost of Ownership

Q: What is the pricing model for the license/subscription?

A: It's on a recurring fee basis, billed monthly or annually.

Q: Are maintenance costs included?

A: Yes, maintenance costs, including customer support, are included in the subscription.

Q: Is there an additional fee for installation/implementation?

A: No, these costs are included in the subscription fee.

Q: What is the cost of customization?

A: Customization costs vary depending on functional requirements and preferences.

Q: Is there a recurring fee?

A: Yes. There is a recurring monthly fee charged at the beginning of each month.

License/Subscription Cost	Based on recurring subscription fee model (monthly or annual) Costs may vary depending on usage of the application, number of users and frequency of transactions
Maintenance Cost	Included in the subscription cost Provides ongoing customer support through a dedicated customer support team to resolve issues quickly
Installation/Implementation Cost	Included in the upfront and subscription cost
Customization Cost	Will vary depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows and UI changes.
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost	Provides ongoing training and support for users, available with a service fee Offers a Professional Employer Organization (PEO) option, where ADP handles responsibilities like payroll, benefits, regulatory compliance, workers’ compensation, claims management and tax support. Provides HR services, including a helpdesk, HR checkups and strategic guidance Organizations can take advantage of ADP’s outsourcing solutions for talent, pay and tax admin, compliance, strategic HR, and benefits admin
Recurring/Renewal Costs	A recurring monthly fee is charged at the beginning of each month, which typically includes maintenance, monitoring, upgrades, training and support

Limitations

No penalty alerts
No account provisioning
No pre-built competency templates
Doesn't keep users signed in all day for security purposes

Training Resources

Suite Support

ADP offers product support in two categories: employee or administrator. Each section contains a FAQ list with brief answers to common issues.

Email: Not listed. Live chat is available after logging in. The website also has a support page with a FAQ section for common support questions.

Phone: (844) 227-5237.

Training: Courses are offered in eLearning, webinar and classroom formats. Availability varies based on region and country. Additionally, there are demos, blogs, tax guides and forms, and the online ADP Resource Institute.

Tickets: Not listed.

FAQ

Q: Who typically uses ADP Workforce Now?

A: ADP Workforce Now is used by HR professionals and businesses of all sizes, from small enterprises to large corporations. It’s ideal for teams looking to efficiently manage payroll, benefits, time and attendance, and talent management in one place.

Q: Is ADP Workforce Now user-friendly?

A: Generally, yes, it's known for its user-friendly interface which makes it accessible to HR staff and employees. It offers self-service options for employees to access their data easily. Based on user reviews, some experienced a learning curve in the beginning.

Q: How does ADP Workforce Now handle payroll processing?

A: ADP Workforce Now automates payroll processes, including calculating wages, tax deductions, and direct deposits, reducing errors and saving time for HR professionals.

Q: What reporting capabilities does ADP Workforce Now offer?

A: The platform provides robust reporting features, allowing users to generate custom reports on HR and payroll data.

Q: What are the advantages of using ADP Workforce Now?

A: Users appreciate the convenience of time tracking, accessing pay and scheduling information, and customizing reports. Automation options additionally reduce manual work and enhance accuracy. It's a scalable solution suitable for both small and large businesses.

Q: Are there any downsides to ADP Workforce Now?

A: Some users experienced an initial learning curve during implementation and noted reporting features lacked some filtering prompts, making them less intuitive.

Q: How is ADP Workforce Now's customer support?

A: The quality of customer support can vary. Some users have positive experiences, while others may encounter inconsistencies in support wait times and quality.

Q: Does ADP Workforce Now incorporate AI capabilities?

A: Yes. ADP Assist uses AI technologies like generative AI, natural language processing, and machine learning.

Q: Is ADP Payroll for small businesses or larger enterprises?

A: Both! ADP offers payroll services for small businesses with 1-49 employees and mid- to large-sized businesses with 50-1,000+ employees. Its software offers configurations, integration with HR functions and customizable payment options.

Q: Is ADP Workforce Now a PEO?

A: It’s an HR solution that can integrate with ADP TotalSource, which is a certified PEO.

Q: What's the difference between ADP Workforce Now and ADP TotalSource?

A: ADP Workforce Now and ADP TotalSource are both solutions provided by ADP, but they serve different purposes.

ADP Workforce Now is a cloud-based solution for managing core HR tasks. It offers features like payroll processing, time and attendance tracking, benefits administration, talent management, and compliance assistance.

It’s typically used by businesses that want more control over their HR functions and prefer to manage HR tasks in-house, in one place.

On the flip side, ADP TotalSource is a comprehensive HR outsourcing (HRO) solution where ADP acts as a professional employer organization (PEO) for the client company. With ADP TotalSource, ADP becomes the employer of record for the client's employees, handling tasks like risk management and employee relations.

It's suitable for businesses wanting to outsource their HR functions to a trusted provider, allowing ADP to manage HR tasks on their behalf.

Product Comparison

Check out the table below to see how ADP Workforce Now stacks up against competitors.

Product	Analyst Rating	User Sentiment	Business Size	Price	Free Trial	Deployment
ADP Workforce Now	77	85%	S M L	$110	Yes	On-Premise, Cloud
UKG Pro	85	86%	M L	Contact	N/A	On-Premise, Cloud
Paycor	85	84%	S M L	$99	Yes	Cloud
Oracle HCM Cloud	84	83%	M L	$4	Yes	Cloud
Dayforce	79	84%	M L	$6	No	Cloud